Residents in surrounding Leeds and Grenville communities may also have access to other healthcare facilities and urgent care options in the broader eastern Ontario region.
Brockville General Hospital operates a 24/7 emergency department at its main Charles Street campus, serving residents of Brockville and the broader Leeds and Grenville region along the St. Lawrence River. The ED is staffed by physicians, registered nurses, respiratory therapists, and other health professionals equipped to assess and treat life-threatening injuries and serious illness. Backed by a fully consolidated acute care campus — including CT, MRI, diagnostic imaging, surgical services, and specialty clinics — BGH provides a comprehensive level of care for emergencies in eastern Ontario.
Services & Specialties
24/7 Emergency DepartmentCT scan and MRIDiagnostic imaging (ultrasound, echocardiogram, ECG, stress testing)Surgical services including hip and knee replacement and cataract surgeryCardiac rehabilitationCancer careMental health programsPalliative careRestorative and complex continuing careRehabilitation servicesSpecialty clinics (referral required)
Amenities
Hospital cafeteria open Monday–Friday, 8:30 a.m. to 2:30 p.m.
Vending machines at the ED entrance, central registration area, and cafeteria
Smoke-free facility — no smoking anywhere on hospital property
Parking & Transit
The Emergency Department entrance is located off Ormond Street on the ground floor of the Charles Street campus. A dedicated emergency parking lot is available directly at the ED entrance. Visitor parking is also accessible from Ormond Street, with a traffic circle for patient drop-off at the main entrance. Parking is free for the first 20 minutes. Pay stations inside the main and emergency entrances accept cash, credit, and debit; parking gate payment accepts Visa and Mastercard only. Permit parking is accessible from Charles Street and requires a valid permit displayed on the rear-view mirror. The facility is fully accessible.
Brockville General Hospital is served by both the Green Bus and Red Bus routes on Brockville Transit, connecting the hospital to downtown, St. Lawrence College, 1000 Islands Mall, and other key stops. An evening bus also serves the hospital Monday to Friday from 6:00 p.m. to 9:00 p.m. Transit operates Monday to Saturday; no Sunday or holiday service. Para Transit is available for residents with mobility or cognitive disabilities who cannot use conventional transit.
Best Times to Visit
🟢 Quieter times
For non-life-threatening conditions where timing is flexible, early morning hours on weekdays tend to be quieter. The ED is open 24/7 and always staffed to handle urgent cases at any hour.
🔴 Busier times
The Brockville General ED is generally busiest between 10:00 a.m. and 10:00 p.m., and experiences higher volumes from Saturday through Monday when family doctor offices are closed. If your situation is not an emergency, consider contacting your primary care provider first on weekdays.
Tips Before You Go
The ED entrance is off Ormond Street — not the main Charles Street entrance. Follow signs for Emergency when approaching from Ormond Street.
The ED is busiest between 10:00 a.m. and 10:00 p.m., and tends to see higher volumes on weekends when family physician offices are closed. If your condition allows flexibility, consider weekday early mornings.
Patients are seen based on medical urgency, not arrival order. Bring something to read or listen to in case of a wait, especially during peak hours.
Parking is free for the first 20 minutes — if your visit is brief (e.g., dropping someone off), you may not need to pay. Pay stations are inside both the main and emergency entrances.
Brockville Transit's Green and Red Bus routes both stop at the hospital, making it accessible without a car. Check the evening bus schedule if travelling after 6 p.m. on weekdays.
What to Bring
Valid Ontario health card (or applicable out-of-province/out-of-country medical insurance)
A complete list of all current medications, including dosages
Any non-prescription medications or herbal supplements you take regularly
Photo ID
Provincial drug benefit card or private insurance card if applicable
A support person or family member if possible — BGH encourages family involvement in care
Comfortable clothing appropriate for a potentially long wait
Snacks and water, as cafeteria hours may not align with your visit
Frequently Asked Questions
Where is the Emergency Department entrance at Brockville General Hospital?
The Emergency Department is on the ground floor of the Charles Street campus, with the entrance located off Ormond Street. A dedicated emergency parking lot is available right at the entrance.
Does Brockville General Hospital have 24-hour emergency care?
Yes. The Emergency Department at Brockville General Hospital is open 24 hours a day, 7 days a week, staffed by physicians, registered nurses, respiratory therapists, and other health professionals.
What imaging and diagnostic services are available at Brockville General's ER?
Brockville General has on-site CT scan, MRI, ultrasound, echocardiogram, ECG, and stress testing available to support emergency and acute care diagnosis.
How does Brockville General Hospital prioritize patients in the ED?
Patients are assessed and treated based on the severity of their condition, not on a first-come, first-served basis or by how they arrived. Those with the most serious or life-threatening needs are seen first.
Is there parking at Brockville General Hospital's Emergency Department?
Yes. A dedicated emergency parking lot is located at the ED entrance off Ormond Street. Parking is free for the first 20 minutes. Pay stations inside accept cash, credit, and debit. Gate payment at exit accepts Visa and Mastercard only.
Can I take public transit to Brockville General Hospital?
Yes. Both the Green Bus and Red Bus routes on Brockville Transit stop at the hospital, connecting it to downtown and other parts of the city. An evening bus also runs Monday to Friday from 6:00 p.m. to 9:00 p.m. Note that there is no service on Sundays or holidays. Para Transit is available for those with qualifying disabilities.
About ER Wait Times
Emergency departments use triage — patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Ontario health data using historical volumes, current patient counts, and staffing. Actual wait times may vary.
If you are experiencing a medical emergency, call 911 immediately.