LHSC University Hospital

Best Times to Visit

About LHSC University Hospital

London Health Sciences Centre – University Hospital, located at 339 Windermere Road in London, Ontario, is one of Canada's foremost tertiary care and trauma centres, serving Southwestern Ontario with a 24/7 emergency department that requires no referral. As a leading academic teaching hospital affiliated with Western University's Schulich School of Medicine & Dentistry, it offers advanced specialty care in cardiac surgery, neurosurgery, organ transplantation, and critical care. Patients with serious or complex illnesses and injuries who need access to specialized services — including trauma, cardiac, and transplant care — are best served here.

Services & Specialties

24/7 Emergency Department (no referral required), Trauma centre for Southwestern Ontario, Cardiac surgery, including coronary artery bypass grafting and heart transplants, Cardiac Surgery Intensive Care Unit (CSICU) — 14 beds, Medical-Surgical ICU (MSICU) — 38 critical care beds, Neurosurgery, Organ transplantation program, Heart and heart-lung transplantation, Hybrid cardiac operating room, Adult Eating Disorders Service, Electromyography (EMG) lab, Ontario Health atHome South West case management on site, Interpretation services available upon request, Outpatient and acute inpatient care.

Amenities

• Tim Hortons on site
• Subway sandwich shop on site
• University Hospital Cafeteria
• UH Prescription Centre (on-site pharmacy) — open 24 hours, 7 days a week
• On-site WiFi
• Wheelchair accessibility throughout most entrances
• Patient registration just off the main lobby
• Information Desk at main entrance for directions
• Accessible restrooms
• Air conditioning
• Security-patrolled parking lots (security: 519-685-8500 ext. 52281)

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care → · 26 walk-in clinics in London →

Pharmacists in Ontario can assess and prescribe for dozens of common conditions. See what they can treat →

Compare hospital wait times across Canada. View all wait times →

Tips Before You Go

• If you are discharged with a new prescription, the UH Prescription Centre pharmacy on site is open 24 hours — you can fill it before leaving the hospital.
• Use the Parkedin App to pay for parking from your phone, avoiding trips back to a pay station. Download it before you arrive for the smoothest experience.
• If a family member has difficulty walking, use the drop-off point at the main entrance first — seating is available just inside while you park.
• Interpretation services are available at the ED — inform registration staff of your language needs when you arrive so services can be arranged promptly.
• As a major academic teaching hospital, your care team may include medical students or residents. You can ask questions about who is involved in your care at any time.
• The HPASS multi-day parking card is ideal if you or a loved one expects multiple visits — it saves money and allows in-and-out access across a 24-hour period.

What to Bring

• Ontario health card (OHIP) or other provincial health insurance card
• Government-issued photo ID
• List of all current medications, including dosages
• List of known allergies (medications, foods, environmental)
• Any relevant previous medical records, test results, or imaging if available
• Emergency contact information written down
• Method of payment for parking (debit, credit, cash, or mobile wallet)
• Comfort items for potentially long waits: phone charger, water bottle, snack, and a book or earphones

Parking

Visitor parking is available in the surface lot (P3) and parking garage (P4), both located north of the hospital off Perth Drive. Rates start at $4 for the first hour, then $2 per additional half hour, to a daily maximum of $12 (no in-and-out privileges). Frequent visitors can purchase an HPASS preloaded card for discounted rates and in-and-out privileges within a 24-hour period. Payment is accepted at the gate via debit/credit card or mobile wallet, or through the Parkedin App (available on Apple and Google stores). Cash and card payments are also accepted at parking booths. The Parking Office is in Visitor Garage P4, Level 1 (Room A1-800), open Monday–Friday 8 a.m.–8 p.m. and weekends/holidays 8 a.m.–4 p.m. Accessible parking spaces are available throughout, and drop-off points at main entrances accommodate patients with mobility needs.

Getting There

London Transit Commission (LTC) buses serve University Hospital directly at 339 Windermere Road. Visit londontransit.ca for current routes, schedules, and trip planning tools.

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Ontario health data. Actual wait times may vary.

We check our own accuracy. Forecasting two hours ahead, the ERstat estimate was typically off by 33 minutes against what hospitals themselves later posted, compared with 41 minutes for the hospital's own current figure, and was the closer of the two 58% of the time. See the full scorecard, or how we work the number out.

If you are experiencing a medical emergency, call 911 immediately.