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About HÔPITAL GENERAL DE HAWKESBURY AND DISTRICT GENERAL HOSPITAL INC.
Hôpital Général de Hawkesbury and District General Hospital (HGH) is a bilingual, 100-bed community hospital serving the residents of Prescott-Russell and Eastern Ontario from its main campus at 1111 Ghislain Street in Hawkesbury. The Emergency Department treats close to 60,000 patients annually across both an acute care section and an ambulatory care service (EDAS), handling everything from serious injuries and illness to less urgent medical concerns. Accredited with Exemplary Standing by Accreditation Canada, HGH is the primary full-service emergency resource for the Hawkesbury area and surrounding communities.
Services & Specialties
24/7 Emergency Department, Emergency Department Ambulatory Service (EDAS) — open 8:00 a.m. to 10:00 p.m., Cardiology, General Surgery, Diagnostic Imaging, Gynecology, Neurology, Mental Health and Addiction Services, Dental Surgery, Physical Rehabilitation, Children's Rehabilitation Clinic, 40+ Specialized Medical Clinics, Two Operating Rooms, Specialist Consulting Clinics, Bilingual (English/French) Care.
For less urgent concerns, use the Emergency Department Ambulatory Service (EDAS), open 8:00 a.m. to 10:00 p.m. daily — this can mean shorter waits than the main ER.
HGH uses the Canadian Triage and Acuity Scale (CTAS) to prioritize patients, so those with more critical conditions are seen first regardless of arrival order.
The hospital is fully bilingual — you can receive care in English or French, so don't hesitate to communicate in your preferred language.
Pay for parking at the indoor pay stations near the main entrance before returning to your vehicle; the first 30 minutes are free.
You can access your medical records and follow up on your visit through the MyChart patient portal — ask staff about registration during your visit.
What to Bring
Ontario health card (OHIP card)
Government-issued photo ID
List of current medications and dosages
List of known allergies
Provincial drug benefit card or private insurance information
Emergency contact name and phone number
Any relevant previous medical records or imaging if available
Something to read or entertainment, as wait times can vary
Frequently Asked Questions
Does Hawkesbury General Hospital have a separate area for less urgent ER visits?
Yes. HGH operates the Emergency Department Ambulatory Service (EDAS) for less urgent medical concerns, open daily from 8:00 a.m. to 10:00 p.m. This is separate from the main acute ER and may offer shorter wait times for non-critical conditions.
Is Hawkesbury General Hospital a bilingual facility?
Yes. HGH is a fully bilingual hospital serving both English and French-speaking patients. You can receive all care, communication, and documentation in either official language.
How does HGH decide which patients are seen first in the ER?
HGH uses the Canadian Triage and Acuity Scale (CTAS) to assess and prioritize patients upon arrival. This means patients with the most serious or life-threatening conditions are seen before those with less urgent concerns, regardless of arrival time.
What specialized services are available at Hawkesbury General Hospital?
Beyond emergency care, HGH offers more than 40 specialized medical clinics covering cardiology, neurology, gynecology, general surgery, diagnostic imaging, mental health and addiction services, dental surgery, physical rehabilitation, and children's rehabilitation, among others.
Is there parking at Hawkesbury General Hospital and how much does it cost?
Yes, on-site parking is available. The first 30 minutes are free, and the daily rate is $6.00 for 24 hours. Weekly passes are available for $20.00. Payment is made at indoor pay stations near the main entrance. Accessible parking is also available.
Is HGH accredited and does it have teaching affiliations?
Yes. HGH has received Accreditation Canada's highest distinction — Accredited with Exemplary Standing — in 2015, 2018, and 2022. The hospital also has teaching affiliations with the University of Ottawa and La Cité community college.