Anonymous. No account. Reports leave the room after 24 hours.
Best Times to Visit
Quieter times: The Neuro has no emergency department on site, so there is no wait to check here. For an emergency, call 911 or go to the nearest hospital emergency department; for health advice, call Info-Santé at 811. Clinic visits at The Neuro are by referral and appointment.
Busier times: Do not come to The Neuro for emergency care: it has no emergency department on site. For an emergency, call 911 or go to the nearest hospital emergency department. Also note that parking is restricted the day before and on days when the Montréal Alouettes play home games at nearby Molson Stadium, so plan accordingly.
The Hôpital Neurologique de Montréal — known as The Neuro — is a world-renowned specialized neuroscience hospital located at 3801 Rue University in Montréal, QC, affiliated with McGill University and part of the McGill University Health Centre (MUHC). It has no emergency department on site: it is a specialized, referral-based hospital for brain and nervous system conditions. For an emergency, call 911 or go to the nearest hospital emergency department, such as the Montreal General Hospital; for health advice, call Info-Santé at 811.
Services & Specialties
No emergency department on site (referral-only specialized hospital), Neurosurgery, Stroke assessment and treatment, Epilepsy and seizure management, Neuro-oncology (brain tumours), Movement disorders (Parkinson's disease), Multiple sclerosis (MS) care, ALS (amyotrophic lateral sclerosis) care, Migraine and headache treatment, Neuro-intensive care unit (neuro-ICU), Interventional neuroradiology, Advanced brain imaging (CT, MRI, MEG, PET, 7T MRI), Neuro-navigation and neuro-stimulation, Robotic epilepsy surgery, Clinical research and Phase I clinical trials, Rehabilitation services, Day hospital and specialty outpatient clinics.
Amenities
Café Vienne coffee shop on the third floor — meals and snacks available (514-398-1926)
Family waiting room on the third floor near Café Neuro
Patient meals planned to Canada's Food Guide standards, delivered to rooms
Telephone service in all patient rooms (dial 9 for local and toll-free calls)
Neuro-Patient Resource Centre (room 354) with telephone access
Mobile phones permitted throughout the facility (minimum 1 metre from biomedical equipment)
Volunteer visitors from the Friends of the Neuro organization
Volunteer cart with personal items and reading materials for patients
Seasonal patient events, music, arts and crafts, and special programs
The Neuro has no emergency department on site. For an emergency, including stroke or seizure symptoms, call 911 or go to the nearest hospital emergency department, such as the Montreal General Hospital. For health advice, call Info-Santé at 811.
Care at The Neuro is specialized and referral-based: patients are seen in its clinics and units after referral by a physician, not on a walk-in basis.
The Neuro is a bilingual (French/English) institution, so you can communicate with staff in either official language.
Parking at the entrance at the back of the building has only eight spots; if they are full, check the lot behind Molson Stadium or plan to use transit via the McGill métro station (Green Line).
If you or a loved one has a known neurological condition (e.g., epilepsy, MS, Parkinson's), ask your doctor about a referral to The Neuro, which offers world-class specialists and advanced imaging not available at most general hospitals.
General visiting hours for non-family visitors are 8 a.m. to 9 p.m. — family may have more flexibility as they are considered partners in care.
What to Bring
Government-issued photo ID (e.g., driver's licence or passport)
Provincial health insurance card (RAMQ card)
Complete list of current medications, dosages, and prescribing doctors
Any relevant medical records, imaging, or neurology reports
Emergency contact name and phone number
Health insurance information for any supplemental or out-of-province coverage
Comfortable clothing and a warm layer, as waiting areas can be cool
Phone charger or portable battery, and something to read or listen to during waits
Parking
There are eight parking spots directly at the entrance at the back of the hospital, plus six handicap-accessible spots near the ambulance entrance. Six additional spots are available in the lot behind Molson Stadium. Handicap-accessible entrances are located on the right side of the building and through the ambulance entrance at the rear. Drop-off and pick-up is permitted at the main entrance on University Avenue, but vehicles must then park or leave immediately to keep entrances clear. Note: parking lot access may be restricted the day before and on game days when the Alouettes play at home. For current hourly and daily parking rates, check the MUHC Parking page.
Getting There
The Neuro is within walking distance of McGill métro station (Green Line) and is served by multiple STM bus routes along University Street and Avenue des Pins. An STM direct-line phone is available at the main entrance at 3801 University Street. The STM's paratransit (door-to-door) service also serves this location for eligible passengers.
Frequently Asked Questions
Does the Hôpital Neurologique de Montréal treat all types of emergencies?
No. The Neuro has no emergency department on site; it is a specialized, referral-based hospital for brain and nervous system conditions. For any emergency, including stroke or seizure symptoms, call 911 or go to the nearest hospital emergency department, such as the Montreal General Hospital. For health advice, call Info-Santé at 811.
What neurological conditions does The Neuro treat?
On referral, The Neuro treats a wide range of neurological conditions including stroke, epilepsy, brain tumours, severe migraine, multiple sclerosis, movement disorders (including Parkinson's), ALS, and other brain and nervous system conditions. The facility has on-site neurosurgeons, neurologists, and advanced imaging including CT, MRI, MEG, and PET scanners. It has no emergency department, so for urgent symptoms call 911 or go to the nearest hospital emergency department.
How do I get care at The Neuro?
The Neuro is a specialized, referral-based hospital with no emergency department on site. Patients are generally seen after referral by a physician. For an emergency, call 911 or go to the nearest hospital emergency department; for health advice, call Info-Santé at 811.
Is The Neuro a bilingual hospital?
Yes. Hôpital Neurologique de Montréal is a fully bilingual academic institution serving patients in both French and English. You can communicate with medical and administrative staff in either official language.
Where should I park when visiting The Neuro?
There are eight parking spots at the entrance at the back of the hospital, plus six handicap-accessible spots near the ambulance entrance. An additional six spots are available in the lot behind Molson Stadium. Be aware that on Montréal Alouettes home game days (and the day before), access to the rear parking lot may be restricted. Drop-off is allowed at the main entrance on University Avenue, but vehicles must then park or leave immediately.
Can I access clinical trials or experimental treatments at The Neuro?
The Neuro conducts approximately 20% of all Phase I clinical trials in Canada through its Clinical Research Unit, and many inpatients have the opportunity to participate in studies of the newest available treatments that are not available at most other hospitals.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are ERstat’s estimates, built from what hospitals publish, or from our model where a hospital publishes no wait. They are not the hospital’s own figures. Actual waits may vary.
This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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