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Pembroke Regional Hospital's Emergency Department operates 24/7 from Tower D, Ground Floor, serving approximately 100,000 residents across Pembroke, Petawawa, and the surrounding upper Ottawa Valley region. As a Level C secondary referral hospital and designated District Stroke Centre, PRH handles a broad range of emergencies — from trauma and cardiac events to acute mental health crises — with access to on-site CT imaging, a 10-bed ICU, and specialist support. Patients requiring tertiary-level care are connected to Ottawa-based centres through established referral pathways.
Services & Specialties
24/7 Emergency Department, Intensive Care Unit (10-bed ICU), District Stroke Centre, Acute mental health services (19-bed inpatient unit), Orthopaedic care, Obstetrics and maternity care, Diagnostic imaging including CT, Laboratory medicine, Cardiac care, Inpatient and outpatient rehabilitation, Respiratory therapy, Chemotherapy (systemic therapy unit), Dialysis services, Telemedicine, Ontario Breast Screening, Vascular health services, Ambulatory care clinics.
Amenities
ATM (PRH Auxiliary-operated, Ground Floor of Tower B and main entrance of Tower D)
The Emergency Department is located in Tower D, Ground Floor, at the corner of Mackay St and Deacon St — use the Deacon Street entrance for the fastest access to the ED.
Use the north side drop-off lane on Deacon Street to safely discharge patients who need assistance; accessible parking spaces are also available on that side.
PRH is a Level C referral hospital — if you are aware your condition may require highly specialized tertiary care (e.g., complex neurosurgery), plan for a possible transfer to an Ottawa facility.
For non-emergency mental health support, note that PRH has a dedicated 19-bed acute mental health unit, making it well-equipped to handle psychiatric emergencies in the region.
If you are travelling from a rural community in Renfrew County, call ahead at (613) 732-2811 to understand whether your condition can be managed at PRH or requires immediate routing to Ottawa.
What to Bring
Ontario Health Card (OHIP) or other provincial health coverage card
Government-issued photo ID
List of current medications, including dosages
Any relevant medical records, imaging, or referral letters
Provincial drug benefit card or private insurance information
Phone charger or portable battery pack
Comfort items for a potential wait (snacks, water bottle, book or device)
Contact information for your family doctor or specialist
Frequently Asked Questions
Where exactly is the Emergency Department located at Pembroke Regional Hospital?
The ED is located in Tower D, Ground Floor, at the corner of Mackay Street and Deacon Street. Follow signage from the Deacon Street entrance for the most direct route. A multi-tower wayfinding system is available throughout the campus to help you navigate.
Is Pembroke Regional Hospital equipped to handle strokes?
Yes. PRH is a designated District Stroke Centre, meaning it has specialized protocols, staff training, and equipment — including CT imaging — to diagnose and begin treatment for stroke. Time-critical cases that require advanced intervention may be transferred to a tertiary centre in Ottawa.
Does Pembroke Regional Hospital have a psychiatric or mental health emergency service?
Yes. PRH operates a 19-bed acute mental health inpatient unit and provides regional mental health programming. The Emergency Department can assess and stabilize mental health crises, with access to psychiatry support and inpatient admission when required.
What parking is available when visiting the Pembroke Regional Hospital Emergency Department?
A patient drop-off lane runs along the north side of Deacon Street, with accessible parking spaces also available on that side. General visitor and patient parking is located in gated lots on the south side of Deacon Street. Parking fees apply; check on-site signage for current rates.
Can I get to Pembroke Regional Hospital by public transit?
Yes. As of August 2025, Ottawa River Transit Connect (ORTC) offers on-demand bus service within Pembroke city limits. Rides can be booked through the Blaise Transit app or by phone. The flat fare is $5 per ride; the vehicles are wheelchair accessible. Note the service does not extend beyond Pembroke city limits.
What advanced diagnostic equipment is available in the Pembroke Regional Hospital ED?
PRH has on-site diagnostic imaging including CT scanning, as well as full laboratory medicine services. These are available to support emergency assessments around the clock, reducing the need for transfers for most diagnostic workups.