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West Haldimand General Hospital's Emergency Department at 75 Parkview Rd in Hagersville, Ontario is open 24 hours a day, 365 days a year, serving walk-in and ambulance patients across Haldimand County, the Six Nations of the Grand River Reserve, and the Mississaugas of the Credit First Nation. As a 23-bed rural community hospital, WHGH provides primary emergency and acute care using the Canadian Triage and Acuity Scale (CTAS) to prioritize patients by severity of illness or injury. Supported by partnerships with Norfolk General Hospital and Hamilton Health Sciences, this fully accessible ED offers a broad range of diagnostic and specialist services for the more than 25,000 residents it serves.
Services & Specialties
24/7 Emergency Medicine, Canadian Triage and Acuity Scale (CTAS) triage, General Day Surgery, Cardiology consultations, Internal Medicine, Gastroenterology, Rheumatology, Radiology and diagnostic imaging, Ultrasound, Mammography (Cancer Care Ontario accredited), Echocardiography, Laboratory services (accredited with exemplary standing), LifeLabs on-site, Outpatient Diabetes Clinic, Physiotherapy (inpatient), Audiology clinic (independent, on-site), Inpatient pharmacy services, Indigenous Community Health Representative (24/7).
Amenities
Free Wi-Fi throughout the hospital
Cafeteria on the main floor (open 7:00 a.m.–1:30 p.m.; hot meals Monday–Friday 12:00–1:30 p.m.)
TVs in waiting rooms
Inpatient pharmacy services
Indigenous Community Health Representative available 24 hours
Aboriginal smudging ceremony available upon request for Indigenous patients
Chaplaincy services available (request through your nurse)
WHGH's ED does not take appointments — simply walk in or arrive by ambulance. Sicker patients are always seen first using the CTAS triage system, so expect variable wait times based on overall department volume.
If you need a token for parking, machines are available directly inside the Emergency Centre entrance so you don't need to go to the main lobby first.
Indigenous patients can request a Community Health Representative at any time, day or night, and the hospital supports cultural practices including smudging ceremonies — inform staff of any cultural or spiritual needs upon arrival.
For complex or serious conditions, WHGH has active transfer partnerships with Norfolk General Hospital and Hamilton Health Sciences, so you will be escalated to a higher-level facility if needed.
The cafeteria is open to the public from 7:00 a.m. to 1:30 p.m. on the main floor — useful if you or a family member is in for an extended visit during morning or midday hours.
What to Bring
Ontario health card (OHIP card)
Government-issued photo ID
List of current medications, dosages, and allergies
Any relevant medical records, recent test results, or specialist letters
Private insurance or supplemental benefit cards if applicable
Phone charger or portable battery pack for longer waits
Comfortable clothing and a warm layer (waiting areas can be cool)
Snacks and water for accompanying family members, especially outside cafeteria hours
Frequently Asked Questions
Is West Haldimand General Hospital's Emergency Department open overnight?
Yes. The Emergency Department at 75 Parkview Rd in Hagersville is open 24 hours a day, 7 days a week, 365 days a year, including all holidays. No appointment is required.
Does WHGH have specialist services available, or will I be transferred for complex care?
WHGH offers outpatient specialist consultations in cardiology, gastroenterology, rheumatology, and internal medicine, along with on-site diagnostics including radiology, ultrasound, echocardiography, and laboratory services. For cases requiring a higher level of care, the hospital has established transfer partnerships with Norfolk General Hospital and Hamilton Health Sciences.
Is the WHGH Emergency Department accessible for patients with mobility needs?
Yes. The Emergency Department and the broader hospital facility are noted as fully accessible for patients arriving by all means of transport, including those with mobility challenges.
Are there services available for Indigenous patients at WHGH?
Yes. West Haldimand General Hospital has a Community Health Representative (CHR) available 24 hours a day specifically to support Indigenous patients. The hospital also has a policy permitting Aboriginal smudging ceremonies, and staff are encouraged to accommodate cultural and spiritual needs — simply inform your nurse upon arrival.
Is parking free at West Haldimand General Hospital?
No, parking is paid. The daily rate is $4.80, payable by token. Token machines are conveniently located in the Emergency Centre, the front lobby, and the Health Centre. All parking revenue is directed back to patient care and hospital operations.
Does West Haldimand General Hospital have a pharmacy I can use after my ER visit?
WHGH has an on-site pharmacy team that serves inpatients during their hospital stay. There is no confirmed public retail pharmacy on-site. Patients discharged with prescriptions should plan to fill them at a community pharmacy in Hagersville or the surrounding area.