HÔPITAL GÉNÉRAL DU LAKESHORE

Best Times to Visit

About HÔPITAL GÉNÉRAL DU LAKESHORE

Lakeshore General Hospital's emergency department is one of Montreal's busiest, serving over 40,000 patients annually from the West Island region and surrounding communities. With 30 monitored stretchers, 4 isolation rooms, and 4 resuscitation rooms, this McGill University-affiliated facility delivers acute and trauma care 24 hours a day, 7 days a week. Situated near Highways 13, 20, 40, and 520 in Pointe-Claire, it is a primary destination for accident victims and complex medical emergencies serving a regional population of approximately 377,000.

Services & Specialties

Emergency Medicine (24/7), Trauma and accident stabilization, Resuscitation care (4 dedicated rooms), Isolation rooms for infectious cases, Medical imaging and CT scanning, Cardiology, Oncology (4,400+ treatments per year), Surgery (17,000+ procedures per year), Obstetrics and birthing centre (1,600+ births per year), Intensive Care Unit (ICU), Psychiatry and short-stay mental health unit, Dialysis, Endoscopy, Endocrinology, Gastroenterology, Ophthalmology, ENT (Ear, Nose and Throat), Palliative care, Geriatrics, Diabetes Clinic, Day Medicine, General Surgery.

Amenities

• Coffee shop (operated by hospital Auxiliary)
• Gift shop (operated by hospital Auxiliary)
• Book corner (operated by hospital Auxiliary)
• Volunteer services in 20+ areas of the hospital

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care →

Pharmacists in Quebec can assess and prescribe for dozens of common conditions. See what they can treat →

Compare hospital wait times across Canada. View all wait times →

Tips Before You Go

• Lakeshore General is one of Montreal's busiest emergency departments with over 40,000 annual visits — arriving prepared with all your health documents can help speed up your intake.
• Services and patient charting are available in both French and English, so you can communicate comfortably in either official language.
• If you are coming by car, the hospital is easily accessible from Highways 13, 20, 40, and 520 — plan your route in advance, especially during peak commute hours in the West Island.
• A nursing station is located in the waiting room to monitor patients, including those at risk — don't hesitate to alert staff if your condition changes while you wait.
• For non-emergency concerns, consider whether a local CLSC or walk-in clinic in the Pointe-Claire or West Island area might be appropriate before visiting the ER, to help keep the department available for urgent cases.

What to Bring

• Quebec health insurance card (RAMQ card)
• Government-issued photo ID
• List of current medications and dosages
• Any relevant medical records, recent test results, or imaging
• Information about allergies and past surgeries
• Insurance or supplemental health coverage information
• Phone charger or portable battery
• Comfortable clothing and a light layer, as waiting areas can be cool

Parking

Parking is available on-site at Lakeshore General Hospital. Visitors should verify current rates and available lots upon arrival or by contacting the hospital, as parking configurations may vary. The hospital is located at 160 Avenue Stillview, Pointe-Claire.

Getting There

Lakeshore General Hospital is accessible by STM bus routes 200 and 203, which stop at Stillview / Sedgefield — just a 3-minute walk from the entrance. Additional routes serving the area include buses 217 and 382 and the VH commuter train line. The nearest train station is Gare Cedar Park, approximately a 23-minute walk away. The surrounding area also features bike paths for cyclists.

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

We check our own accuracy. Forecasting two hours ahead, the ERstat estimate was typically off by 33 minutes against what hospitals themselves later posted, compared with 41 minutes for the hospital's own current figure, and was the closer of the two 58% of the time. See the full scorecard, or how we work the number out.

If you are experiencing a medical emergency, call 911 immediately.