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Burnaby Hospital, operated by Fraser Health Authority, is one of British Columbia's busiest community hospitals, serving over half a million residents across Burnaby, East Vancouver, and surrounding communities from its location at 3935 Kincaid St. The 24/7 Emergency Department features 47 treatment bays, a dedicated CT scanner and X-ray machine on-site, and a Zone 5 psychiatric assessment and support service for patients with mental health needs. As a nearly 300-bed acute care and UBC-affiliated teaching facility, Burnaby Hospital is equipped to handle a wide range of emergencies, from trauma and cardiac events to obstetric and surgical emergencies.
Services & Specialties
24/7 Emergency Department with 47 treatment bays, Dedicated in-ED CT scanner and X-ray, Zone 5 psychiatric assessment and support (mental health emergencies), General and internal medicine, General surgery, Orthopedics and joint replacement, Gynecology and urology, Level 1 and Level 2 obstetrics, Neonatal intensive care, Critical care / intensive care unit, Adult psychiatry, Cardiac Telemetry Unit (CTU), Cardiac monitoring in ED and ICU, Medical imaging including X-ray, CT, ultrasound, nuclear medicine, and echocardiogram, Tertiary palliative care, Ambulatory and outpatient care, Sinus surgery, Approximately 15,000 surgeries and procedures annually.
Amenities
Cafeteria with grab-and-go sandwiches and snacks
Wheelchair accessible facility and parking
Hospital shuttle service (weekdays) connecting to Millennium Line SkyTrain
Burnaby Hospital sees approximately 84,000 ER visits per year — one of BC's busiest EDs. Check real-time wait times online before leaving home if your condition is non-life-threatening.
Patients are triaged by severity of condition, not arrival order. For faster care on minor issues, consider a walk-in clinic in Burnaby during daytime hours.
Take the Millennium Line SkyTrain to Gilmore or Patterson Station and use the free weekday hospital shuttle — this avoids parking costs and rush-hour traffic on Kincaid St.
If you need to wait outside for someone being treated, use the designated Cell Phone Waiting area on Ingleton Avenue near Kincaid St — it's a free 20-minute zone, but you must stay in your vehicle.
The ED has a Zone 5 psychiatric and mental health assessment service on-site — if you or someone with you is experiencing a mental health crisis, inform triage staff immediately so they can direct you appropriately.
What to Bring
BC Services Card or provincial health card
Government-issued photo ID
List of current medications, doses, and allergies
Extended health insurance information if applicable
Name and contact number of your family doctor or specialist
Phone charger or portable battery pack — waits can be lengthy
Comfort items such as a sweater, water bottle, and snacks
Any relevant medical records, imaging results, or referral letters
Frequently Asked Questions
What is the phone number for Burnaby Hospital?
Burnaby Hospital can be reached at 604-434-4211. For parking administration, call 604-930-5440 (Monday to Friday, 8:00 AM – 4:00 PM).
How many ER visits does Burnaby Hospital handle each year?
The Burnaby Hospital Emergency Department sees approximately 84,000 patient visits annually, making it one of the busiest community hospital EDs in British Columbia.
Does Burnaby Hospital have mental health services in the ER?
Yes. The Emergency Department includes Zone 5, a dedicated psychiatric assessment and support service for patients experiencing mental health or substance use crises. Let the triage nurse know at check-in if you need this support.
Is Burnaby Hospital expanding its Emergency Department?
Yes. A major $1.3 billion redevelopment is underway that will expand the ED from 47 to 62 treatment bays, add new trauma rooms, improve patient and family waiting areas, and include a specialized zone for mental health and substance use patients. Two new patient-care towers and a cancer treatment centre are also planned.
How do I get to Burnaby Hospital by transit?
Take the Millennium Line SkyTrain to either Gilmore Station or Patterson Station. A free hospital shuttle runs Monday to Friday (excluding statutory holidays) between 5:40 AM and 8:30 PM, connecting both stations to the hospital at designated stops.
Is Burnaby Hospital affiliated with a university?
Yes. Burnaby Hospital is a UBC-affiliated teaching hospital and serves as a training site for the UBC Family Practice Residency Program, the Pharmacy Practice Residency Program, and the UBC Department of Orthopaedics.