This is an urgent care centre, not an emergency department.
It treats urgent problems that are not life-threatening, and the wait is usually shorter for that reason rather than because it is faster at the same work. In a life-threatening emergency, call 911.
Open 24 hours. We estimate about 1h 29m.
PREDICTEDHigh confidence
59m – 2h 18m
Most likely 1h 29m
This hospital doesn't report live data.
Estimate based on similar hospitals. Actual conditions may differ substantially. Call hospital to confirm.
Quieter times: For the shortest waits at the Urgent Care Centre, aim to arrive early when it opens at 8 am on weekdays. Midweek mornings (Tuesday through Thursday) tend to be less congested than Mondays or Fridays. No historical wait data is currently available for this facility.
Busier times: Avoid arriving in the final hour before closing, as the Urgent Care Centre closes at 6 pm on weekdays and 4 pm on weekends and holidays — staff may not be able to see late-arriving patients. Monday mornings and the period just after statutory holidays can also be busier as patients who waited through the weekend seek care.
St. Joseph's Hospital in London, Ontario operates an Urgent Care Centre at 268 Grosvenor St, serving patients with non-life-threatening conditions during daytime hours on weekdays and weekends. As a major academic health centre affiliated with Western University, the hospital specializes in complex chronic disease management, day and short-stay surgery, and a broad range of specialty programs serving Southwestern Ontario. Patients requiring emergency care outside Urgent Care hours should proceed to University Hospital or Victoria Hospital, both of which operate full 24-hour Emergency Departments.
Services & Specialties
Urgent Care Centre, Day and short-stay surgery, Urology, Diabetes management, Rheumatology, Pain management, Osteoporosis care, Hand and upper limb surgery (Roth McFarlane Centre), Eye care and ophthalmology, Lung disease and respirology, Ear, nose and throat (ENT) / head and neck surgery, Gastroenterology, Breast care, Cardiology, Dermatology, Neurology, Geriatrics, Psychiatry and mental health, Medical imaging and diagnostic services, Laboratory services, Ontario Health atHome South West case management.
Amenities
Café 268 (Room B0-101): open Monday–Friday 6:30 am–4 pm; closed weekends and holidays
Fireside Lounge (within Café 268): open 24/7, includes surgical patient tracking monitors
St. Joseph's does not have a 24-hour Emergency Department — if you need emergency care outside Urgent Care hours, go directly to University Hospital or Victoria Hospital in London.
Arrive early in the morning when the Urgent Care Centre opens at 8 am on any day of the week to minimize wait times.
Before your visit, confirm your doctor's name, department, and room number — the hospital is large and has multiple zones, so knowing your destination saves time.
Use the underground tunnel from Level B of the Grosvenor Street parking garage for the safest and most accessible route into the hospital, especially in winter.
Parking fills up during peak hours — consider taking an LTC bus along Richmond Street, using Paratransit (drop-off at Entrance 2), or arranging a drop-off at Entrance 1 or 2 on Grosvenor Street.
What to Bring
Ontario Health Card (OHIP card)
Government-issued photo ID
List of current medications and dosages
Any relevant medical records or referral documents
List of known allergies
Emergency contact information
Method of payment for parking (coins or credit card)
Snacks, water, and entertainment for potential wait times
Parking
St. Joseph's Hospital has two parking garages: the Grosvenor Street garage (989 spaces) and the Cheapside Street garage (132 spaces). Daily rates start at $4 for the first hour, with $2 increments every 30 minutes, capped at $8.75 after 2 hours. The Cheapside Street garage is closest for outpatients visiting Medical Imaging, the Hand and Upper Limb Centre, Breast Care Centre, and Rheumatology. Accessible parking is available on every floor of the Grosvenor Street garage at the west end, with an underground tunnel connecting to the hospital. The safest route into the hospital from the Grosvenor garage is via the tunnel at Level B. Pay stations accept coins and credit cards only. The parking office is open Monday–Friday 8 am–4 pm; after hours, contact Precise ParkLink at 1-888-783-7275. The hospital encourages patients to consider public transit, taxi, or drop-off to avoid peak-hour parking congestion.
Getting There
St. Joseph's Hospital is centrally located in London with multiple London Transit Commission (LTC) bus routes stopping along Richmond Street and near the Cheapside Street entrances. The hospital is also a short distance north of Oxford Street, offering additional bus route access. Paratransit service drops patients at Grosvenor Entrance 2. For routes and schedules, contact LTC at 519-451-1347 or use the online LTC trip planner.
Frequently Asked Questions
Does St. Joseph's Hospital in London have a 24-hour Emergency Department?
No. St. Joseph's Hospital operates an Urgent Care Centre, not a full Emergency Department. The Urgent Care Centre is open Monday–Friday 8 am–6 pm and Saturday, Sunday, and holidays 8 am–4 pm. If you need emergency care outside these hours, you must go to the Emergency Department at University Hospital or Victoria Hospital in London.
What conditions does the Urgent Care Centre at St. Joseph's treat?
The Urgent Care Centre handles non-life-threatening conditions that require prompt but not emergency attention — such as minor injuries, infections, and acute illness. For serious or life-threatening emergencies such as chest pain, stroke symptoms, or severe trauma, call 911 or go directly to a full Emergency Department.
Where should I park when visiting St. Joseph's Hospital on Grosvenor Street?
The main Grosvenor Street parking garage (989 spaces) is the largest option, with an underground tunnel connecting directly to the hospital from Level B. The Cheapside Street garage (132 spaces) is best for appointments in Medical Imaging, the Hand and Upper Limb Centre, Breast Care, or Rheumatology. Daily parking is capped at $8.75. Pay stations accept coins and credit cards only.
Is St. Joseph's Hospital affiliated with a university or medical school?
Yes. St. Joseph's Health Care London is a major teaching and research centre affiliated with Western University. It has a mandate to provide patient care, train medical students and residents, and conduct research. Notably, researchers at St. Joseph's were the first in Canada to produce a human image using MRI technology in 1982.
What specialty programs are available at St. Joseph's Hospital London?
St. Joseph's offers an extensive range of specialty programs including urology, rheumatology, diabetes management, pain management, gastroenterology, breast care, hand and upper limb surgery, eye care, ENT and head and neck surgery, lung disease, osteoporosis, cardiology, neurology, dermatology, psychiatry, and geriatrics, supported by full diagnostic imaging and laboratory services.
How do I get to St. Joseph's Hospital by public transit in London?
Multiple London Transit Commission (LTC) bus routes stop along Richmond Street and near the Cheapside Street entrances to the hospital. The hospital is also easily reached from Oxford Street bus routes a few blocks to the south. Paratransit drops passengers at Grosvenor Entrance 2. Call LTC at 519-451-1347 or use the LTC online trip planner for specific routes.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Ontario health data. Actual wait times may vary.
This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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