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Centre de Santé Sainte-Famille is the primary emergency and acute care hospital serving Ville-Marie and the surrounding Témiscamingue region of northwestern Quebec, located approximately 650 km from Montreal. As a 24/7 facility within the CISSS de l'Abitibi-Témiscamingue network, it provides emergency care, intensive care, obstetrics, and a broad range of community health services to a large, remote geographic area. Patients requiring highly specialized care such as advanced cardiac, trauma, or neurology services may be transferred to a larger regional centre such as Rouyn-Noranda.
Services & Specialties
24/7 Emergency Department, Intensive Care Unit (ICU), Obstetrics and maternity care, Prenatal and postnatal care, Minor surgery, Oncology services (family physician-led), Long-term care, Inpatient ward, Sexual assault designated care centre (adults and children, 24/7), Emergency and oral contraception, Screening services, Addiction rehabilitation centre (Centre de réadaptation en dépendance), Groupe de médecine de famille (GMF), Aid to victims of criminal acts, Needle exchange program (free distribution and used needle recovery), Health card authentication, On-call physician services.
Amenities
Wheelchair accessible entrance and facilities
Elevator access
Stairwell access
Services available in French and English
Addiction rehabilitation centre on site (2nd floor)
Call 819-629-2420 ahead of your visit if you have questions about specific services or to confirm availability of amenities.
As the only hospital serving a large remote region, the ER can be the sole option for acute care — arrive as early as possible for non-life-threatening concerns to reduce your wait.
Services are offered in both French and English, so do not hesitate to request care in your preferred language.
If you or someone you know is a victim of sexual assault, this facility operates a designated 24/7 centre for specialized services for both adults and children — no need to travel to a larger city.
Patients with complex or specialized medical needs (advanced cardiac, neurology, major trauma) may be transferred to Rouyn-Noranda; bring a list of your medications and medical history to facilitate any transfer.
What to Bring
Quebec Health Insurance Card (RAMQ card)
Government-issued photo ID
List of current medications, dosages, and allergies
Provincial or private insurance information
Any relevant medical records or previous test results
Personal comfort items (phone charger, snacks, warm layer) in case of a longer wait
Emergency contact information for a family member or friend
Payment method for any applicable fees or prescriptions
Frequently Asked Questions
Does Centre de Santé Sainte-Famille have a 24/7 emergency department?
Yes. The emergency department at Centre de Santé Sainte-Famille in Ville-Marie is open 24 hours a day, 7 days a week, every day of the year, including holidays.
What is the phone number for Centre de Santé Sainte-Famille?
You can reach Centre de Santé Sainte-Famille at 819-629-2420 or 819-622-2773. Call ahead to confirm specific services or amenities before your visit.
Does this hospital offer services in English?
Yes. Centre de Santé Sainte-Famille provides services in both French and English, making it accessible to both francophone and anglophone residents of the Témiscamingue region.
Is Centre de Santé Sainte-Famille equipped to handle sexual assault cases?
Yes. The facility operates a designated centre for specialized services for victims of sexual assault, available to both adults and children, 24 hours a day, 7 days a week, within a 5-day window of an assault.
Is parking free at Centre de Santé Sainte-Famille?
Yes, on-site parking at Centre de Santé Sainte-Famille is free of charge. The facility is also wheelchair accessible with elevator access available.
What happens if I need specialized care that is not available at this hospital?
As a community hospital in a remote region, Centre de Santé Sainte-Famille handles a wide range of emergency and acute care needs. Patients requiring highly specialized services such as advanced cardiac care, neurosurgery, or major trauma may be stabilized and transferred to a larger regional centre such as the hospital in Rouyn-Noranda.