HÔPITAL JEFFERY HALE

Best Times to Visit

Quieter times: Early morning shortly after the 8 AM opening tends to be quieter. Midweek mornings generally see lower volumes than weekends. No historical wait data is available for this facility, so arriving early in the day is the best general strategy.

Busier times: Late afternoons and evenings approaching the 8 PM closing time can be busier as patients try to get seen before the clinic closes. Weekend afternoons also tend to be higher volume. No historical wait data is available, so use these general patterns as a guide.

About HÔPITAL JEFFERY HALE

Hôpital Jeffery Hale at 1250 Chemin Sainte-Foy in Québec, QC operates a Minor Emergency Clinic serving non-urgent walk-in health needs for the region's English- and French-speaking communities. This is not a full emergency department — it does not receive ambulances and is not equipped for critical or life-threatening conditions. Patients requiring urgent or critical emergency care should proceed to a full emergency department such as CHU de Québec – Hôpital de l'Enfant-Jésus or Hôtel-Dieu de Québec.

Services & Specialties

Minor Emergency Clinic (walk-in, no appointment required), Minor surgery, Same-day or next-day medical consultations, Laboratory and specimen collection, Medical Imaging – Radiology, Community Geriatrics Unit (UTRF – functional rehabilitation transition), Long-term care (CHSLD), Palliative care unit for adults, Family Living Unit for loved ones of palliative patients, Vaccination services, Clinic for Latent Tuberculosis Infection (ITL) treatment, Refugee Health Clinic, Medical Records, Bilingual services (French and English).

Amenities

• Cell phone use permitted in most areas (restricted in observation/consultation rooms and Radiology)
• Payment terminal for parking at main entrance (accessible 24/7)
• No on-site ATM — nearest ATMs at banks on Chemin Sainte-Foy or Avenue Maguire
• Bilingual services in French and English
• Family Living Unit for loved ones of palliative care patients

Other Care Options

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Tips Before You Go

• This is a Minor Emergency Clinic only — for life-threatening emergencies, go directly to CHU de Québec – Hôpital de l'Enfant-Jésus or Hôtel-Dieu de Québec instead.
• Arrive at least 30 minutes before your visit to obtain or update your Jeffery Hale hospital card at the main entrance reception.
• The clinic does not accept ambulances; if your condition may require an ambulance, call 911 and you will be directed to an appropriate full emergency facility.
• No appointment is needed for the Minor Emergency Clinic — simply walk in during operating hours (8 AM to 8 PM, 7 days a week).
• Bring a form of payment for the paid parking lot at 1270 Chemin Sainte-Foy, as there is no ATM on-site.
• Services are available in both English and French — Jeffery Hale has a specific mandate to serve Québec's English-speaking population.

What to Bring

• Québec health insurance card (RAMQ card)
• Jeffery Hale hospital card (if previously issued)
• Government-issued photo ID
• List of current medications and dosages
• Provincial health insurance documents or private insurance information
• Payment method for parking (no on-site ATM)
• List of known allergies
• Emergency contact information

Parking

Paid parking is available at 1270 Chemin Sainte-Foy, adjacent to the hospital. A payment terminal at the main entrance is accessible at all times. Residents of the long-term care unit (CHSLD) family members may obtain a monthly parking permit. Note: there is no ATM on-site — bring a payment method or use ATMs at nearby banks on Chemin Sainte-Foy or Avenue Maguire.

Getting There

Take RTC bus #807 along Chemin Sainte-Foy, or routes 800/801 along Boulevard René-Lévesque. Nearby stops include Joffre, Charest/2255, De L'Entente, and Holland. Additional routes serving the area include: 79, 185, 907, 18, 29, 214, 215, 283, 92, 94, 107, 292, 294, 915, and 992. The nearest major intersection is Holland Avenue and Saint-Sacrement Avenue.

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.

If you are experiencing a medical emergency, call 911 immediately.