No other hospitals within 100 km. If non-urgent, consider calling 811 or seeing a pharmacist.
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Hôpital Glengarry Memorial Hospital has served Alexandria and the surrounding Glengarry County region since 1965, providing 24-hour emergency care to a community of over 41,000 residents in Eastern Ontario. The Emergency Department operates around the clock and uses the Canadian Triage and Acuity Scale (CTAS) to prioritize care based on severity, ensuring the most critical patients are seen first. HGMH is a fully bilingual facility designated under the French Language Services Act, offering complete emergency and acute care services in both English and French.
Services & Specialties
24-hour emergency care, Acute inpatient care, Outpatient clinics (gastroenterology, internal medicine, neurology, orthopedics, obstetrics/gynecology, psychiatry, rehabilitation medicine), Stroke rehabilitation and post-acute stroke rehabilitation (PASR), Geriatric inpatient rehabilitation, Palliative care, Physiotherapy, Pulmonary function testing (PFT) and pulmonary rehabilitation, Psychology clinic, Physiatry clinic, Diagnostic laboratory services (EORLA member), Telemedicine access to off-site specialists, Therapeutic pool programs, French-language services (FLSA-designated facility).
Amenities
Free Wi-Fi — connect to the 'HGMH Guest' network
Cafeteria offering meals and snacks for visitors
Vending machines (including inside the Emergency Department)
Gift shop staffed by Auxiliary volunteers, selling snacks, drinks, and gifts (located at Main Entrance)
Therapy garden providing organic produce and a nature-reconnection space for patients
Therapeutic pool with public programming including children's swimming lessons and adult programs
Spiritual and religious services available on request
Secure online Patient Portal for accessing personal medical records
Clinical and Organizational Ethics Consultation service available on request
Latex-safe environment maintained throughout the facility
HGMH uses the Canadian Triage and Acuity Scale (CTAS) — patients with less severe conditions may wait longer as more critical cases are prioritized. Arriving prepared for a wait is advisable.
HGMH is a fully bilingual hospital — you can receive all emergency services and communicate with staff in either English or French.
If you need to wait in the ER, vending machines are available within the department for snacks and drinks while you wait.
Ambulance transfers between hospitals or nursing homes are provided at no charge — if you are being transferred from another facility to HGMH, you will not be billed for the ambulance.
HGMH's wait times have been noted to be lower than the provincial average — this smaller community hospital can be a faster option than larger urban centres for residents of Glengarry County and surrounding areas.
What to Bring
Ontario health card (OHIP card)
Government-issued photo ID
List of current medications, doses, and allergies
Any relevant medical records, test results, or referral letters
Provincial drug benefit card or private insurance information
Personal comfort items (phone charger, snacks, reading material) in case of a wait
A list of emergency contacts and your family physician's name and contact information
If applicable, any medical devices or aids you rely on (e.g., CPAP information, hearing aids)
Frequently Asked Questions
Is Glengarry Memorial Hospital's emergency department open 24 hours?
Yes. The Emergency Department at Hôpital Glengarry Memorial Hospital is open 24 hours a day, 7 days a week, including weekends and statutory holidays.
Does HGMH offer services in French?
Yes. HGMH is designated under the French Language Services Act (FLSA) and is committed to providing the full range of care and services in both English and French to all patients.
How does the ER at HGMH decide who gets seen first?
HGMH uses the Canadian Triage and Acuity Scale (CTAS), a nationally standardized system that assigns priority based on the severity of a patient's condition. The most critically ill or injured patients are always seen first, regardless of arrival order.
Is there parking available at Glengarry Memorial Hospital?
Yes. On-site parking is available 24/7 at a flat daily rate of $5.00, payable by cash, debit, or credit card at pay stations near the Main Entrance and the west exit by the pool.
Does Glengarry Memorial Hospital have specialist services available?
Yes. HGMH hosts outpatient specialist clinics in gastroenterology, internal medicine, neurology, orthopedics, obstetrics/gynecology, psychiatry, and rehabilitation medicine. Access to additional off-site specialists is available through telemedicine.
Is there Wi-Fi available for patients and visitors at HGMH?
Yes. Free wireless internet is available throughout the hospital. Simply connect to the 'HGMH Guest' network on your device — no password is required.