London Health Sciences Centre – Victoria Hospital operates a 24/7 adult emergency department and a co-located Children's Emergency Department at 800 Commissioners Rd E in London, Ontario, providing acute care for serious illnesses and injuries without requiring a referral. As part of one of Canada's largest acute care teaching hospitals, Victoria Hospital serves as a regional referral centre for southwestern Ontario, offering advanced specialties including emergency psychiatry, cancer care, labour and birthing, and complex cardiac treatments. Patients requiring high-acuity or specialized care—including pediatric emergencies—will find comprehensive, multi-disciplinary services on a single campus.
Services & Specialties
Adult Emergency Department (24/7, walk-in, no referral required)Children's Emergency Department (pediatric emergencies)Centralized Emergency Psychiatry Service (CEPS) — mental health crisis assessmentsLabour and Birthing Unit (24/7 B Zone entrance)Cancer care and oncology servicesAdvanced cardiac care including radiation treatment for heart rhythm conditionsStem cell transplantation for sickle cell diseaseOntario Health atHome case management (on-site)Interpretation services (bilingual staff or outside interpreter upon request)Wheelchair accessible emergency department
Amenities
Tim Hortons — B Zone, second level
Starbucks — B Zone, third level
Cafeteria — Zones B1 and C3
The Prescription Centre pharmacy — A-Tower, Room A2-400, Mon–Fri 9am–5pm
Children's Hospital Pharmacy and Compounding Centre — Room B1-001, Mon–Fri 8am–5:30pm
ATMs — B1 and B2 levels
Chapel — C Zone, third floor (pastoral care available on request)
Victoria's Place Gift Shop — B1 level
Free Wi-Fi for all patients and visitors
Wheelchair accessibility throughout the facility
On-site wayfinding kiosks and guide stations
Parking & Transit
Parking is available in lots P1 and P2 off Commissioners Road (across from Zones A, C, D), lot P3 south of Zone E, lot P7 off Baseline Road, and the P8 parkade off Baseline Road on Dagnone Drive near Zone B. Rates are $4 for the first hour, $2 per additional half-hour, with a daily maximum of $12 (no in-and-out privileges). Payment accepted by Visa, Mastercard, cash, or debit at the Parking Office. Patients or support persons arriving for labour can use designated short-term metered spots outside the B building entrance. Note: do not use the postal code for GPS navigation — use the street address 800 Commissioners Rd E.
London Transit Commission routes 01, 06, 24, 90, and 92 serve stops near Victoria Hospital. Route 6 (Richmond) stops near the front door of Zone C — enter at the C entrance and follow signs to Zone B. The nearest bus stops are at Baseline Road and Wellington Road, approximately a 2-minute walk from the hospital.
Best Times to Visit
🟢 Quieter times
No historical wait data is currently available for this location. In general, emergency departments across Canada tend to be less busy during early morning hours (between 6 a.m. and 10 a.m.) on weekdays. If your condition is non-life-threatening, arriving earlier in the day on a weekday may result in shorter waits.
🔴 Busier times
No historical wait data is currently available for this location. Typically, emergency departments are busiest on weekday evenings, weekend afternoons and evenings, and during cold and flu season. If your situation is urgent but not immediately life-threatening, avoiding these peak windows when possible may reduce your wait time.
Tips Before You Go
Victoria Hospital uses a Zone/Building system (Zones A–E). Use the on-site wayfinding kiosks when you arrive to find your destination quickly, especially on your first visit.
If you are arriving by LTC bus, Route 6 (Richmond) drops passengers at the Zone C entrance — follow interior signs to Zone B for the main emergency and children's areas.
If you are accompanying someone in labour, designated short-term metered parking is available directly outside the B Zone entrance; wheelchairs are available in the lobby for support persons to assist.
Mental health crises are handled directly in the emergency department by the Centralized Emergency Psychiatry Service (CEPS) — you do not need a separate referral or a different location.
Both on-site pharmacies are closed on weekends and statutory holidays; if you are discharged and need a prescription filled outside those hours, plan for an alternate community pharmacy in London.
What to Bring
Ontario health card (OHIP) or other provincial health card
Government-issued photo ID
List of current medications, dosages, and prescribing physicians
Any relevant medical records, test results, or imaging if available
Private insurance or drug plan card (for pharmacy use if needed)
Phone charger or portable battery — waits can be lengthy
Comfort items such as a light jacket or snacks for accompanying family members
Information about known allergies and previous surgeries or medical conditions
Frequently Asked Questions
Does Victoria Hospital's emergency department treat both adults and children?
Yes. The Victoria Hospital campus at 800 Commissioners Rd E has both a 24/7 adult Emergency Department and a co-located Children's Emergency Department for pediatric patients, all on the same site.
Can I get a mental health crisis assessment in the Victoria Hospital ER?
Yes. The Centralized Emergency Psychiatry Service (CEPS) operates within the emergency department and provides crisis assessments. The CEPS team includes nurses, social workers, psychiatrists, and residents who also work with community mental health partners.
Is there an interpreter available if I don't speak English or French?
Yes. If there is a language barrier, Victoria Hospital staff will arrange either a bilingual staff member or an outside interpreter upon request. Let the triage nurse know when you arrive.
Where should I park when visiting the emergency department at Victoria Hospital?
Parking lots P1 and P2 are the closest to the adult and children's emergency areas, located off Commissioners Road across from Zones A, C, and D. The daily parking maximum is $12, and payment is accepted by Visa, Mastercard, cash, or debit.
Is Victoria Hospital's emergency department part of a teaching hospital?
Yes. Victoria Hospital is part of London Health Sciences Centre (LHSC), one of Canada's largest acute care teaching hospitals. You may be assessed or treated by medical residents and students working under the supervision of attending physicians.
Are there food options available at Victoria Hospital while I wait?
Yes. The hospital has a Tim Hortons on the second level of B Zone, a Starbucks on the third level of B Zone, and a cafeteria in Zones B1 and C3. Free Wi-Fi is also available throughout the hospital for patients and visitors.
About ER Wait Times
Emergency departments use triage — patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Ontario health data using historical volumes, current patient counts, and staffing. Actual wait times may vary.
If you are experiencing a medical emergency, call 911 immediately.