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Brantford General Hospital's Emergency Department serves over 58,000 patients annually — including approximately 8,000 pediatric patients — from a catchment area of 120,000+ residents across Brantford, Brant County, Six Nations of the Grand River, and Mississaugas of the Credit First Nation. As the regional centre for emergency medicine, critical care, trauma, cardiac care, and mental health crisis response, this 299-bed acute care facility operates 24 hours a day, every day of the year. Patients requiring urgent or emergent care of any kind — from serious injury and cardiac events to mental health or addiction crises — should come to Brantford General's ED.
Services & Specialties
24/7 Emergency Medicine, Trauma Care, Cardiac Emergency Care, Pediatric Emergency Care (dedicated kid-friendly space), Mental Health and Addiction Crisis Care, Critical Care / ICU, CT Scanning, Obstetrics and Gynaecology, Surgical Services, Ambulatory Care, Brant Community Cancer Clinic, S.C. Johnson Dialysis Clinic, Complex Care, Diabetes Education Centre, Spiritual Care.
Amenities
Terrace Bistro (D-Wing) — breakfast and lunch
Tim Hortons full-menu eatery and kiosk
Indigenous Family Space (dedicated patient/visitor area)
3% seen by a provider within 60 min · wait trending rising
Tips Before You Go
Enter the Emergency Department via the dedicated Walk-in Entrance off Terrace Hill Street — it is open 24/7 and separate from the main wing entrances, which close at 9:00 p.m.
If you are not an emergency patient, use the D-Wing parking garage or Lot F off Elizabeth Street — Lots A, B, and C have restricted access and are reserved for physicians, staff, and specific patient groups.
If you need assistance getting to your vehicle or the bus stop after your visit, ask Security Services for a complimentary escort — this is especially helpful late at night.
Families with young children should know the ED has a dedicated, kid-friendly space designed to be more private and less intimidating for pediatric patients.
With over 58,000 visits per year, the ED can be busy — if your condition is not life-threatening, consider whether a walk-in clinic may be appropriate, as Brantford General's ED prioritizes the most urgent cases first.
What to Bring
Government-issued photo ID (e.g., driver's licence or passport)
Provincial health card (Ontario OHIP card)
List of current medications, dosages, and prescribing doctors
List of known allergies (medications, foods, environmental)
Any relevant medical records, recent test results, or specialist letters
Phone charger or portable battery pack for long waits
Comfort items if bringing a child (favourite toy, blanket, snack)
Payment method (cash or credit card) for parking pay stations
Frequently Asked Questions
Where is the Emergency Department entrance at Brantford General Hospital?
The Emergency Department Walk-in Entrance is located off Terrace Hill Street at 200 Terrace Hill Street, Brantford. It is open 24 hours a day, 7 days a week. After 9:00 p.m., this is also the only way to access the main hospital building.
Does Brantford General Hospital have a pediatric emergency area?
Yes. The Brantford General ED sees approximately 8,000 pediatric patients per year and has a dedicated space within the Emergency Department designed to be more private and kid-friendly, helping to reduce anxiety for younger patients.
Can I get treatment for a mental health or addiction crisis at Brantford General's ER?
Yes. Brantford General Hospital is the regional centre for Mental Health services in the area, and the Emergency Department is staffed and equipped to treat mental health and addiction crises around the clock, 24/7.
What populations does Brantford General Hospital's ER serve?
The Emergency Department serves a catchment area of over 120,000 residents, including people from the City of Brantford, County of Brant, Six Nations of the Grand River, and Mississaugas of the Credit First Nation.
Is there food available at Brantford General Hospital for visitors waiting in the ER?
Yes. The hospital has a Tim Hortons with a full-menu eatery and a kiosk, as well as the Terrace Bistro in the D-Wing offering breakfast and lunch. These options are available for patients' families and visitors.
What is the Brant Community Healthcare System (BCHS) and how does it relate to Brantford General?
Brantford General Hospital is one of two founding partners of the Brant Community Healthcare System (BCHS), established in 1999 when BGH and the Willett Hospital in Paris, Ontario merged into a single community-wide healthcare organization. BCHS operates both sites and coordinates regional specialty services.