St. Mary's General Hospital

Best Times to Visit

About St. Mary's General Hospital

St. Mary's General Hospital (now WRHN @ Queen's Blvd.) is a 197-bed adult acute-care hospital located at 911 Queens Blvd in Kitchener, Ontario, serving residents of Waterloo Region, Wellington County, and beyond. The emergency department is open 24 hours a day, 365 days a year, and the hospital is home to the Regional Cardiac Care Centre, making it a key destination for cardiac-related emergencies in the region. This is an adult facility best suited for adults requiring emergency, cardiac, respiratory, or surgical care — patients requiring pediatric or obstetric services may be directed to another facility in the Waterloo Regional Health Network.

Services & Specialties

24/7 Emergency Department, Regional Cardiac Care Centre, Respiratory and Thoracic Care, Outpatient (Day) Surgery, General Medicine, Integrated Comprehensive Care, Surgical Services, Nuclear Medicine, Adult Acute Care.

Amenities

• Café 911 — café located in the hospital basement
• TTY pay phones near Café 911 and in the Emergency Department
• Portable TTY phones available for inpatients
• Wheelchairs available in the main lobby
• Bedside TV and phone rental via HealthHub / ConnectMyBed.ca
• Spiritual Services available on-site
• Volunteer Association on-site
• Security services on-site
• Shops and restaurants listed on-site

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care → · 14 walk-in clinics in Kitchener →

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Tips Before You Go

• This is an adult acute-care hospital — if you are seeking care for a child, contact the Waterloo Regional Health Network ahead of time to confirm the most appropriate facility.
• Parking pay stations are available inside both the Main Entrance Lobby and the Emergency Department entrance, so you can pay on your way out without returning to your car mid-visit.
• If you need help with parking payment, volunteers are available to assist at the Pay Stations, and a Security button is also accessible if you need additional support.
• Patients more comfortable in a language other than English are encouraged to bring a trusted bilingual friend or family member, as interpreter services may not always be available on demand.
• For non-life-threatening concerns, consider calling Health811 (Ontario's telehealth line) before heading to the ER — this can help you determine whether an emergency visit is truly necessary and save you wait time.

What to Bring

• Government-issued photo ID (e.g., driver's licence or passport)
• Ontario Health Card (OHIP card)
• List of current medications including dosages
• List of known allergies
• Any relevant medical records or test results
• Insurance information if applicable (e.g., for out-of-province visitors)
• Phone charger or portable battery pack for long waits
• Comfort items such as a water bottle, snack, or book for wait times

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Ontario health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.