Mills Memorial Hospital

4720 Haugland Ave, Terrace, BC (250) 635-2211

ER currently suspended

This emergency department is not currently in operation. Please use a nearby alternative.

Source: BC Government·high confidence·verified 1mo ago
ER closed. See a doctor online instead? For non-emergencies, often under an hour, covered by MSP. Cold, UTI, rash, prescriptions and more. See a doctor online

In an emergency, call 911. Independent service, not affiliated with this hospital. Free nurse advice: 811.

Non-emergency options

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Best Times to Visit

Quieter times: No historical wait time data is available for this facility. As a general guideline, mid-morning on weekdays (Tuesday through Thursday) tends to be less busy at most regional emergency departments. For non-life-threatening concerns, consider whether a walk-in clinic in Terrace may be appropriate before attending the ER.

Busier times: No historical wait time data is available for this facility. Emergency departments across Canada typically see higher volumes on weekday evenings, weekends, and Monday mornings. Holidays and severe weather events in northwestern BC can also increase patient volumes at this regional hub.

Nearby Alternatives

Kitimat Hospital & Health Centre

Kitimat · 51 km away

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Bulkley Valley District Hospital

Smithers · 97 km away

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About Mills Memorial Hospital

Ksyen Regional Hospital — formerly Mills Memorial Hospital — is a modern 78-bed regional medical facility located at 4720 Haugland Ave in Terrace, BC, serving as the primary healthcare hub for northwestern British Columbia. The hospital operates a 24/7 emergency department and is working toward Level 3 trauma centre designation, offering two trauma bays, pediatric care, four operating rooms, and advanced diagnostic imaging including MRI, CT, and SPECT-CT. It is the region's highest-acuity facility, serving not only Terrace and surrounding communities but also Haida Gwaii, the Nass Valley, Dease Lake, and Stuart Lake.

Services & Specialties

24/7 emergency department, Level 3 trauma centre (designation in progress) with two trauma bays, Six stretcher bays and dedicated pediatric care space, Four operating rooms including orthopedic surgery, Tier 3 neonatal intensive care unit (NICU) and special care nursery, Inpatient adult psychiatric care (20 dedicated beds), Mental health and addiction services, Renal care, Pathology and laboratory services, Radiology and advanced diagnostic imaging, MRI (regional service for all of Northwest BC), CT scanner, SPECT-CT imaging, Pharmacy services, Antenatal and postnatal care including high-risk pregnancy support, UBC Northern Medical Program satellite education site.

Amenities

Other Care Options

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Tips Before You Go

What to Bring

Frequently Asked Questions

Is Mills Memorial Hospital still open, or has it been replaced?
The original Mills Memorial Hospital, which served Terrace since 1961, has been replaced by a brand-new facility called Ksyen Regional Hospital, which opened on November 24, 2024. The new hospital is located at the same address — 4720 Haugland Ave — and continues to provide 24/7 emergency care, now in a modern building more than double the size of the former facility.
What does 'Ksyen' mean and why was the hospital renamed?
Ksyen (pronounced approximately 'K-syen') is the Sm'algya̱x word for the Skeena River, meaning 'River of the Mist.' The hospital was gifted this Tsimshian name in recognition of the Indigenous territory on which it stands. Northern Health collaborated with local and regional First Nations through an Indigenous advisory working group to ensure the new facility is culturally safe and welcoming.
What trauma level is Ksyen Regional Hospital's emergency department?
Ksyen Regional Hospital is actively working toward designation as a Level 3 trauma centre, which would be an upgrade from the former Level 4 designation held by Mills Memorial Hospital. A Level 3 designation means the facility can provide immediate assessment, resuscitation, surgery, and intensive care, allowing more patients in northwestern BC to receive high-acuity trauma care locally without transport to a larger centre.
Does Ksyen Regional Hospital offer MRI and advanced imaging?
Yes. The new hospital is equipped with a state-of-the-art CT scanner, a new MRI, and a SPECT-CT machine — all representing the latest imaging technology. The MRI and SPECT-CT are regional services provided for all of northwestern BC, meaning patients no longer need to travel to a larger centre in Prince George or Vancouver for these scans.
Does the hospital serve communities outside of Terrace?
Yes. Ksyen Regional Hospital is the primary healthcare hub for a vast region of northwestern British Columbia, serving communities including Thornhill, the Nass Valley, Haida Gwaii, Stuart Lake, and Dease Lake, in addition to Terrace. It also provides acute mental health services to the entire Northwest Health Service Delivery Area.
Is there mental health support available at Ksyen Regional Hospital?
Yes. The hospital has 20 inpatient beds dedicated to adult psychiatric care, and mental health services are listed among the hospital's core specialties. Additionally, the Seven Sisters — a separate 25-bed, 10,000-square-foot mental health facility — is located on the same grounds and offers long-term rehabilitation and recovery programs for adults living with serious and persistent mental illness.

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About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on British Columbia health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.

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