Burnaby Hospital

Best Times to Visit

About Burnaby Hospital

Burnaby Hospital, operated by Fraser Health Authority, is one of British Columbia's busiest community hospitals, serving over half a million residents across Burnaby, East Vancouver, and surrounding communities from its location at 3935 Kincaid St. The 24/7 Emergency Department features 47 treatment bays, a dedicated CT scanner and X-ray machine on-site, and a Zone 5 psychiatric assessment and support service for patients with mental health needs. As a nearly 300-bed acute care and UBC-affiliated teaching facility, Burnaby Hospital is equipped to handle a wide range of emergencies, from trauma and cardiac events to obstetric and surgical emergencies.

Services & Specialties

24/7 Emergency Department with 47 treatment bays, Dedicated in-ED CT scanner and X-ray, Zone 5 psychiatric assessment and support (mental health emergencies), General and internal medicine, General surgery, Orthopedics and joint replacement, Gynecology and urology, Level 1 and Level 2 obstetrics, Neonatal intensive care, Critical care / intensive care unit, Adult psychiatry, Cardiac Telemetry Unit (CTU), Cardiac monitoring in ED and ICU, Medical imaging including X-ray, CT, ultrasound, nuclear medicine, and echocardiogram, Tertiary palliative care, Ambulatory and outpatient care, Sinus surgery, Approximately 15,000 surgeries and procedures annually.

Amenities

• Cafeteria with grab-and-go sandwiches and snacks
• Wheelchair accessible facility and parking
• Hospital shuttle service (weekdays) connecting to Millennium Line SkyTrain

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care → · 11 walk-in clinics in Burnaby → · urgent care wait times →

Pharmacists in British Columbia can assess and prescribe for dozens of common conditions. See what they can treat →

Compare hospital wait times across Canada. View all wait times →

Tips Before You Go

• Burnaby Hospital sees approximately 84,000 ER visits per year — one of BC's busiest EDs. Check real-time wait times online before leaving home if your condition is non-life-threatening.
• Patients are triaged by severity of condition, not arrival order. For faster care on minor issues, consider a walk-in clinic in Burnaby during daytime hours.
• Take the Millennium Line SkyTrain to Gilmore or Patterson Station and use the free weekday hospital shuttle — this avoids parking costs and rush-hour traffic on Kincaid St.
• If you need to wait outside for someone being treated, use the designated Cell Phone Waiting area on Ingleton Avenue near Kincaid St — it's a free 20-minute zone, but you must stay in your vehicle.
• The ED has a Zone 5 psychiatric and mental health assessment service on-site — if you or someone with you is experiencing a mental health crisis, inform triage staff immediately so they can direct you appropriately.

What to Bring

• BC Services Card or provincial health card
• Government-issued photo ID
• List of current medications, doses, and allergies
• Extended health insurance information if applicable
• Name and contact number of your family doctor or specialist
• Phone charger or portable battery pack — waits can be lengthy
• Comfort items such as a sweater, water bottle, and snacks
• Any relevant medical records, imaging results, or referral letters

Parking

Patient and visitor parking is available at Parkade Level P2 and the dedicated Emergency Parking Lot. Payment is accepted via Pay Station or the hangTag app (iOS and Android) or hangTag Park + Pay with no app required. A Cell Phone Waiting area on Ingleton Avenue near Kincaid Street offers free 20-minute waiting — drivers must remain in their vehicles. The facility is wheelchair accessible with designated accessible parking. If you have difficulty affording parking, financial hardship permits may be available; contact Parking Administration at 604-930-5440 (Mon–Fri, 8:00 AM – 4:00 PM) or email LMCParking@fraserhealth.ca.

Getting There

A free hospital shuttle runs Monday to Friday (excluding statutory holidays) from 5:40 AM to 8:30 PM, connecting Burnaby Hospital to Gilmore SkyTrain Station and Patterson SkyTrain Station — both on the Millennium Line. This makes the hospital accessible from central Vancouver and across Metro Vancouver without a car. The shuttle only picks up and drops off at designated stops.

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on British Columbia health data. Actual wait times may vary.

This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.

If you are experiencing a medical emergency, call 911 immediately.