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West Nipissing General Hospital (WNGH) in Sturgeon Falls, Ontario operates a 24/7 Emergency Department serving residents of the West Nipissing area, including the Nipissing and Parry Sound Districts. The bilingual (English/French) facility offers acute care supported by Virtual Critical Care (VCC) technology, on-site diagnostic imaging including CT, and established referral pathways to North Bay Regional Health Centre and Health Sciences North in Sudbury for higher-level care. As the primary hospital for this rural Northern Ontario community, WNGH is the appropriate destination for urgent medical needs, injuries, and severe illness requiring immediate assessment.
Services & Specialties
24/7 Emergency Department with Virtual Critical Care (VCC), CT scanner, X-ray, and ultrasound, Mammography and OBSP breast screening, Endoscopy, On-site laboratory (pathology referred to North Bay), Cardiology specialist clinic, Nephrology specialist clinic, Otolaryngology (ENT) specialist clinic, Psychiatry clinic, Sleep clinic, Satellite oncology and chemotherapy (via Health Sciences North Regional Cancer Program), Cardiac rehabilitation, Respiratory therapy, Physiotherapy, Mental health and substance abuse services (Alliance Centre), Crisis Intervention Program (4–11 pm, 365 days/year), Palliative care and hospice suite, Ontario Telemedicine Network (OTN) specialist consultations, PACS digital diagnostic imaging transmission, On-site pharmacy, Acute care, complex continuing care, and long-term care.
Amenities
Cafeteria open Monday–Friday, 11:15 a.m.–1:00 p.m. (closed weekends and statutory holidays) — beverages, sandwiches, hot meals, and baked goods
Butterfly Café vending area open 24/7, 365 days/year — salads, soups, sandwiches, desserts, and freshly prepared cafeteria meals
On-site pharmacy with full-time pharmacist and certified pharmacy technicians
Fully accessible facility
Patient visiting hours: 8:00 a.m.–8:00 p.m., seven days a week
Patient Relations Officer available (ext. 243 or feedback@wngh.ca)
Secure online diagnostic imaging records access via pocket.health/NIPISSING
WNGH is a bilingual hospital — staff can serve you in both English and French, so don't hesitate to ask for service in your preferred language.
The Butterfly Café vending area is open 24/7 if you need food or drinks while waiting, especially outside cafeteria hours (cafeteria is weekdays 11:15 a.m.–1:00 p.m. only).
Bring exact change or coins for parking — the exit machines do not accept debit, credit, or bills. The gate will provide change if needed.
If you require complex trauma, advanced cardiac intervention, or specialized surgical care, WNGH will coordinate a transfer to North Bay Regional Health Centre or Health Sciences North in Sudbury — be prepared for possible transport.
Mental health support is available through the Alliance Centre and a Crisis Intervention Program (open 4–11 p.m. daily) — these services are free and confidential for West Nipissing residents aged 16 and older.
What to Bring
Ontario health card (OHIP card)
Government-issued photo ID
List of current medications, including dosages
List of known allergies
Any relevant medical records or recent test results
Provincial drug benefit card or private insurance information
Coins for parking (exact change preferred; debit and credit not accepted at exit machines)
A book, phone charger, or other entertainment in case of a wait
Frequently Asked Questions
Is the West Nipissing General Hospital Emergency Department open 24 hours?
Yes, the WNGH Emergency Department is open 24 hours a day, 7 days a week, including holidays. It is staffed by doctors, nurses, and other health professionals who assess and treat life-threatening injuries and severe illness.
Does WNGH offer services in French?
Yes. West Nipissing General Hospital is a fully bilingual hospital, offering services in both English and French to reflect the community it serves across the Nipissing and Parry Sound Districts.
What diagnostic imaging is available at the WNGH Emergency Department?
WNGH has a comprehensive on-site diagnostic department including a CT scanner, X-ray, and ultrasound. Diagnostic imaging results are digitally transmitted via PACS for immediate access by radiologists and specialists in North Bay and Sudbury.
Will I be transferred to another hospital if my condition is serious?
For conditions requiring higher-level trauma care, complex cardiac intervention, or advanced surgical services, WNGH has established referral pathways to North Bay Regional Health Centre and Health Sciences North in Sudbury. The ER team will coordinate any necessary transfer.
Does West Nipissing General Hospital offer mental health services through the ER?
WNGH provides mental health support through the Alliance Centre, which offers free, confidential, and bilingual mental health and substance abuse services to West Nipissing residents aged 16 and older. A Crisis Intervention Program is also available daily from 4 to 11 p.m.
How can I access my diagnostic imaging records from WNGH?
WNGH provides patients with secure online access to their diagnostic imaging records. You can enroll at pocket.health/NIPISSING to view and share your results with care providers.