CENTRE DE SANTÉ SAINTE-FAMILLE

Location & Access

22 Rue Notre Dame Nord, Ville-Marie, QC J9V 1W8

Free on-site parking is available at Centre de Santé Sainte-Famille. Wheelchair-accessible parking is expected to be available on site; contact the facility at 819-629-2420 to confirm accessible stall locations.

No public transit routes are documented serving this facility. Given Ville-Marie's rural location, personal or private vehicle transportation is the primary means of access.

About CENTRE DE SANTÉ SAINTE-FAMILLE

Centre de Santé Sainte-Famille is the primary emergency and acute care hospital serving Ville-Marie and the surrounding Témiscamingue region of northwestern Quebec, located approximately 650 km from Montreal. As a 24/7 facility within the CISSS de l'Abitibi-Témiscamingue network, it provides emergency care, intensive care, obstetrics, and a broad range of community health services to a large, remote geographic area. Patients requiring highly specialized care such as advanced cardiac, trauma, or neurology services may be transferred to a larger regional centre such as Rouyn-Noranda.

Services & Specialties

24/7 Emergency Department, Intensive Care Unit (ICU), Obstetrics and maternity care, Prenatal and postnatal care, Minor surgery, Oncology services (family physician-led), Long-term care, Inpatient ward, Sexual assault designated care centre (adults and children, 24/7), Emergency and oral contraception, Screening services, Addiction rehabilitation centre (Centre de réadaptation en dépendance), Groupe de médecine de famille (GMF), Aid to victims of criminal acts, Needle exchange program (free distribution and used needle recovery), Health card authentication, On-call physician services.

Amenities

• Wheelchair accessible entrance and facilities
• Elevator access
• Stairwell access
• Services available in French and English
• Addiction rehabilitation centre on site (2nd floor)

Best Times to Visit

Quieter times: No historical wait time data is currently available for this emergency department. Generally, mid-morning on weekdays (Tuesday through Thursday) tends to be less busy at rural community hospitals. For life-threatening emergencies, go immediately regardless of time.

Busier times: No historical wait time data is available to identify peak periods. Like most emergency departments, evenings, weekends, and holidays may see higher volumes. If your condition is not urgent, consider calling your family physician or the GMF at the same facility to book an appointment instead.

Tips Before You Go

• Call 819-629-2420 ahead of your visit if you have questions about specific services or to confirm availability of amenities.
• As the only hospital serving a large remote region, the ER can be the sole option for acute care — arrive as early as possible for non-life-threatening concerns to reduce your wait.
• Services are offered in both French and English, so do not hesitate to request care in your preferred language.
• If you or someone you know is a victim of sexual assault, this facility operates a designated 24/7 centre for specialized services for both adults and children — no need to travel to a larger city.
• Patients with complex or specialized medical needs (advanced cardiac, neurology, major trauma) may be transferred to Rouyn-Noranda; bring a list of your medications and medical history to facilitate any transfer.

What to Bring

• Quebec Health Insurance Card (RAMQ card)
• Government-issued photo ID
• List of current medications, dosages, and allergies
• Provincial or private insurance information
• Any relevant medical records or previous test results
• Personal comfort items (phone charger, snacks, warm layer) in case of a longer wait
• Emergency contact information for a family member or friend
• Payment method for any applicable fees or prescriptions

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.