Residents of eastern Ontario may also access emergency care at other regional hospitals in the Kingston and Ottawa corridors, depending on the nature and urgency of their medical need.
Brockville General Hospital's Emergency Department, located at 75 Charles Street in Brockville, Ontario, provides around-the-clock emergency medical care to the City of Brockville and surrounding Leeds and Grenville communities — a service area of up to 125,000 people. The ED is staffed by physicians, registered nurses, respiratory therapists, and other health professionals equipped to assess and treat life-threatening injuries and severe illness. As a full-service community hospital, BGH also supports patients requiring specialized care including stroke, inpatient rehabilitation, mental health, and cancer services.
Services & Specialties
24/7 Emergency Department carePhysician and registered nurse assessment and treatmentRespiratory therapy servicesIntegrated stroke unitInpatient rehabilitationInpatient mental health and addiction programsComplex medical managementPalliative careRegional Systemic Treatment Program (cancer care)Ontario Breast Screening ProgramCardiac rehabilitation servicesSexual assault and domestic violence nursing care and counselingDiagnostic imaging (state-of-the-art technology)Pediatric surgical program (eastern Ontario regional)Crisis mental health line (613-345-4600 / 1-866-281-2911)
Amenities
Cafeteria open Monday–Friday 8:30 a.m. to 2:30 p.m.
Eleanor's Café open Monday–Friday 7 a.m. to 3:30 p.m., Saturday–Sunday 10 a.m. to 2 p.m.
In-hospital pharmacy
Public washrooms
Family rooms and quiet rooms
Direct-line telephone to local taxi services in ER and registration waiting rooms
Therapeutic gardens and terraces on every floor (Donald B. Green Tower)
Smoke-free and low-scent campus
Parking & Transit
The Emergency Department entrance is located off Ormond Street, with dedicated Emergency parking available in the adjacent lot. Visitors may also access the Charles Street site from Ormond Street for the general visitor parking lot. The first 20 minutes of parking are free; after that, pay stations inside the main entrance and inside the emergency entrance accept cash, credit, and debit. Credit card payment (Visa and Mastercard) is also accepted at the parking gates. Daily and monthly parking passes are available through the Business Office or by calling 613-345-5649 ext. 51542. A covered drop-off area is available at the main entrance on the main level of the Donald B. Green Tower.
Brockville Transit serves Brockville General Hospital on both the Green Bus and Red Bus routes. The Green Bus route connects the hospital to Court House, St. Mary High School, Brockville Shopping Centre, 1000 Islands Mall, box stores, St. Lawrence College, and Memorial Centre, with stops at BGH on both directions of the loop. Transit operates Monday through Saturday; no service on Sundays or holidays. Para transit is available for passengers with disabilities who are unable to use conventional transit buses. A direct-line telephone to Brockville taxi services is also available in the Emergency and Central Registration waiting rooms.
Best Times to Visit
🟢 Quieter times
Early weekday mornings (before 10:00 a.m.) tend to be quieter at the Brockville General ED. If your condition is not immediately life-threatening, visiting Tuesday through Friday in the morning hours may result in shorter wait times.
🔴 Busier times
The Emergency Department is generally busiest between 10:00 a.m. and 10:00 p.m. daily, and experiences higher volumes from Saturday through Monday when walk-in clinics and family physician offices are closed. Expect longer wait times during these periods.
Tips Before You Go
The active BGH Emergency Department is located at 75 Charles Street, Brockville — not at the former Garden Street address. Enter the ED from the Ormond Street entrance and park in the designated Emergency lot.
The ED tends to be busiest between 10:00 a.m. and 10:00 p.m., and especially busy from Saturday through Monday when family physician offices are closed. If your condition is non-urgent, consider visiting early morning on a weekday.
For mental health crises, the BGH Crisis Line (613-345-4600 or toll-free 1-866-281-2911) is staffed by trained mental health clinicians and available as an alternative or supplement to visiting the ER.
Parking pay stations are located inside both the main entrance and the emergency entrance — collect your ticket at the gate and pay before returning to your vehicle. The first 20 minutes are always free.
BGH is a smoke-free and low-scent facility. Smoking is not permitted anywhere on hospital property, and visitors are asked to avoid strong fragrances out of consideration for patients and staff.
What to Bring
Government-issued photo ID (e.g., driver's licence or passport)
Ontario Health Card (OHIP card)
List of current medications, including dosages
List of known allergies
Any relevant medical records, test results, or referral letters
Personal comfort items (phone charger, water bottle, light snack for companions)
Payment method for parking (cash, credit, or debit)
Any assistive devices you use (hearing aids, glasses, mobility aids)
Frequently Asked Questions
Where is the Brockville General Hospital Emergency Department located?
The BGH Emergency Department is at 75 Charles Street, Brockville, ON. The ED entrance is located off Ormond Street, with dedicated emergency parking in the adjacent lot. Note that the former St. Vincent de Paul site at 42 Garden Street is no longer a hospital facility.
What are the Emergency Department hours at Brockville General Hospital?
The Emergency Department at Brockville General Hospital is open 24 hours a day, 7 days a week, including weekends and all statutory holidays.
Is there a mental health crisis service available at or through BGH?
Yes. BGH offers a Crisis Line staffed by skilled mental health clinicians for anyone experiencing increased emotional distress. You can reach it at 613-345-4600 or toll-free at 1-866-281-2911. The ED also has inpatient mental health and addiction programs available for those requiring a higher level of care.
Does Brockville General Hospital have a stroke program?
Yes. BGH operates an integrated stroke unit as part of the inpatient programs within the Donald B. Green Tower, providing specialized care for stroke patients in the Leeds and Grenville region.
How does parking work at the BGH Emergency Department?
Emergency parking is available off Ormond Street adjacent to the ED entrance. The first 20 minutes are free. Pay stations inside the emergency entrance accept cash, credit, and debit. You can also pay by Visa or Mastercard at the parking gates. Daily and monthly passes are available by calling 613-345-5649 ext. 51542.
Does Brockville General offer virtual urgent care as an alternative to the ER?
Brockville General Hospital does not currently offer a virtual urgent care service. For non-emergency mental health support, the BGH Crisis Line (613-345-4600) is available. For medical concerns that are not emergencies, contacting your family physician or a local walk-in clinic is recommended before visiting the ED.
About ER Wait Times
Emergency departments use triage — patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Ontario health data using historical volumes, current patient counts, and staffing. Actual wait times may vary.
If you are experiencing a medical emergency, call 911 immediately.