HÔPITAL GÉNÉRAL JUIF

Location & Access

4335 Chemin De La Côte-Sainte-Catherin, Montréal, QC H3T 1E4

The JGH offers underground, outdoor, and valet parking. A paid lot (hourly and daily rates) is located on Légaré Street between Côte-Sainte-Catherine Road and Bourret Avenue. Valet parking is available at both the Côte-des-Neiges and Légaré entrances. Monthly and bimonthly passes are available for immediate family members of hospitalized patients. Patients receiving radiation oncology treatment qualify for a discounted parking rate — validate your stub with the basement receptionist after each visit. Designated accessible parking spaces are available on-site.

The hospital is accessible via two nearby métro stations: Côte-des-Neiges (Blue Line) and Côte-Sainte-Catherine (Orange Line), both within walking distance. STM bus routes 129, 165, and 166 also serve the hospital directly.

About HÔPITAL GÉNÉRAL JUIF

The Emergency Department at Hôpital Général Juif (Jewish General Hospital) in Montréal, QC is the largest in Quebec at 6,600 m² and among the busiest in Canada, serving patients from across the island of Montréal and the broader province. As a major acute-care teaching hospital affiliated with McGill University, the JGH ED is equipped to handle the full spectrum of emergencies, from minor injuries to complex, life-threatening conditions. Patients are streamed at admission into walk-in and non-ambulatory pathways — including a Rapid Assessment Zone — to reduce wait times and improve care efficiency.

Services & Specialties

24/7 Emergency Department with Rapid Assessment Zone (RAZ), Adult and pediatric emergency care, Trauma and critical care, Cardiology and coronary care (18-bed CCU), Adult intensive care (36-bed ICU), Neonatal intensive care (40-crib NICU), High-risk obstetrics and birthing centre (15 rooms), Oncology — Segal Cancer Centre, Cardiac catheterization suite, 18 operating rooms and surgical services, Respiratory therapy, Blood bank, Psychiatry and mental health emergency services, Geriatric emergency and assessment services, Thrombosis and anticoagulation, Isolation ward (24 beds).

Amenities

• Food court in Pavilion K Agora
• Beso Prêt à manger (open on statutory holidays and Jewish High Holy Days)
• Gateway convenience store (Mon–Fri 7am–7pm, Sat–Sun 10am–5pm)
• Non-denominational chapel on the 6th floor of Pavilion B
• Multilingual support and sign language interpretation available on request
• Self-check-in kiosks in select clinics
• Wheelchair ramps, accessible washrooms, and elevators
• Volunteer services for patient and family support
• Smoke-free campus with designated outdoor smoking areas
• Valet parking service

Best Times to Visit

Quieter times: As one of Canada's busiest emergency departments, the JGH ED can experience high volumes at any time. Generally, early morning hours on weekdays (before 9 a.m.) tend to be quieter than evenings or weekends. For non-urgent concerns, visiting a CLSC or walk-in clinic first can save significant time.

Busier times: Evenings (5 p.m.–10 p.m.) and weekend afternoons typically see the highest patient volumes at busy urban EDs like the JGH. Mondays after long weekends can also be particularly congested. If possible, avoid these peak windows for non-emergency visits.

Tips Before You Go

• The JGH ED is Quebec's busiest — if your condition is non-life-threatening, consider visiting a local CLSC or walk-in clinic to avoid longer waits.
• At triage, you will be sorted into one of two streams: walk-in (ambulatory) or stretcher-based care. The Rapid Assessment Zone (RAZ) with armchairs is designed for lower-acuity walk-in patients.
• Valet parking is available at both the Côte-des-Neiges and Légaré entrances — useful if you are arriving with a patient who has mobility challenges.
• The hospital serves patients from across Montréal and Quebec, so wait times can be significant. Bring snacks, entertainment, and any medications you may need while waiting.
• If you have a complaint or concern about your care, the JGH has a dedicated Patient Experience office (ext. 23928) and an Ombudsman reachable at 514-340-8222 ext. 24222.

What to Bring

• Quebec health insurance card (RAMQ card)
• Government-issued photo ID
• List of all current medications, doses, and prescribing physicians
• Any relevant medical records, recent test results, or imaging
• Health insurance or supplemental coverage information
• Phone charger or portable battery pack
• Snacks and a water bottle for potentially long waits
• Comfortable clothing and a sweater, as ERs can be cold

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.