Charlotte County Hospital

St Stephen, NB · Open 24 hours a day, 7 days a week, including holidays

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Open 24/7

This emergency department is open around the clock.

Current ER Wait
Unknown Unknown
🏥 24/7 Emergency
📍 St Stephen

Last updated: recently · View all New Brunswick hospitals →

About Charlotte County Hospital

Charlotte County Hospital is a 44-bed acute care facility located at 4 Garden St in St. Stephen, NB, operated under the Horizon Health Network and serving as the primary emergency and acute care centre for all of Charlotte County. The emergency department operates 24 hours a day, seven days a week, and uses an innovative virtual care model supported by Teladoc Health Canada technology, where on-site nurses assist virtual physicians to assess and treat patients. Residents of this rural border community rely on this hospital for emergency care, inpatient services, diagnostic imaging, oncology outreach, renal dialysis, and a broad range of outpatient and rehabilitative programs.

Services & Specialties

24/7 Emergency Department Virtual care via Teladoc Health Canada technology Inpatient care: family medicine, surgery, restorative health, palliative care 4-bed concentrated care unit for cardiac and high-acuity patients Oncology outreach and community chemotherapy Satellite renal dialysis unit Diagnostic imaging with digital radiography Laboratory services Sexual Health clinic Cardiac Risk clinic Healthy Lung clinic Physiotherapy Occupational therapy Respiratory therapy Speech-language pathology Adult and youth addiction counselling Diabetic education Clinical dietitian services

Amenities

Parking & Transit

Free on-site parking is available at Charlotte County Hospital. No paid parking is required, which makes visiting straightforward for patients and families.

No fixed conventional public transit routes serve the hospital directly. Charlotte Dial-a-Ride offers community transportation for Charlotte County residents, including a wheelchair-accessible van available with 48 hours advance booking. Members pay a minimal per-trip fee based on distance plus an annual membership fee. This service can be used to reach the hospital for medical appointments.

Best Times to Visit

🟢 Quieter times

No historical wait time data is currently available for this location. Generally, early mornings on weekdays (before 9 a.m.) tend to be quieter at rural emergency departments. For non-urgent concerns, arriving mid-morning on a Tuesday, Wednesday, or Thursday often means shorter waits.

🔴 Busier times

Without historical wait data specific to Charlotte County Hospital, general guidance applies: Monday mornings and weekend evenings tend to be busier at most emergency departments as people seek care after the weekend or following weekday work hours. Evenings between 5 p.m. and 10 p.m. are typically peak times across Canadian ERs.

Tips Before You Go

What to Bring

Frequently Asked Questions

Does Charlotte County Hospital have a real doctor in the ER or is it fully virtual?
Charlotte County Hospital uses a hybrid virtual care model. Registered nurses and clinical staff are physically present in the emergency department at all times. These staff members assist a physician who may be participating remotely via Teladoc Health Canada technology — conducting assessments, reviewing vitals, and directing your care in real time. Patient feedback on this model has been overwhelmingly positive.
What level of emergency care is available at Charlotte County Hospital?
Charlotte County Hospital provides 24/7 emergency services and has a 4-bed concentrated care unit for patients requiring continuous monitoring, including cardiac patients. It is equipped for a broad range of acute care needs. Patients requiring advanced specialist services or higher-level interventions may be stabilized and then transferred to a larger facility such as Saint John Regional Hospital.
Is there free parking at Charlotte County Hospital in St. Stephen?
Yes, parking is available on site at no cost. You do not need to pay a parking fee or carry change for meters when visiting the hospital.
Is Wi-Fi available for patients at Charlotte County Hospital?
Yes. Horizon Health Network, in partnership with the Charlotte County Hospital Foundation and Auxiliary, provides free wireless Internet access for patients and their families throughout the facility.
Can I get to Charlotte County Hospital by public transit?
There are no fixed conventional public transit routes to the hospital. However, Charlotte Dial-a-Ride has served Charlotte County residents since 2005 and can be used for medical appointments. A wheelchair-accessible van is available with 48 hours advance booking. Members pay a small per-trip fee based on distance and an annual membership fee.
What outpatient and specialized services are available at Charlotte County Hospital beyond the ER?
The hospital offers a wide range of outpatient services including a Sexual Health clinic, Cardiac Risk clinic, Healthy Lung clinic, oncology outreach chemotherapy, a satellite renal dialysis unit, physiotherapy, occupational therapy, respiratory therapy, speech-language pathology, addiction counselling, diabetic education, and clinical dietitian services. Approximately 550 to 600 patients attend outpatient clinics each month.

About ER Wait Times

Emergency departments use triage — patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on New Brunswick health data using historical volumes, current patient counts, and staffing. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.

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