LA MAISON MICHEL SARRAZIN

Best Times to Visit

Quieter times: As a residential hospice and referral-based palliative care facility, La Maison Michel-Sarrazin does not experience emergency department wait times. Admission and program scheduling is coordinated in advance through your referring health professional. Administrative inquiries are best directed during office hours, Monday to Friday, 8:30 am to 4:30 pm.

Busier times: There are no walk-in hours or emergency services at this facility. For time-sensitive medical concerns, please contact 911 or visit a hospital emergency department in Québec City. For program or admission inquiries, avoid calling outside of administrative office hours (Monday to Friday, 8:30 am – 4:30 pm) for non-urgent matters.

About LA MAISON MICHEL SARRAZIN

La Maison Michel-Sarrazin, located at 2101 Chemin Saint-Louis in Québec City, is not a general emergency department — it is Canada's first French-language residential palliative care hospice, founded in 1985 and dedicated exclusively to terminally ill cancer patients. The facility provides free, 24/7 compassionate end-of-life care for up to 16 residential patients, alongside outpatient programs supporting those living at home during the palliative phase. Admission is by referral from a health professional only; individuals experiencing a medical emergency should contact 911 or visit the nearest hospital emergency department.

Services & Specialties

Residential palliative and end-of-life care for cancer patients, Medical assistance in dying (aide médicale à mourir), Continuous palliative sedation, Bonenfant-Dionne Day Centre for palliative cancer patients living at home, Integrated Outpatient Palliative Care Clinic for symptom management, Integrated Respite and Support Services for home caregivers, Bereavement support services for families and loved ones, Psychosocial and spiritual care, Nutritional support and food services, Wheelchair and walker rentals, Bilingual care (French and English), Palliative care research and professional training in partnership with Laval University.

Amenities

• Food service available for residential patients and Day Centre clients
• Personalized care centred on physical, psychosocial, and spiritual well-being
• Bilingual services in French and English
• Day Centre open Monday to Friday, 8:30 am to 4:30 pm
• Administrative offices open Monday to Friday, 8:30 am to 4:30 pm

Other Care Options

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Tips Before You Go

• This is not a walk-in emergency facility — admission to residential or outpatient programs requires a referral from a physician or health professional. Contact your care team to initiate the process.
• All residential care and services are provided completely free of charge to patients, thanks to the Michel-Sarrazin Foundation. Financial concern should not be a barrier to asking for a referral.
• The facility offers bilingual care in both French and English, so families and patients comfortable in either language are fully supported.
• If you are a caregiver supporting a loved one with cancer at home, the Integrated Respite and Support Services program may be available to you — ask your health professional about eligibility.
• For urgent medical emergencies, call 911 immediately or go to the nearest hospital emergency department. La Maison Michel-Sarrazin does not provide acute emergency care.

What to Bring

• Government-issued photo identification (health card, provincial ID, or passport)
• Quebec provincial health insurance card (RAMQ card)
• List of all current medications and dosages
• Referral documentation from your physician or health professional
• Contact information for next of kin or designated support person
• Personal comfort items such as clothing, photographs, or meaningful objects
• Any relevant medical records, imaging, or test results not already on file
• A list of questions or concerns to discuss with the care team

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.