Royal Jubilee Hospital

Best Times to Visit

Quieter times: No historical wait time data is currently available for this location. Generally, mid-morning on weekdays (Tuesday through Thursday) tends to be less congested than evenings, weekends, or Monday mornings. Always call 911 or go immediately for life-threatening emergencies regardless of time.

Busier times: No historical data is available to identify specific peak periods. As a large inner-city hospital serving over 62,000 ED visits per year, evenings, weekends, and holidays are typically busier. If your condition is non-urgent, consider a walk-in clinic during off-peak hours to reduce your wait.

About Royal Jubilee Hospital

Royal Jubilee Hospital in Victoria, BC is Vancouver Island's largest and oldest healthcare centre, operating a 24/7 emergency department that sees more than 62,000 visits annually. As the Island's primary referral centre, it offers specialized emergency and acute care in cardiac, burn, cancer, mental health, renal, respiratory, and vascular services. Patients are triaged by urgency of condition, and a separate Psychiatric Emergency is available on-site for mental health and addiction crises.

Services & Specialties

24/7 Emergency Department, Psychiatric Emergency Services (Archie Courtnall Centre), Interventional Cardiac, Vascular & Thoracic Care, Burn Unit & Complex Wound Care, BC Cancer Regional Care Centre (Vancouver Island), Renal & Dialysis Services, Ophthalmology, Plastic Surgery, Nephrology, Obstetrics & Imaging, 14 Operating Rooms (Diagnostic & Treatment Centre), On-site Pharmacy, Seniors Mental Health Unit, Helipad for Air Medical Transport.

Amenities

• Free WiFi — connect to 'IslandHealthGuestWiFi'
• Cafeteria — Mon–Fri 6:30 a.m.–11 p.m., Sat–Sun 9 a.m.–11 p.m. (hours subject to change)
• On-site Pharmacy (within the Diagnostic & Treatment Centre)
• Pemberton Chapel — open 24 hours, heritage building, non-denominational
• All Nations Healing Room — culturally safe space designed with First Nations Elders
• Computers with internet access for family members (Patient Care Centre)
• On-site Helipad

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care → · 10 walk-in clinics in Victoria →

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Compare hospital wait times across Canada. View all wait times →

Tips Before You Go

• Royal Jubilee Hospital handles cardiac, burn, cancer, and psychiatric emergencies for all of Vancouver Island — if you have a serious or complex condition, this is the appropriate facility.
• A separate Psychiatric Emergency entrance is attached to the main ED. If you or someone you are with is experiencing a mental health or addiction crisis, you can access specialized psychiatric triage directly.
• For pediatric emergencies or trauma, Victoria General Hospital (a short distance away) is the designated Level 2 Trauma and pediatric centre — go there first for those specific needs.
• The campus spans 37 acres with multiple buildings and lots A through K. Follow posted wayfinding signs or the campus map to locate the Emergency Department entrance before parking.
• Pay for parking using HONK Mobile (Zone 702) or Pay By Phone (Zone 55702) to avoid needing coins or a credit card at the pay station. Debit cards are not accepted at machines.

What to Bring

• Government-issued photo ID (e.g., BC Services Card, driver's licence)
• BC CareCard or provincial health insurance card
• List of current medications, dosages, and allergies
• Any relevant medical records, test results, or referral letters
• Extended health insurance or supplemental coverage information
• Phone charger or portable battery pack for long waits
• Comfort items such as a book, headphones, or a light snack
• A trusted contact's name and phone number for staff to reach if needed

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on British Columbia health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.