HÔPITAL GENERAL DE HAWKESBURY AND DISTRICT GENERAL HOSPITAL INC.

Best Times to Visit

Quieter times: No historical wait time data is currently available for this location. Generally, weekday mornings (8:00 a.m. to noon) and early afternoons tend to be less busy at community hospital ERs. If your concern is non-urgent, consider the EDAS ambulatory service, open daily 8:00 a.m. to 10:00 p.m.

Busier times: No historical data is available to identify specific peak times. As with most ERs, evenings, weekends, and holidays typically see higher volumes. If your situation permits, avoiding these times may result in a shorter wait.

About HÔPITAL GENERAL DE HAWKESBURY AND DISTRICT GENERAL HOSPITAL INC.

Hôpital Général de Hawkesbury and District General Hospital (HGH) is a bilingual, 100-bed community hospital serving the residents of Prescott-Russell and Eastern Ontario from its main campus at 1111 Ghislain Street in Hawkesbury. The Emergency Department treats close to 60,000 patients annually across both an acute care section and an ambulatory care service (EDAS), handling everything from serious injuries and illness to less urgent medical concerns. Accredited with Exemplary Standing by Accreditation Canada, HGH is the primary full-service emergency resource for the Hawkesbury area and surrounding communities.

Services & Specialties

24/7 Emergency Department, Emergency Department Ambulatory Service (EDAS) — open 8:00 a.m. to 10:00 p.m., Cardiology, General Surgery, Diagnostic Imaging, Gynecology, Neurology, Mental Health and Addiction Services, Dental Surgery, Physical Rehabilitation, Children's Rehabilitation Clinic, 40+ Specialized Medical Clinics, Two Operating Rooms, Specialist Consulting Clinics, Bilingual (English/French) Care.

Amenities

• Electronic registration system
• MyChart patient electronic medical record access
• Wheelchair-accessible facilities (AODA compliant)
• On-site parking with pay stations

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care →

Pharmacists in Ontario can assess and prescribe for dozens of common conditions. See what they can treat →

Compare hospital wait times across Canada. View all wait times →

Tips Before You Go

• For less urgent concerns, use the Emergency Department Ambulatory Service (EDAS), open 8:00 a.m. to 10:00 p.m. daily — this can mean shorter waits than the main ER.
• HGH uses the Canadian Triage and Acuity Scale (CTAS) to prioritize patients, so those with more critical conditions are seen first regardless of arrival order.
• The hospital is fully bilingual — you can receive care in English or French, so don't hesitate to communicate in your preferred language.
• Pay for parking at the indoor pay stations near the main entrance before returning to your vehicle; the first 30 minutes are free.
• You can access your medical records and follow up on your visit through the MyChart patient portal — ask staff about registration during your visit.

What to Bring

• Ontario health card (OHIP card)
• Government-issued photo ID
• List of current medications and dosages
• List of known allergies
• Provincial drug benefit card or private insurance information
• Emergency contact name and phone number
• Any relevant previous medical records or imaging if available
• Something to read or entertainment, as wait times can vary

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Ontario health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.