Quieter times: No historical wait time data is available for this facility. As a general guideline, mid-morning on weekdays (Tuesday through Thursday) tends to be less busy at most regional emergency departments. For non-life-threatening concerns, consider whether a walk-in clinic in Terrace may be appropriate before attending the ER.
Busier times: No historical wait time data is available for this facility. Emergency departments across Canada typically see higher volumes on weekday evenings, weekends, and Monday mornings. Holidays and severe weather events in northwestern BC can also increase patient volumes at this regional hub.
Ksyen Regional Hospital — formerly Mills Memorial Hospital — is a modern 78-bed regional medical facility located at 4720 Haugland Ave in Terrace, BC, serving as the primary healthcare hub for northwestern British Columbia. The hospital operates a 24/7 emergency department and is working toward Level 3 trauma centre designation, offering two trauma bays, pediatric care, four operating rooms, and advanced diagnostic imaging including MRI, CT, and SPECT-CT. It is the region's highest-acuity facility, serving not only Terrace and surrounding communities but also Haida Gwaii, the Nass Valley, Dease Lake, and Stuart Lake.
Services & Specialties
24/7 emergency department, Level 3 trauma centre (designation in progress) with two trauma bays, Six stretcher bays and dedicated pediatric care space, Four operating rooms including orthopedic surgery, Tier 3 neonatal intensive care unit (NICU) and special care nursery, Inpatient adult psychiatric care (20 dedicated beds), Mental health and addiction services, Renal care, Pathology and laboratory services, Radiology and advanced diagnostic imaging, MRI (regional service for all of Northwest BC), CT scanner, SPECT-CT imaging, Pharmacy services, Antenatal and postnatal care including high-risk pregnancy support, UBC Northern Medical Program satellite education site.
Amenities
On-site pharmacy
Spiritual space with kitchenette, outdoor access, and spiritual garden
All-private patient rooms
Wider hallways for improved accessibility and comfort
Memory wall celebrating the history of healthcare in the region
Seven Sisters mental health facility on-site (25-bed long-term rehabilitation)
Cafeteria, ATM, and Wi-Fi availability — contact hospital to confirm details
Ksyen Regional Hospital is the highest-acuity facility in northwestern BC — if you require advanced imaging like MRI or SPECT-CT, this is the only facility in the region offering these services without traveling south.
The hospital serves a very large geographic catchment area including remote communities. If you are traveling from Haida Gwaii, the Nass Valley, or Dease Lake, call ahead at 250-635-2211 to ensure you are directed to the right care pathway.
For mental health crises, the Seven Sisters facility is located on the same grounds and offers specialized long-term rehabilitation and recovery programs for adults — ask staff about appropriate referral.
The new facility opened in late 2024 and is significantly larger than the former Mills Memorial Hospital. Allow extra time to familiarize yourself with the layout, and don't hesitate to ask staff for directions.
Parking is actively being expanded on-site. Confirm current parking arrangements before your visit by calling 250-635-2211, especially if arriving with a patient who has mobility needs.
What to Bring
Government-issued photo ID (driver's licence, passport)
BC Services Card or provincial health card
List of all current medications including dosages
List of known allergies and previous serious medical conditions
Contact information for your family doctor or specialist
Phone charger or portable battery pack for a potentially long wait
Warm clothing or a blanket — emergency waiting areas can be cool
Snacks and water for accompanying family members, as cafeteria availability may vary
Parking
On-site parking is being expanded following demolition of the former hospital building in early 2025. Patients should contact the hospital directly at 250-635-2211 to confirm current parking availability and any associated costs during this transition period.
Getting There
No specific public transit routes to Ksyen Regional Hospital were confirmed at time of publication. The City of Terrace is served by BC Transit; check bctransit.com or contact the hospital at 250-635-2211 for current transit access options.
Frequently Asked Questions
Is Mills Memorial Hospital still open, or has it been replaced?
The original Mills Memorial Hospital, which served Terrace since 1961, has been replaced by a brand-new facility called Ksyen Regional Hospital, which opened on November 24, 2024. The new hospital is located at the same address — 4720 Haugland Ave — and continues to provide 24/7 emergency care, now in a modern building more than double the size of the former facility.
What does 'Ksyen' mean and why was the hospital renamed?
Ksyen (pronounced approximately 'K-syen') is the Sm'algya̱x word for the Skeena River, meaning 'River of the Mist.' The hospital was gifted this Tsimshian name in recognition of the Indigenous territory on which it stands. Northern Health collaborated with local and regional First Nations through an Indigenous advisory working group to ensure the new facility is culturally safe and welcoming.
What trauma level is Ksyen Regional Hospital's emergency department?
Ksyen Regional Hospital is actively working toward designation as a Level 3 trauma centre, which would be an upgrade from the former Level 4 designation held by Mills Memorial Hospital. A Level 3 designation means the facility can provide immediate assessment, resuscitation, surgery, and intensive care, allowing more patients in northwestern BC to receive high-acuity trauma care locally without transport to a larger centre.
Does Ksyen Regional Hospital offer MRI and advanced imaging?
Yes. The new hospital is equipped with a state-of-the-art CT scanner, a new MRI, and a SPECT-CT machine — all representing the latest imaging technology. The MRI and SPECT-CT are regional services provided for all of northwestern BC, meaning patients no longer need to travel to a larger centre in Prince George or Vancouver for these scans.
Does the hospital serve communities outside of Terrace?
Yes. Ksyen Regional Hospital is the primary healthcare hub for a vast region of northwestern British Columbia, serving communities including Thornhill, the Nass Valley, Haida Gwaii, Stuart Lake, and Dease Lake, in addition to Terrace. It also provides acute mental health services to the entire Northwest Health Service Delivery Area.
Is there mental health support available at Ksyen Regional Hospital?
Yes. The hospital has 20 inpatient beds dedicated to adult psychiatric care, and mental health services are listed among the hospital's core specialties. Additionally, the Seven Sisters — a separate 25-bed, 10,000-square-foot mental health facility — is located on the same grounds and offers long-term rehabilitation and recovery programs for adults living with serious and persistent mental illness.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on British Columbia health data. Actual wait times may vary.
This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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