Patients in York Region may also consider Cortellucci Vaughan Hospital in Vaughan, the sister Mackenzie Health facility, or other hospitals in the broader Greater Toronto Area depending on the nature of their medical need.
The Nick and Rosanne Cortellucci Emergency Department at Mackenzie Richmond Hill Hospital in Richmond Hill, Ontario operates 24 hours a day, 7 days a week, serving a community of over 550,000 residents across York Region. Located in the modern D-Wing, this full-service acute care emergency department is supported by an ICU and is part of Mackenzie Health, a two-hospital regional health system. As a regional hub for stroke, kidney disease, brain injury, and behavioural health, this ED is equipped to handle a wide range of emergencies with access to specialized care on site.
Services & Specialties
24/7 Emergency Department (Nick and Rosanne Cortellucci Emergency Department)Intensive Care Unit (ICU)York Region District Stroke CentreYork Region Chronic Kidney Disease ProgramYork Region Domestic Abuse and Sexual Assault (DASA) Care CentreYork-Simcoe Brain Injury ServicesCentre for Behavioural Health SciencesMain Dialysis UnitMedical and Surgical CareAmbulatory and Outpatient ClinicsComplex Continuing CareRehabilitation Services
Amenities
Free limited Wi-Fi available throughout the hospital; paid high-speed plans also available
PureHealth Pharmacy on-site
White Rose Gift Shop (volunteer-operated, sells books, toiletries, snacks, giftware, and more)
ATMs in the C-Wing main lobby and A-Wing main lobby
Mackenzie Health Childcare and Early Learning Centre (ages 1–6) on site
Parking & Transit
Two gated visitor parking lots serve the hospital. The North Visitor Parking Lot is directly across from D-Wing and the Emergency Department entrance on Trench Street — this is the closest lot for ER visits. The South Visitor Parking Lot is near the A-Wing main entrance. Short-term parking is available at the south end with a one-hour maximum and Pay and Display machines. Rates are $5 per half-hour up to a 2-hour maximum, after which a daily maximum rate applies. Day passes can be purchased at the Parking Office (North lot entrance) or any Pay Station. Overnight parking is permitted. Accessible parking is available in all lots with a valid provincial permit. A drop-off zone in front of the ED entrance has a strict 10-minute limit. Parking Office hours: Mon–Fri 6:00 a.m.–7:00 p.m.; Sat–Sun 9:00 a.m.–5:00 p.m.
The nearest bus stop is Trench St Stop #5987, approximately a 2-minute walk from the hospital. YRT bus routes 25, 4, 4A, 83, and 83A serve the hospital area. The closest major intersection for transit connections is Major Mackenzie Dr / Harding Blvd, about a 4-minute walk away. Richmond Hill GO Station (GO Richmond Hill line) is approximately 2.4 km away, roughly a 32-minute walk.
Best Times to Visit
🟢 Quieter times
No historical wait time data is currently available for this location. In general, emergency department volumes tend to be lower on weekday mornings between 6:00 a.m. and 10:00 a.m. For non-life-threatening concerns that do not require emergency care, consider contacting your family doctor or a walk-in clinic to reduce your wait time.
🔴 Busier times
No historical wait time data is currently available for this location. Emergency departments across Ontario are typically busiest on Monday mornings, weekend afternoons and evenings, and during cold and flu season. If your condition is not life-threatening, avoiding these peak periods where possible may reduce your wait.
Tips Before You Go
The Emergency Department is located in D-Wing on the north side of the hospital — use the North Visitor Parking Lot on Trench Street for the shortest walk to the ED entrance.
The drop-off area in front of the ED has a strict 10-minute limit; if you need to stay longer, proceed to the North Visitor Parking Lot and consider purchasing a day pass at the Parking Office.
If you or someone you know has experienced domestic abuse or sexual assault, the DASA Care Centre is available within the ED for immediate care — you do not need to navigate separately.
Mackenzie Richmond Hill Hospital is a regional stroke and kidney disease centre — if you are experiencing stroke symptoms such as sudden facial drooping, arm weakness, or speech difficulty, call 911 immediately rather than driving to the ED.
Free Wi-Fi is available during your wait; consider bringing a phone charger or portable battery pack, as ED waits can be lengthy.
What to Bring
Provincial health card (Ontario OHIP card)
Government-issued photo ID
List of current medications, dosages, and allergies
Any relevant medical records, referral letters, or recent test results
Personal health insurance information (for any non-OHIP-covered services)
Phone charger or portable battery pack
Snacks, water, and a light jacket or blanket for comfort during a potentially long wait
A trusted support person if possible, especially for complex or emotional situations
Frequently Asked Questions
Where is the Emergency Department located within Mackenzie Richmond Hill Hospital?
The Nick and Rosanne Cortellucci Emergency Department is located on the main level of D-Wing on the north side of the hospital at 10 Trench St, Richmond Hill. The North Visitor Parking Lot is directly across from D-Wing for easy access.
Does Mackenzie Richmond Hill Hospital have a stroke centre?
Yes. Mackenzie Richmond Hill Hospital is home to the York Region District Stroke Centre, making it the regional referral hub for stroke care. If you suspect a stroke, call 911 immediately so paramedics can alert the team before your arrival.
Is there support available at the ED for domestic abuse or sexual assault?
Yes. The York Region Domestic Abuse and Sexual Assault (DASA) Care Centre provides immediate care within the Emergency Department. Non-emergency DASA services are also available by appointment. You can present directly to the ED if you need urgent support.
What parking options are available when visiting the Emergency Department?
The North Visitor Parking Lot on Trench Street is directly across from D-Wing and is the most convenient option for ED visitors. Parking costs $5 per half-hour. Day passes are available at the Parking Office near the North lot entrance or at any Pay Station. A drop-off zone in front of the ED allows up to 10 minutes for drop-offs.
Has Mackenzie Richmond Hill Hospital moved any services to Cortellucci Vaughan Hospital?
Yes. Pediatrics, obstetrics, inpatient mental health, and the integrated stroke unit have relocated to Cortellucci Vaughan Hospital, the sister facility operated by Mackenzie Health. The Richmond Hill campus retains its 24/7 Emergency Department, ICU, dialysis, and regional specialty programs including stroke, kidney disease, and behavioural health.
Is there a pharmacy at Mackenzie Richmond Hill Hospital?
Yes. PureHealth Pharmacy is located on-site at Mackenzie Richmond Hill Hospital. Check the hospital's website or contact the pharmacy directly for current hours and location details within the building.
About ER Wait Times
Emergency departments use triage — patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Ontario health data using historical volumes, current patient counts, and staffing. Actual wait times may vary.
If you are experiencing a medical emergency, call 911 immediately.