Residents in surrounding communities may also be served by other Quinte Health facilities, including Trenton Memorial Hospital and Prince Edward County Memorial Hospital, depending on location and the nature of the medical need.
Belleville General Hospital's Emergency Department at 265 Dundas St E operates 24 hours a day, 7 days a week, serving patients across Belleville, Hastings County, and the broader Quinte region. As the largest and most specialized of the four Quinte Health hospitals, BGH is the regional hub for intensive care, cancer care, stroke, and mental health services, making its ER the appropriate destination for serious and complex medical emergencies. Part of a network of 2,600 staff and physicians across Quinte Health, BGH provides a full range of emergency, trauma, and secondary care supported by on-site diagnostics, surgical services, and specialty clinics.
Services & Specialties
24/7 Emergency and Trauma CareIntensive Care Unit (ICU) — regional hubCancer Care — Dr. Douglas A. MacIntosh Cancer ClinicStroke Care — Integrated Stroke and Rehabilitation UnitDiagnostic Imaging (X-ray, CT, MRI, Ultrasound, Mammography)Laboratory and BloodworkInpatient SurgeryMaternity and PaediatricsInpatient and Outpatient Mental HealthCardiology and Cardiac CareMedical Day ClinicPost-Acute and Complex Continuing Care
Amenities
Aroma Café (Sills Wing S2, Main Entrance level)
ATM (Sills Wing S2, Main Entrance level)
Pharmacy (Quinte Wing Q2)
Auxiliary Tuck Shop (Quinte Wing Q3)
BGH Foundation Office (Sills Wing S2)
Pay-and-display parking at ER entrance
Accessible parking spaces at main and WCA entrances
Discounted HPass parking for frequent visitors
Parking & Transit
Pay-and-display surface parking is available directly outside the Emergency Department entrance. Additional visitor and patient parking is available in the gated Sills lot (enter from MacDonald Ave) and the gated WCA lot (enter from Dufferin St). Accessible parking spaces are located beside the Main Entrance and within both gated lots — note that accessible permit holders are still required to pay. Parking is in high demand, especially Monday through Thursday between 9 a.m. and 4 p.m.; arriving early is strongly advised. Frequent visitors can purchase discounted HPasses at the Patient Registration desk on Quinte 3: 5-day pass $22.50, 10-day pass $45, 30-day pass $110.
Belleville General Hospital is located on Dundas St E, a main arterial road served by Belleville Transit city bus routes. Belleville Transit runs seven days a week but does not operate on statutory holidays. All buses are fully accessible. A Mobility Bus door-to-door service is available for passengers with limited mobility — register and book by calling 613-962-1925 or emailing bellevilletransit@belleville.ca. Check the Belleville Transit route map or use the Transit app for current routes and real-time arrivals.
Best Times to Visit
🟢 Quieter times
Emergency departments are generally less busy in the early morning hours (before 9 a.m.) and on weekend evenings. If your situation is not life-threatening, arriving during off-peak hours may reduce your wait. For true emergencies, go immediately regardless of time.
🔴 Busier times
BGH's parking and facilities are notably busiest Monday through Thursday between 9 a.m. and 4 p.m. While you cannot delay a genuine emergency, non-urgent visits during weekday business hours will likely mean longer waits and more difficulty finding parking.
Tips Before You Go
After 9 p.m., the Emergency Department entrance is the only way into the hospital — plan accordingly if visiting a patient in the evening.
Parking fills up fast, especially Monday to Thursday from 9 a.m. to 4 p.m. Arrive early or arrange a drop-off to avoid delays.
Drop-off is permitted at the Sills Main Entrance, but vehicles cannot be left unattended — a driver must stay ready to move the car immediately.
The hospital campus is divided into named wings (Sills, Quinte, Hastings, WCA, Emergency), each with its own elevators. Knowing your destination wing before you arrive makes navigation much easier.
If you or a family member will need to visit frequently, purchase a discounted HPass parking pass at the Patient Registration desk on Quinte 3 to save on daily parking costs.
What to Bring
Government-issued photo ID (e.g., driver's licence or passport)
Provincial health card (Ontario OHIP card)
List of current medications, including dosages
Any relevant medical records, test results, or referral documents
List of known allergies
Emergency contact name and phone number
Payment or debit/credit card for parking fees
Snacks, water, and something to occupy your time — wait times can vary
Frequently Asked Questions
Is the Belleville General Hospital Emergency Department open 24/7?
Yes, the BGH Emergency Department is open 24 hours a day, 7 days a week, including weekends and holidays.
What entrance should I use when arriving at BGH after 9 p.m.?
After 9 p.m., the Emergency Department Entrance is the only open entrance to the hospital. All other entrances, including the Main Sills Entrance, are closed to visitors after that time.
Where can I park when visiting the Belleville General Hospital ER?
Pay-and-display parking is available directly outside the Emergency Department. Additional parking is in the gated Sills lot (from MacDonald Ave) and the gated WCA lot (from Dufferin St). Parking is in high demand on weekday mornings and afternoons, so arriving early is recommended.
Is Belleville General Hospital part of a larger health system?
Yes, BGH is part of Quinte Health, a family of four hospitals that also includes North Hastings Hospital, Prince Edward County Memorial Hospital, and Trenton Memorial Hospital. BGH is the largest and most specialized, serving as the regional hub for the ICU, cancer care, stroke, and mental health services.
What specialty services are available at Belleville General Hospital that may not be at other nearby hospitals?
BGH houses the regional Intensive Care Unit, the Dr. Douglas A. MacIntosh Cancer Clinic, an Integrated Stroke and Rehabilitation Unit, and inpatient and outpatient mental health services — services that make it the referral centre for the wider Quinte region.
Is there a pharmacy or café inside Belleville General Hospital?
Yes. A pharmacy is located on Quinte Wing Q2, and an Aroma Café is located on the Sills Wing S2 level near the Main Entrance. An Auxiliary Tuck Shop is also available on Quinte Wing Q3, and an ATM is located on the S2 Main Entrance level.
About ER Wait Times
Emergency departments use triage — patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Ontario health data using historical volumes, current patient counts, and staffing. Actual wait times may vary.
If you are experiencing a medical emergency, call 911 immediately.