This is an urgent care centre, not an emergency department.
It treats urgent problems that are not life-threatening, and the wait is usually shorter for that reason rather than because it is faster at the same work. In a life-threatening emergency, call 911.
Trillium Health Partners – Queensway Health Centre, located at 150 Sherway Drive in Etobicoke, Toronto, operates an Urgent Care Centre for patients of all ages with non-life-threatening illnesses and injuries such as sprains, minor fractures, minor burns, and fevers. This site is not a full emergency department — patients experiencing serious or life-threatening emergencies should proceed to Mississauga Hospital or another full ED. As part of Canada's largest community-based, academically affiliated hospital network, Queensway Health Centre also provides a broad range of specialized services including cardiovascular surgery, neurosurgery, complex continuing care, and rehabilitation for residents of western Toronto and central-southern Mississauga.
Services & Specialties
Urgent Care Centre (non-life-threatening conditions, all ages), Cardiovascular surgery, Neurosurgery, Cardiac rehabilitation and wellness, Day surgery (Surgicentre), Seniors' mental health and psychiatry, Stroke and vascular services, Complex Continuing Care (McCall Centre – 120 beds), Palliative and end-of-life care, Activation and Slow Stream Rehabilitation (47 beds), Betty Wallace Women's Health Clinic (osteoporosis and breast disease screening), Kingsway Financial Spine Centre, Sexual assault and domestic violence program (THP regional).
Amenities
Tim Hortons in the cafeteria (Mon–Fri 6:45am–6:45pm; Sat–Sun 9:00am–4:30pm)
Vending machine room with seating area (main floor, near Board Room)
Gift shop operated by Trillium Health Centre Volunteers (gifts, cards, books, magazines)
Free indoor Wi-Fi for patients and visitors throughout most of the building
Safe Walk Program — Security Officers provide escorted walks 24/7 to vehicles or bus stops
Fully accessible building with wheelchair-accessible entrance and barrier-free washrooms
Queensway Health Centre has an Urgent Care Centre, not a full ER — it is best suited for non-life-threatening conditions like sprains, minor fractures, burns, and fevers. Call 911 or go to Mississauga Hospital for serious or life-threatening emergencies.
Use the entrance directly across from the parking garage on Sherway Drive for the fastest access to the Urgent Care Centre.
If you or a family member visit frequently, ask about the HPASS discounted parking card — it offers in-and-out privileges and is transferable among caregivers and family members.
Grab food or coffee at the Tim Hortons in the cafeteria before your wait; outside regular cafeteria hours, the vending room on the main floor is available around the clock.
Take advantage of the Safe Walk Program if you need an escort to your car or the bus stop — Security Officers are available 24/7 at no charge.
What to Bring
Government-issued photo ID (e.g., driver's licence or passport)
Ontario Health Card (OHIP card)
List of current medications, dosages, and allergies
Any relevant medical records, recent test results, or imaging
Insurance information if you do not have OHIP coverage
Phone charger or portable battery for potentially long waits
Snacks, water, and entertainment (book, headphones) for yourself and any accompanying children
Comfortable clothing, especially if you are seeking care for an injury or need an examination
Parking
Queensway Health Centre offers an eight-storey parking garage on Sherway Drive plus three surface lots (West, South, and East Lots), accommodating both short- and long-term parking. Pay-and-display meters are available on-site. Frequent visitors and patients can purchase an HPASS multi-day preloaded card (available in 5, 10, or 30-day increments) for discounted rates with in-and-out privileges within a 24-hour period — HPASS cards are transferable between patients, family members, and caregivers. Accessible parking with barrier-free building access is available. To reach the Urgent Care Centre, use the entrance across from the parking garage or the main hospital entrance.
Getting There
Queensway Health Centre is accessible via TTC Routes 15, 80, and 123, as well as MiWay Route 4. The site is located near the intersection of The West Mall and The Queensway. Wheel-Trans and TransHelp are available for specialized transit needs. Visit toronto.ca/ttc or the MiWay Trip Planner for schedules, or call MiWay Customer Service at 905-615-4636.
Frequently Asked Questions
Does Queensway Health Centre have a full emergency department?
No. Queensway Health Centre operates an Urgent Care Centre, not a full emergency department. It is designed for non-life-threatening conditions such as sprains, minor fractures, minor burns, and fevers for patients of all ages. If you are experiencing a serious or life-threatening emergency, please call 911 or go to Trillium Health Partners – Mississauga Hospital or another full ED.
What conditions can the Queensway Health Centre Urgent Care Centre treat?
The Urgent Care Centre at Queensway Health Centre can treat a wide range of non-emergency conditions for patients of all ages, including sprains, minor fractures and broken bones, minor burns, lacerations, fevers, and other illnesses and injuries that are not life-threatening.
Where is the Urgent Care Centre entrance at Queensway Health Centre?
To access the Urgent Care Centre, use the entrance directly across from the eight-storey parking garage on Sherway Drive, or enter through the main entrance of Queensway Health Centre at 150 Sherway Drive, Etobicoke.
Is parking available at Queensway Health Centre, and how much does it cost?
Yes. Queensway Health Centre has an eight-storey parking garage on Sherway Drive and three surface lots (West, South, and East). Pay-and-display meters are on-site. For frequent visitors and patients, the HPASS preloaded card offers discounted rates with in-and-out privileges for 5, 10, or 30-day periods and is transferable among family members and caregivers.
How do I get to Queensway Health Centre by public transit?
You can reach Queensway Health Centre via TTC Routes 15, 80, and 123, or MiWay Route 4. The site is near the intersection of The West Mall and The Queensway in Etobicoke. Wheel-Trans and TransHelp are also available for specialized transit needs. Check toronto.ca/ttc or the MiWay Trip Planner for current schedules.
Is there a planned expansion at Queensway Health Centre?
Yes. A major expansion is underway, funded in part by a $105 million donation from the Peter Gilgan Foundation in 2022. The planned nine-storey facility will be approximately 600,000 sq. ft. with space for over 350 beds, increasing capacity for complex continuing care and rehabilitation services. Upon completion, the site will be known as the Gilgan Family Queensway Health Centre.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Ontario health data. Actual wait times may vary.
This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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