Nanaimo Regional General Hospital

Best Times to Visit

About Nanaimo Regional General Hospital

Nanaimo Regional General Hospital (NRGH) is Vancouver Island's busiest emergency department, serving Nanaimo and surrounding communities including Parksville, Ladysmith, Gabriola Island, and Port Alberni as the designated regional referral hospital for all communities north of Victoria. With 345 acute care beds, a dedicated Psychiatric Emergency space, a Trauma Inpatient Unit, and a state-of-the-art ICU, NRGH provides a full spectrum of emergency and critical care around the clock. This is a high-volume regional hub — patients with non-urgent concerns are encouraged to consider the Central Nanaimo Urgent and Primary Care Centre to reduce wait times.

Services & Specialties

24/7 Emergency Department, Trauma Inpatient Unit, Intensive Care Unit (ICU), High Acuity Unit (HAU), Dedicated Psychiatric Emergency space, Psychiatric crisis and emergency services, Forensic nursing (sexual and relationship violence, 24/7, no referral needed), Free Take Home Naloxone (Narcan) kits available from ED, Surgery and surgical services, Cardiac risk reduction rehabilitation, Atrial fibrillation clinic, Pacemaker clinic, Community dialysis, Bariatric surgery, Breast cancer services, Cancer care centre, Cleft lip and palate clinic, Child and adolescent psychiatry, Chronic disease management, Pulmonary function lab, Pain management services, Ostomy care, Outpatient opioid agonist treatment, Medical imaging, Medical laboratory, Urgent Medical Assessment Clinic, Second MRI suite, Third endoscopy unit, Heliport on site, Indigenous patient support services.

Amenities

• Code Brew coffee shop in the lobby (Canterbury Coffee, baked goods, sandwiches, soups, salads) — operated by the Nanaimo & District Hospital Foundation
• Hospital cafeteria open daily 8:00 AM – 6:15 PM
• Free WiFi for patients and visitors (network: IslandHealthGuestWiFi)
• Indigenous patient support services including Elder connections and cultural support
• Timber canopy entrance and airy lobby with regional artwork and sky-open courtyards

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care → · urgent care wait times →

Pharmacists in British Columbia can assess and prescribe for dozens of common conditions. See what they can treat →

Compare hospital wait times across Canada. View all wait times →

Tips Before You Go

• NRGH is the busiest ER on Vancouver Island — if your condition is not life-threatening, consider the Central Nanaimo Urgent and Primary Care Centre first to avoid longer waits.
• Upon arrival, a triage nurse will assess the urgency of your condition. The most serious cases are always treated first, so wait times vary significantly based on patient volume.
• Use PayByPhone (Location 55371) or the HONK app to pay for parking directly from your phone — pay stations do not accept debit cards and provide no change.
• If you or someone you know has experienced sexual violence or relationship violence within the last 7 days, NRGH's forensic nursing service is available 24/7 through the ED — no appointment or referral is required.
• Free Take Home Naloxone (Narcan) kits are available by request from the emergency department for anyone who needs them.
• The hospital has a heliport and is the regional referral centre for communities across central and northern Vancouver Island — expect the ED to serve a large and diverse patient population.

What to Bring

• BC Services Card or provincial health card (CareCard)
• Government-issued photo ID
• List of current medications including dosages
• List of known allergies
• Any relevant medical records, referral letters, or test results
• Insurance or extended health benefit information if applicable
• Phone charger or portable battery pack for wait times
• Comfortable clothing and a warm layer — ERs can be cold during long waits

Parking

Paid parking is enforced 24/7 in all hospital lots. Emergency Patient Parking is in Lot 4, with a dedicated Emergency Patient Drop-Off area and a separate Ambulance Bay. Visitor Parking is in Lot 3. Pay stations accept coins or credit card only — no debit or Visa-branded debit cards, and no change is provided. Mobile payment is available via the HONK app or PayByPhone (Location 55371) on Apple or Android devices. A valid licence plate is required to purchase parking. Bicycle racks, lockers, and a bicycle compound are also available on site.

Getting There

BC Transit Route 30 (NRGH) provides dedicated bus service directly to the hospital, with a stop located on hospital grounds. Route 20 (Hammond Bay) also serves the nearby area. Service runs seven days a week with reduced frequency on weekends and holidays. All accessible buses are equipped with bike racks. Service is operated jointly by BC Transit and the Regional District of Nanaimo.

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on British Columbia health data. Actual wait times may vary.

We check our own accuracy. Forecasting two hours ahead, the ERstat estimate was typically off by 33 minutes against what hospitals themselves later posted, compared with 41 minutes for the hospital's own current figure, and was the closer of the two 58% of the time. See the full scorecard, or how we work the number out.

If you are experiencing a medical emergency, call 911 immediately.