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The Ottawa Hospital – Civic Campus operates a 24/7 emergency department at 1053 Carling Avenue in Ottawa, Ontario, serving approximately 210–230 patients per day. As the region's only adult-care trauma centre, it handles the most critical trauma, cardiac, and stroke cases for Eastern Ontario, the Outaouais region of Quebec, and eastern Nunavut. Affiliated with the University of Ottawa and home to the University of Ottawa Heart Institute, this high-acuity facility is best suited for serious, life-threatening, or complex medical emergencies.
Services & Specialties
24/7 Emergency Department, Adult trauma centre (only one in the region), Cardiac care and intervention (University of Ottawa Heart Institute on-site), Regional stroke care centre, Surgical and medical specialties, Triage nursing assessment on arrival, Spoken language interpretation (free), ASL and LSQ sign language interpretation (free), University teaching hospital with simulation-based training centre.
Amenities
Tim Hortons (main entrance) – open 24/7
Second Cup (main level) – open daily 6:30 a.m. to 8 p.m.
Tulip Café cafeteria (main level) – open Monday to Friday, 9 a.m. to 6 p.m.
Pharmacy (main level) – Monday to Friday, 8:30 a.m. to 6 p.m., 613-761-4157
ATMs at main entrance lobby (near Tim Hortons) and Employee Corner (near Tulip Café)
Chapel in C lobby near elevators (look for stained glass windows)
Gift shop, flower shop, art gallery/auxiliary shop, and lottery kiosk (main level)
Wheelchairs available at main entrance and Emergency Department
Volunteer information desk (main entrance, Monday to Friday, 7:30 a.m. to 3:30 p.m.)
Accessible washrooms throughout campus
Personal amplifiers (Pocket Talkers) available for patients with hearing needs
Park in lot P-7 off Carling Avenue if you are going directly to the Emergency Department — it is the closest lot to the ED entrance.
This is a high-volume, high-acuity trauma centre; expect longer wait times due to the complexity and severity of cases triaged here. Patients with less urgent conditions may be seen after those with life-threatening emergencies.
If you require a language interpreter or ASL/LSQ interpretation, notify Emergency Department staff immediately upon arrival — this free service must be arranged quickly to support your care.
The 24/7 Tim Hortons at the main entrance is a reliable option for food or coffee during long waits, especially overnight when other cafeteria options are closed.
For feedback or concerns about your care, contact Patient Relations at 613-798-5555 ext. 13377.
What to Bring
Government-issued photo ID (e.g., driver's licence or passport)
Ontario Health Card (OHIP card) or other provincial health coverage card
List of all current medications, including dosages
Any relevant medical history, previous test results, or referral documents
Provincial or private insurance information if applicable
Payment method for parking (credit or debit card accepted at exit gate)
Phone charger or portable battery pack for long waits
Comfortable clothing and a light layer, as waiting areas can be cool
Frequently Asked Questions
Is the Ottawa Hospital Civic Campus the only adult trauma centre in the region?
Yes. The Civic Campus Emergency Department is the only adult-care trauma centre serving Eastern Ontario, the Outaouais region of Quebec, and eastern Nunavut. It handles the most critical trauma cases referred from a very large geographic area.
Is the University of Ottawa Heart Institute part of this campus?
Yes. The University of Ottawa Heart Institute is physically located at the Civic Campus and is integrated into its cardiac care services. The campus serves as the regional centre for both cardiac and stroke care.
Where should I park if I am going to the Emergency Department?
Lot P-7, a surface lot off Carling Avenue directly across from the Emergency Department, is the most convenient option. You can also use P-1 (covered) or P-2 (surface) for other campus entrances. Payment is by machine inside the building or by credit/debit at the exit gate.
Can I get a language interpreter at the Emergency Department?
Yes. Free spoken language interpretation and sign language interpretation in both ASL and LSQ are available at no cost. If you need an interpreter, notify Emergency Department staff immediately upon arrival so the service can be arranged promptly.
Is there food available overnight at the Civic Campus?
Yes. The Tim Hortons located at the main entrance is open 24 hours a day, 7 days a week, making it the only food option during overnight hours. The Second Cup and Tulip Café have more limited daytime hours.
Should I go to the Civic Campus ER for a minor illness or injury?
The Civic Campus ED is designed for serious medical emergencies that cannot wait for a family physician. Given its role as a high-volume regional trauma and cardiac centre, patients with minor or non-urgent concerns may face significant wait times and may be better served by an Urgent Care Centre or walk-in clinic in Ottawa.