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Grand River Hospital's emergency department, now part of the Waterloo Regional Health Network (WRHN) at the Midtown site on King Street West, is Waterloo Region's largest hospital emergency department and operates 24 hours a day, seven days a week. Located in Kitchener, ON, this full-service ED is supported by over 650 beds and 15 specialized programs including critical care, surgery, stroke, pediatrics, and maternal-child services. Patients with serious or life-threatening conditions in Waterloo Region should come here for access to the region's broadest range of acute, specialized, and complex care.
Services & Specialties
Emergency medicine (24/7), Critical care / ICU, Surgery, Stroke care, Pediatric care, Maternal-child and childbirth services, Medical imaging, Inpatient mental health and addictions, Cancer care (Grand River Regional Cancer Centre), Renal dialysis, Rehabilitation, Complex continuing care, Laboratory medicine, Pharmacy services, Withdrawal management.
Amenities
On-site pharmacy
Taxi phones in the main lobby
Fully accessible facility (wheelchair accessible)
OHIP-covered services (OHIP card required)
Main entrance open 6 a.m. to 11 p.m. daily (after 11 p.m., enter via the ER entrance)
Parking garage with pay machines (cash, coin, credit card)
The emergency department is located on the second floor in the E wing — if you enter through the main King St W entrance, you will arrive on the third floor and need to go down one level to register.
After 11 p.m., the main entrance is closed; urgent visitors, medical imaging patients, and labour and delivery patients must use the emergency department entrance at King Street West and Pine Street.
If you visit frequently, save money on parking by purchasing an HPASS multi-day card at the hospital's Parking Office — it's available in 5, 10, or 30-day increments at a discounted rate.
Take the ION light rail to the dedicated Grand River Hospital station for a stress-free, parking-free visit — the platform is wheelchair accessible and the stop is right at the hospital.
No referral is needed to access emergency services — walk in at any time. Interpretive services are available in English, and the facility is fully accessible.
What to Bring
Ontario Health Insurance Plan (OHIP) card
Government-issued photo ID
List of current medications, including dosages
List of known allergies
Any relevant medical records or recent test results
Personal health card or insurance information (if applicable)
Phone charger and entertainment for potential wait times
A support person or caregiver, if permitted and needed
Frequently Asked Questions
Where is the emergency department entrance at Grand River Hospital?
The emergency department has its own dedicated entrance at the corner of King Street West and Pine Street. This entrance is open around the clock, 24 hours a day. After 11 p.m., when the main King St W entrance closes, all urgent visitors must use this ER entrance.
What floor is the Grand River Hospital emergency department on?
The emergency department is located on the second floor in the E wing. Note that if you enter through the main King Street West entrance, you will arrive on the third floor — take the elevator or stairs down one level to reach the ER and patient registration.
Is there parking near the Grand River Hospital emergency department?
Yes. The ER entrance at King Street West and Pine Street has special parking available nearby. The main parking garage charges $3.75 per half hour to a daily maximum of $15.75. Pay machines accept cash, coin, and credit card. Accessible permit-only spots are available in all lots, though payment is still required.
Can I take transit to Grand River Hospital's emergency department?
Yes. GRT Route 7 stops directly outside the emergency department on both sides of King Street West. You can also take the ION light rail to the dedicated 'Waterloo Regional Health Network' (Grand River Hospital) station — it's wheelchair accessible, and the primary platform access is via the crosswalk at Pine Street.
What specialized services are available at the Grand River Hospital Midtown site?
The Midtown site at 835 King St W is WRHN's most comprehensive campus, offering emergency care, critical care, surgery, stroke care, pediatrics, maternal-child and childbirth services, cancer care (Grand River Regional Cancer Centre), inpatient mental health, renal dialysis, rehabilitation, medical imaging, and laboratory medicine, among others.
Does Grand River Hospital offer discounted parking for frequent visitors?
Yes. The hospital offers an HPASS preloaded parking card available in 5, 10, or 30-day increments at a discounted rate. It is designed for patients and frequent visitors. HPASS cards must be purchased and activated at the hospital's Parking Office on site.