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Charlotte County Hospital is a 44-bed acute care facility located at 4 Garden St in St. Stephen, NB, operated under the Horizon Health Network and serving as the primary emergency and acute care centre for all of Charlotte County. The emergency department operates 24 hours a day, seven days a week, and uses an innovative virtual care model supported by Teladoc Health Canada technology, where on-site nurses assist virtual physicians to assess and treat patients. Residents of this rural border community rely on this hospital for emergency care, inpatient services, diagnostic imaging, oncology outreach, renal dialysis, and a broad range of outpatient and rehabilitative programs.
Services & Specialties
24/7 Emergency Department, Virtual care via Teladoc Health Canada technology, Inpatient care: family medicine, surgery, restorative health, palliative care, 4-bed concentrated care unit for cardiac and high-acuity patients, Oncology outreach and community chemotherapy, Satellite renal dialysis unit, Diagnostic imaging with digital radiography, Laboratory services, Sexual Health clinic, Cardiac Risk clinic, Healthy Lung clinic, Physiotherapy, Occupational therapy, Respiratory therapy, Speech-language pathology, Adult and youth addiction counselling, Diabetic education, Clinical dietitian services.
Amenities
Free on-site parking
Free Wi-Fi for patients and visitors (provided through Horizon Health Network and the Charlotte County Hospital Foundation)
Cafeteria, ATM, pharmacy, and chapel availability not confirmed — contact the hospital at (506) 465-4444 for details
Charlotte County Hospital uses a virtual care model in its ED — an on-site nurse will assist a virtual physician during your assessment, so do not be alarmed if your treating doctor appears via video screen.
For non-life-threatening concerns, the virtual care approach means you can still receive a full physician assessment without waiting for an in-person doctor to be on site.
If your condition requires specialist care beyond what is available at this facility, you may be transferred to Saint John Regional Hospital — bring a list of your medications and any relevant medical history to help streamline the process.
Free on-site parking means you do not need to carry change or worry about parking meters — you can focus entirely on your care.
If you rely on Charlotte Dial-a-Ride for transportation, book your wheelchair-accessible van at least 48 hours in advance to ensure availability for your ER visit or follow-up appointment.
Horizon Health Network's free Wi-Fi is available throughout the facility, which can be helpful for contacting family members or accessing your personal health records during a longer wait.
What to Bring
Valid government-issued photo ID
New Brunswick health card (Medicare card)
List of all current medications, dosages, and prescribing physicians
Any relevant medical records, test results, or imaging from previous visits
List of known allergies, especially to medications
Contact information for your family doctor or specialist
Phone or tablet charger for extended waits (free Wi-Fi is available)
Comfort items such as a book, snack, or warm layer for waiting room periods
Frequently Asked Questions
Does Charlotte County Hospital have a real doctor in the ER or is it fully virtual?
Charlotte County Hospital uses a hybrid virtual care model. Registered nurses and clinical staff are physically present in the emergency department at all times. These staff members assist a physician who may be participating remotely via Teladoc Health Canada technology — conducting assessments, reviewing vitals, and directing your care in real time. Patient feedback on this model has been overwhelmingly positive.
What level of emergency care is available at Charlotte County Hospital?
Charlotte County Hospital provides 24/7 emergency services and has a 4-bed concentrated care unit for patients requiring continuous monitoring, including cardiac patients. It is equipped for a broad range of acute care needs. Patients requiring advanced specialist services or higher-level interventions may be stabilized and then transferred to a larger facility such as Saint John Regional Hospital.
Is there free parking at Charlotte County Hospital in St. Stephen?
Yes, parking is available on site at no cost. You do not need to pay a parking fee or carry change for meters when visiting the hospital.
Is Wi-Fi available for patients at Charlotte County Hospital?
Yes. Horizon Health Network, in partnership with the Charlotte County Hospital Foundation and Auxiliary, provides free wireless Internet access for patients and their families throughout the facility.
Can I get to Charlotte County Hospital by public transit?
There are no fixed conventional public transit routes to the hospital. However, Charlotte Dial-a-Ride has served Charlotte County residents since 2005 and can be used for medical appointments. A wheelchair-accessible van is available with 48 hours advance booking. Members pay a small per-trip fee based on distance and an annual membership fee.
What outpatient and specialized services are available at Charlotte County Hospital beyond the ER?
The hospital offers a wide range of outpatient services including a Sexual Health clinic, Cardiac Risk clinic, Healthy Lung clinic, oncology outreach chemotherapy, a satellite renal dialysis unit, physiotherapy, occupational therapy, respiratory therapy, speech-language pathology, addiction counselling, diabetic education, and clinical dietitian services. Approximately 550 to 600 patients attend outpatient clinics each month.