Charlotte County Hospital

Best Times to Visit

Quieter times: No historical wait time data is currently available for this location. Generally, early mornings on weekdays (before 9 a.m.) tend to be quieter at rural emergency departments. For non-urgent concerns, arriving mid-morning on a Tuesday, Wednesday, or Thursday often means shorter waits.

Busier times: Without historical wait data specific to Charlotte County Hospital, general guidance applies: Monday mornings and weekend evenings tend to be busier at most emergency departments as people seek care after the weekend or following weekday work hours. Evenings between 5 p.m. and 10 p.m. are typically peak times across Canadian ERs.

About Charlotte County Hospital

Charlotte County Hospital is a 44-bed acute care facility located at 4 Garden St in St. Stephen, NB, operated under the Horizon Health Network and serving as the primary emergency and acute care centre for all of Charlotte County. The emergency department operates 24 hours a day, seven days a week, and uses an innovative virtual care model supported by Teladoc Health Canada technology, where on-site nurses assist virtual physicians to assess and treat patients. Residents of this rural border community rely on this hospital for emergency care, inpatient services, diagnostic imaging, oncology outreach, renal dialysis, and a broad range of outpatient and rehabilitative programs.

Services & Specialties

24/7 Emergency Department, Virtual care via Teladoc Health Canada technology, Inpatient care: family medicine, surgery, restorative health, palliative care, 4-bed concentrated care unit for cardiac and high-acuity patients, Oncology outreach and community chemotherapy, Satellite renal dialysis unit, Diagnostic imaging with digital radiography, Laboratory services, Sexual Health clinic, Cardiac Risk clinic, Healthy Lung clinic, Physiotherapy, Occupational therapy, Respiratory therapy, Speech-language pathology, Adult and youth addiction counselling, Diabetic education, Clinical dietitian services.

Amenities

• Free on-site parking
• Free Wi-Fi for patients and visitors (provided through Horizon Health Network and the Charlotte County Hospital Foundation)
• Cafeteria, ATM, pharmacy, and chapel availability not confirmed — contact the hospital at (506) 465-4444 for details

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care →

Pharmacists in New Brunswick can assess and prescribe for dozens of common conditions. See what they can treat →

Compare hospital wait times across Canada. View all wait times →

Tips Before You Go

• Charlotte County Hospital uses a virtual care model in its ED — an on-site nurse will assist a virtual physician during your assessment, so do not be alarmed if your treating doctor appears via video screen.
• For non-life-threatening concerns, the virtual care approach means you can still receive a full physician assessment without waiting for an in-person doctor to be on site.
• If your condition requires specialist care beyond what is available at this facility, you may be transferred to Saint John Regional Hospital — bring a list of your medications and any relevant medical history to help streamline the process.
• Free on-site parking means you do not need to carry change or worry about parking meters — you can focus entirely on your care.
• If you rely on Charlotte Dial-a-Ride for transportation, book your wheelchair-accessible van at least 48 hours in advance to ensure availability for your ER visit or follow-up appointment.
• Horizon Health Network's free Wi-Fi is available throughout the facility, which can be helpful for contacting family members or accessing your personal health records during a longer wait.

What to Bring

• Valid government-issued photo ID
• New Brunswick health card (Medicare card)
• List of all current medications, dosages, and prescribing physicians
• Any relevant medical records, test results, or imaging from previous visits
• List of known allergies, especially to medications
• Contact information for your family doctor or specialist
• Phone or tablet charger for extended waits (free Wi-Fi is available)
• Comfort items such as a book, snack, or warm layer for waiting room periods

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Visit length figures represent total time in the emergency department from arrival to discharge, sourced from NB Health. Actual times may vary.

If you are experiencing a medical emergency, call 911 immediately.