Mackenzie Richmond Hill Hospital

Best Times to Visit

Quieter times: No historical wait time data is currently available for this location. In general, emergency department volumes tend to be lower on weekday mornings between 6:00 a.m. and 10:00 a.m. For non-life-threatening concerns that do not require emergency care, consider contacting your family doctor or a walk-in clinic to reduce your wait time.

Busier times: No historical wait time data is currently available for this location. Emergency departments across Ontario are typically busiest on Monday mornings, weekend afternoons and evenings, and during cold and flu season. If your condition is not life-threatening, avoiding these peak periods where possible may reduce your wait.

About Mackenzie Richmond Hill Hospital

The Nick and Rosanne Cortellucci Emergency Department at Mackenzie Richmond Hill Hospital in Richmond Hill, Ontario operates 24 hours a day, 7 days a week, serving a community of over 550,000 residents across York Region. Located in the modern D-Wing, this full-service acute care emergency department is supported by an ICU and is part of Mackenzie Health, a two-hospital regional health system. As a regional hub for stroke, kidney disease, brain injury, and behavioural health, this ED is equipped to handle a wide range of emergencies with access to specialized care on site.

Services & Specialties

24/7 Emergency Department (Nick and Rosanne Cortellucci Emergency Department), Intensive Care Unit (ICU), York Region District Stroke Centre, York Region Chronic Kidney Disease Program, York Region Domestic Abuse and Sexual Assault (DASA) Care Centre, York-Simcoe Brain Injury Services, Centre for Behavioural Health Sciences, Main Dialysis Unit, Medical and Surgical Care, Ambulatory and Outpatient Clinics, Complex Continuing Care, Rehabilitation Services.

Amenities

• Free limited Wi-Fi available throughout the hospital; paid high-speed plans also available
• PureHealth Pharmacy on-site
• White Rose Gift Shop (volunteer-operated, sells books, toiletries, snacks, giftware, and more)
• ATMs in the C-Wing main lobby and A-Wing main lobby
• Mackenzie Health Childcare and Early Learning Centre (ages 1–6) on site

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care → · 12 walk-in clinics in Richmond Hill →

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Compare hospital wait times across Canada. View all wait times →

Tips Before You Go

• The Emergency Department is located in D-Wing on the north side of the hospital — use the North Visitor Parking Lot on Trench Street for the shortest walk to the ED entrance.
• The drop-off area in front of the ED has a strict 10-minute limit; if you need to stay longer, proceed to the North Visitor Parking Lot and consider purchasing a day pass at the Parking Office.
• If you or someone you know has experienced domestic abuse or sexual assault, the DASA Care Centre is available within the ED for immediate care — you do not need to navigate separately.
• Mackenzie Richmond Hill Hospital is a regional stroke and kidney disease centre — if you are experiencing stroke symptoms such as sudden facial drooping, arm weakness, or speech difficulty, call 911 immediately rather than driving to the ED.
• Free Wi-Fi is available during your wait; consider bringing a phone charger or portable battery pack, as ED waits can be lengthy.

What to Bring

• Provincial health card (Ontario OHIP card)
• Government-issued photo ID
• List of current medications, dosages, and allergies
• Any relevant medical records, referral letters, or recent test results
• Personal health insurance information (for any non-OHIP-covered services)
• Phone charger or portable battery pack
• Snacks, water, and a light jacket or blanket for comfort during a potentially long wait
• A trusted support person if possible, especially for complex or emotional situations

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Ontario health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.