Centre de Santé Sainte-Famille

Best Times to Visit

About CENTRE DE SANTÉ SAINTE-FAMILLE

Centre de Santé Sainte-Famille is the primary emergency and acute care hospital serving Ville-Marie and the surrounding Témiscamingue region of northwestern Quebec, located approximately 650 km from Montreal. As a 24/7 facility within the CISSS de l'Abitibi-Témiscamingue network, it provides emergency care, intensive care, obstetrics, and a broad range of community health services to a large, remote geographic area. Patients requiring highly specialized care such as advanced cardiac, trauma, or neurology services may be transferred to a larger regional centre such as Rouyn-Noranda.

Services & Specialties

24/7 Emergency Department, Intensive Care Unit (ICU), Obstetrics and maternity care, Prenatal and postnatal care, Minor surgery, Oncology services (family physician-led), Long-term care, Inpatient ward, Sexual assault designated care centre (adults and children, 24/7), Emergency and oral contraception, Screening services, Addiction rehabilitation centre (Centre de réadaptation en dépendance), Groupe de médecine de famille (GMF), Aid to victims of criminal acts, Needle exchange program (free distribution and used needle recovery), Health card authentication, On-call physician services.

Amenities

• Wheelchair accessible entrance and facilities
• Elevator access
• Stairwell access
• Services available in French and English
• Addiction rehabilitation centre on site (2nd floor)

Other Care Options

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Tips Before You Go

• As the only hospital serving a large remote region, the ER can be the sole option for acute care — arrive as early as possible for non-life-threatening concerns to reduce your wait.
• Services are offered in both French and English, so do not hesitate to request care in your preferred language.
• If you or someone you know is a victim of sexual assault, this facility operates a designated 24/7 centre for specialized services for both adults and children — no need to travel to a larger city.
• Patients with complex or specialized medical needs (advanced cardiac, neurology, major trauma) may be transferred to Rouyn-Noranda; bring a list of your medications and medical history to facilitate any transfer.

What to Bring

• Quebec Health Insurance Card (RAMQ card)
• Government-issued photo ID
• List of current medications, dosages, and allergies
• Provincial or private insurance information
• Any relevant medical records or previous test results
• Personal comfort items (phone charger, snacks, warm layer) in case of a longer wait
• Emergency contact information for a family member or friend
• Payment method for any applicable fees or prescriptions

Parking

Free on-site parking is available at Centre de Santé Sainte-Famille.

Getting There

No public transit routes are documented serving this facility. Given Ville-Marie's rural location, personal or private vehicle transportation is the primary means of access.

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are ERstat’s estimates, built from what hospitals publish, or from our model where a hospital publishes no wait. They are not the hospital’s own figures. Actual waits may vary.

We check our accuracy every night against what hospitals later post. Forecasting two hours ahead, our estimate is typically off by 32 minutes. See the accuracy scorecard, or how we work the number out.

If you are experiencing a medical emergency, call 911 immediately.