Residents in the broader South Okanagan and Similkameen regions may also have access to smaller urgent care or community health facilities; contact Interior Health at interiorhealth.ca for the nearest appropriate care option.
Penticton Regional Hospital (PRH) is a 140-bed regional facility located at 550 Carmi Ave in Penticton, BC, operated by Interior Health and affiliated with UBC Faculty of Medicine. The emergency department provides 24-hour emergency and trauma services, serving as the regional hub for core medical and surgical specialty services across the Okanagan health service area, including Penticton and Summerland. Patients with serious injuries, acute illness, or trauma should come directly to PRH's dedicated Emergency Entrance on Carmi Ave, where critical cases are prioritized for immediate care.
Services & Specialties
24-hour Emergency and Trauma ServicesAcute Inpatient Medical and Surgical CareInpatient PsychiatryCardiology (Outpatient ECG and Holter Monitor)Radiology (X-ray)Ultrasound/SonographyPulmonary DiagnosticsRespiratory TherapyPharmacy ServicesPhysiotherapyUrology and Urology SurgerySpeech-Language PathologyWound CareSexual Assault Forensic Examination (SAFE) ProgramSurgical Daycare and Operating RoomsPost Anaesthetic CarePostpartum CareSafe Babies ProgramSubstance Use Connections TeamsTelehealthSpiritual Health ServicesUrodynamic TestingVasectomy
Amenities
On-site Pharmacy
Food and Beverage Services (cafeteria on site — contact hospital for current hours)
Spiritual Health Services
UBC Faculty of Medicine and IH Melville Library (Level 3, David E. Kampe Tower)
Patient Registration — David E. Kampe Tower, Level 1 (Mon–Fri, 6:30 a.m.–4:30 p.m.)
Wheelchair Accessible Facility
Cross-Cultural Services
Outpatient and Diagnostic Services (David E. Kampe Tower)
28 Private Inpatient Rooms
Parking & Transit
Penticton Regional Hospital has a multi-level parkade operated by Impark (Lot #306) at 550 Carmi Ave, with visitor parking on Levels P1–P2. A Fee Exempt Patient Parking Program is available, and long-term patient/visitor rates can be arranged by contacting Parking Services at 1-855-491-6498. Emergency parking may be subject to a maximum time limit. The facility is fully wheelchair accessible.
Penticton Regional Hospital is served by multiple BC Transit routes (including Routes 1, 2, 3, 4, 5, 15, 16, 30, 40, 50, and 70), with nearby stops at Gov't & Carmi (Penticton Hosp.) and Carmi & Balfour (Penticton Hosp.). Route 70 connects Penticton to Kelowna. HandyDART provides accessible door-to-door service for passengers with disabilities, with pickup and drop-off at accessible entrances. BC Transit's Health Connections service also offers accessible transportation for non-emergency medical appointments.
Best Times to Visit
🟢 Quieter times
No historical wait time data is currently available for this emergency department. In general, mid-morning on weekdays (Tuesday through Thursday) tends to see lower ER volumes. If your condition is not life-threatening, consider visiting during these windows when possible.
🔴 Busier times
No historical wait time data is currently available for this emergency department. As a general pattern for Canadian ERs, Monday mornings, Friday evenings, and weekends tend to be busiest. Evening hours (6–10 p.m.) across all days can also see elevated volumes as walk-in clinics close.
Tips Before You Go
Use the dedicated Emergency Entrance on Carmi Ave — do not enter through the main David E. Kampe Tower entrance on Government St., which is for outpatient and diagnostic services only.
Visitor parking is available on Levels P1 and P2 of the Impark parkade (Lot #306). Ask about the Fee Exempt Patient Parking Program if you have an extended stay.
For non-emergency medical transportation to PRH, BC Transit's Health Connections service and HandyDART offer accessible options — plan ahead as booking may be required.
PRH serves as the regional specialty hub for the Okanagan, so patients from Summerland and surrounding communities can expect full emergency and specialty support here.
If you are arriving for outpatient or diagnostic appointments rather than emergency care, register at Patient Registration in the David E. Kampe Tower, Level 1, open Monday to Friday from 6:30 a.m. to 4:30 p.m.
What to Bring
Valid government-issued photo ID (e.g., BC Services Card or driver's licence)
BC CareCard or provincial health insurance card
List of all current medications, including dosages
Any relevant medical records, test results, or imaging from previous visits
Name and contact information of your family doctor or specialist
Emergency contact's name and phone number
Comfort items for potential wait times (phone charger, water bottle, snack)
Payment method for any applicable parking fees
Frequently Asked Questions
Where is the Emergency entrance at Penticton Regional Hospital?
The Emergency Department entrance is located on Carmi Ave at 550 Carmi Ave, Penticton, BC. Do not use the main hospital entrance on Government St. — that entrance leads to the David E. Kampe Tower for outpatient and diagnostic services.
Is Penticton Regional Hospital a trauma and specialty centre?
Yes. PRH is the regional hub for core medical and surgical specialty services for the Okanagan health service area. It provides 24-hour emergency and trauma services, along with a broad range of specialties including surgery, urology, psychiatry, cardiology, and more.
Is there parking available at the Penticton Regional Hospital ER?
Yes. The hospital has a multi-level parkade (Impark Lot #306) with visitor parking on Levels P1 and P2. A Fee Exempt Patient Parking Program is available, and long-term rates can be arranged by calling 1-855-491-6498. Emergency parking may have a maximum time limit.
Does Penticton Regional Hospital offer mental health or psychiatric emergency care?
Yes. PRH has an Acute Inpatient Psychiatry unit and a dedicated Inpatient Psychiatry building on the hospital campus. Mental health emergencies can be assessed through the Emergency Department, and Substance Use Connections Teams are also available on site.
How can I get to Penticton Regional Hospital by public transit?
Multiple BC Transit routes serve the hospital, with stops at Gov't & Carmi (Penticton Hosp.) and Carmi & Balfour (Penticton Hosp.). Route 70 connects Penticton with Kelowna. HandyDART door-to-door accessible service is also available for those who cannot use fixed-route transit.
What phone number should I call for Penticton Regional Hospital?
You can reach Penticton Regional Hospital at 250-492-4000. For the most up-to-date information on services, hours, and programs, you can also visit interiorhealth.ca or contact the hospital directly.
About ER Wait Times
Emergency departments use triage — patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on British Columbia health data using historical volumes, current patient counts, and staffing. Actual wait times may vary.
If you are experiencing a medical emergency, call 911 immediately.