Brockville General Hospital

Best Times to Visit

Quieter times: Early weekday mornings (before 10:00 a.m.) tend to be quieter at the Brockville General ED. If your condition is not immediately life-threatening, visiting Tuesday through Friday in the morning hours may result in shorter wait times.

Busier times: The Emergency Department is generally busiest between 10:00 a.m. and 10:00 p.m. daily, and experiences higher volumes from Saturday through Monday when walk-in clinics and family physician offices are closed. Expect longer wait times during these periods.

About Brockville General Hospital

Brockville General Hospital's Emergency Department, located at 75 Charles Street in Brockville, Ontario, provides around-the-clock emergency medical care to the City of Brockville and surrounding Leeds and Grenville communities — a service area of up to 125,000 people. The ED is staffed by physicians, registered nurses, respiratory therapists, and other health professionals equipped to assess and treat life-threatening injuries and severe illness. As a full-service community hospital, BGH also supports patients requiring specialized care including stroke, inpatient rehabilitation, mental health, and cancer services.

Services & Specialties

24/7 Emergency Department care, Physician and registered nurse assessment and treatment, Respiratory therapy services, Integrated stroke unit, Inpatient rehabilitation, Inpatient mental health and addiction programs, Complex medical management, Palliative care, Regional Systemic Treatment Program (cancer care), Ontario Breast Screening Program, Cardiac rehabilitation services, Sexual assault and domestic violence nursing care and counseling, Diagnostic imaging (state-of-the-art technology), Pediatric surgical program (eastern Ontario regional), Crisis mental health line (613-345-4600 / 1-866-281-2911).

Amenities

• Cafeteria open Monday–Friday 8:30 a.m. to 2:30 p.m.
• Eleanor's Café open Monday–Friday 7 a.m. to 3:30 p.m., Saturday–Sunday 10 a.m. to 2 p.m.
• In-hospital pharmacy
• Public washrooms
• Family rooms and quiet rooms
• Direct-line telephone to local taxi services in ER and registration waiting rooms
• Therapeutic gardens and terraces on every floor (Donald B. Green Tower)
• Smoke-free and low-scent campus

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care →

Pharmacists in Ontario can assess and prescribe for dozens of common conditions. See what they can treat →

Compare hospital wait times across Canada. View all wait times →

Tips Before You Go

• The active BGH Emergency Department is located at 75 Charles Street, Brockville — not at the former Garden Street address. Enter the ED from the Ormond Street entrance and park in the designated Emergency lot.
• The ED tends to be busiest between 10:00 a.m. and 10:00 p.m., and especially busy from Saturday through Monday when family physician offices are closed. If your condition is non-urgent, consider visiting early morning on a weekday.
• For mental health crises, the BGH Crisis Line (613-345-4600 or toll-free 1-866-281-2911) is staffed by trained mental health clinicians and available as an alternative or supplement to visiting the ER.
• Parking pay stations are located inside both the main entrance and the emergency entrance — collect your ticket at the gate and pay before returning to your vehicle. The first 20 minutes are always free.
• BGH is a smoke-free and low-scent facility. Smoking is not permitted anywhere on hospital property, and visitors are asked to avoid strong fragrances out of consideration for patients and staff.

What to Bring

• Government-issued photo ID (e.g., driver's licence or passport)
• Ontario Health Card (OHIP card)
• List of current medications, including dosages
• List of known allergies
• Any relevant medical records, test results, or referral letters
• Personal comfort items (phone charger, water bottle, light snack for companions)
• Payment method for parking (cash, credit, or debit)
• Any assistive devices you use (hearing aids, glasses, mobility aids)

Parking

The Emergency Department entrance is located off Ormond Street, with dedicated Emergency parking available in the adjacent lot. Visitors may also access the Charles Street site from Ormond Street for the general visitor parking lot. The first 20 minutes of parking are free; after that, pay stations inside the main entrance and inside the emergency entrance accept cash, credit, and debit. Credit card payment (Visa and Mastercard) is also accepted at the parking gates. Daily and monthly parking passes are available through the Business Office or by calling 613-345-5649 ext. 51542. A covered drop-off area is available at the main entrance on the main level of the Donald B. Green Tower.

Getting There

Brockville Transit serves Brockville General Hospital on both the Green Bus and Red Bus routes. The Green Bus route connects the hospital to Court House, St. Mary High School, Brockville Shopping Centre, 1000 Islands Mall, box stores, St. Lawrence College, and Memorial Centre, with stops at BGH on both directions of the loop. Transit operates Monday through Saturday; no service on Sundays or holidays. Para transit is available for passengers with disabilities who are unable to use conventional transit buses. A direct-line telephone to Brockville taxi services is also available in the Emergency and Central Registration waiting rooms.

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Ontario health data. Actual wait times may vary.

This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.

If you are experiencing a medical emergency, call 911 immediately.