Northwest Health Centre

High Level, AB · Open 24 hours a day, 7 days a week. Note: exterior doors are locked between 8:00 PM and 7:00 AM — use the buzzer located on the left side of the building for after-hours entry.

Open 24/7

This emergency department is open around the clock.

Current ER Wait
Unknown Unknown
🏥 24/7 Emergency
📍 High Level

Last updated: recently · View all Alberta hospitals →

About Northwest Health Centre

Northwest Health Centre, also known as High Level General Hospital, is the primary acute and continuing care facility serving High Level and the surrounding northern Alberta region. The emergency department operates 24 hours a day, 7 days a week, providing care for major trauma, cardiac events, injuries, and general medical emergencies using the Canadian Triage and Acuity Scale. Patients requiring a higher level of care can be stabilized on-site and transferred to a larger facility, making this ER the critical first point of emergency care for a wide and remote geographic area.

Services & Specialties

24/7 emergency department Acute and continuing care Major trauma stabilization Cardiac emergency care X-ray and diagnostic imaging Laboratory and blood collection services Mental health and addiction services Palliative care Public health and community health Obstetrics and family medicine Ophthalmology (specialist) Paediatrics (specialist) Psychiatry (specialist) Respiratory therapy Interpreter and translation services Postpartum depression screening Infant and child immunizations Breastfeeding support and early discharge program Walk-in counselling and outreach (Addiction & Mental Health) Patient transfer coordination to higher-level care

Amenities

Parking & Transit

Northwest Health Centre is located in a small northern Alberta community where surface lot parking is typical for facilities of this type. Free surface parking is expected on-site. Contact the hospital at 780-841-3200 to confirm parking details before your visit.

High Level is a remote community in northern Alberta with no public transit routes identified serving the hospital. Access by personal vehicle or taxi/rideshare service is recommended. Contact local community resources to confirm if any community transit options are available.

Best Times to Visit

🟢 Quieter times

No historical wait time data is available for this facility. Generally, mid-morning on weekdays tends to see lower emergency department volumes. For non-urgent concerns, consider calling the on-site medical clinic in advance to see if a walk-in or scheduled appointment is more appropriate.

🔴 Busier times

No historical wait data is available for Northwest Health Centre. As with most emergency departments, evenings, weekends, and holidays typically see higher patient volumes. If your situation is not an emergency, visiting during regular weekday daytime hours may result in shorter waits.

Tips Before You Go

What to Bring

Frequently Asked Questions

Is the Northwest Health Centre ER open 24 hours?
Yes, the emergency department at Northwest Health Centre is open 24 hours a day, 7 days a week. However, the building's exterior doors are locked between 8:00 PM and 7:00 AM. A buzzer is located on the left side of the building — press it and staff on duty will open the door for you.
What is the phone number for Northwest Health Centre?
The main phone number for Northwest Health Centre is 780-841-3200. The switchboard is answered 24/7, with calls forwarded after regular office hours (Monday to Friday, 8:00 a.m. to 4:15 p.m.).
Can Northwest Health Centre handle serious emergencies, or will I be transferred?
The emergency department is equipped to assess and stabilize patients experiencing major trauma, cardiac events, injuries, and serious medical conditions using the Canadian Triage and Acuity Scale. If your condition requires a higher level of care than available on-site, the team will stabilize you and coordinate a safe transfer to a larger facility.
Does Northwest Health Centre offer mental health services?
Yes. The facility has an on-site Addiction and Mental Health Clinic offering services for children, youth, adults, and older adults. Walk-in counselling is available on Thursdays between 9:00 a.m.–12:00 p.m. and 1:00–3:00 p.m. Outreach services are also available. The clinic operates Monday to Friday, 8:00 a.m. to 4:30 p.m.
Is Northwest Health Centre also known by other names?
Yes. Northwest Health Centre is also referred to as High Level General Hospital and High Level Hospital. It is the main acute and continuing care facility for the High Level area and surrounding northern Alberta communities.
Does the ER at Northwest Health Centre offer translation or interpreter services?
Yes, interpreter and translation services are available at Northwest Health Centre. If you or someone in your care requires language assistance, inform emergency department staff upon arrival or call ahead so that appropriate arrangements can be made.

About ER Wait Times

Emergency departments use triage — patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Alberta health data using historical volumes, current patient counts, and staffing. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.

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