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About Brant Community Healthcare System - Brantford General Hospital Site
Brantford General Hospital's Emergency Department, part of the Brant Community Healthcare System at 200 Terrace Hill St, provides 24/7 emergency care to residents of Brantford, Brant County, Six Nations of the Grand River, and surrounding communities — a catchment of over 254,000 people. The ED is staffed by specially trained emergency physicians and nurses and offers a dedicated See & Treat area for lower-acuity patients, as well as full Psychiatric Emergency Services and mental health assessments. As an affiliated teaching site of McMaster University's DeGroote School of Medicine, BGH delivers a high standard of acute, regional, and specialized care.
Services & Specialties
24/7 Emergency Department with emergency physicians and nurses, See & Treat area for lower-acuity patients (8:00 a.m. – midnight daily), Psychiatric Emergency Services and emergency mental health assessments, Emergency Mental Health Resource Hospital (EMRH) team — RNs and social workers, Pediatric emergency care (majority of pediatric patients seen via See & Treat), Critical care and acute care services, Surgery services, Neonatal Intensive Care Unit (Level 2b, 8 beds, for babies born at 32 weeks or later), Regional stroke program, Oncology services (via Juravinski Cancer Centre affiliation), Dialysis unit (via St. Joseph's Hamilton affiliation), Child and Adolescent Psychiatry Clinic (ages 5–17), Cancer Clinic and Diabetes Education Centre, Complex Care and Ambulatory Care programs.
Use the ED Walk-in Entrance off Terrace Hill Street if you arrive after 9:00 p.m. — it is the only entrance open 24/7 for walk-in patients.
If your concern is lower-acuity, ask about the See & Treat area upon arrival — it handles roughly half of all ED patients and is designed to get eligible patients assessed and discharged in under four hours.
Emergency Department patients may park in Lot B or Lot C; avoid Lot A, which is reserved for physicians only.
If you or a loved one is experiencing a mental health crisis, BGH has dedicated Psychiatric Emergency Services and a specialized EMRH team available in the ED.
Pay your parking ticket at an interior pay station (including inside the ED) before returning to your vehicle — exit gates accept credit card only, while interior stations accept cash or credit card.
What to Bring
Government-issued photo ID (e.g., driver's licence or passport)
Ontario Health Card (OHIP card)
List of current medications, dosages, and allergies
Provincial insurance or extended health benefit information
Any relevant medical records, referral letters, or recent test results
Personal comfort items if a long wait is possible (phone charger, water bottle, snack)
A support person or trusted contact's phone number
Payment method for parking (cash or credit card at pay stations; credit card only at exit gates)
Frequently Asked Questions
Does Brantford General Hospital's Emergency Department offer mental health crisis services?
Yes. BGH has dedicated Psychiatric Emergency Services within the ED, including emergency mental health assessments. The Emergency Mental Health Resource Hospital (EMRH) team — made up of registered nurses and social workers specializing in mental health — is available to assess patients in crisis and consult with ED staff.
What is the See & Treat area at Brantford General's ED, and do I qualify?
The See & Treat area is a dedicated section of the ED designed for patients whose conditions can be assessed, treated, and resolved within four hours. It is staffed daily from 8:00 a.m. to midnight and handles approximately 50% of all ED patients, including the majority of pediatric patients. Triage staff will direct you to this area if appropriate based on your assessment.
Where should I park if I am going to the Emergency Department at Brantford General?
ED patients may use Lot B (staff and ED patients) or Lot C (ED patients, Dialysis patients, and Maternal-Child program). Take your ticket at entry, pay at a pay station inside the hospital (including one inside the ED) before returning to your car, and note that exit gates accept credit card only.
Which entrance should I use at Brantford General Hospital after hours?
The Emergency Department Walk-in Entrance off Terrace Hill Street is open 24 hours a day, seven days a week, and is the correct entrance to use for emergency visits at any time. The A-Wing, D-Wing, and E-Wing entrances are open daily from 5:30 a.m. to 9:00 p.m. only.
Is Brantford General Hospital a teaching hospital?
Yes. BCHS, including Brantford General Hospital, is an affiliated teaching site of McMaster University's Michael G. DeGroote School of Medicine. The system has also achieved a 99.5% compliance rate with Accreditation Canada national and global standards, and has ranked among the top four hospitals in Canada for lowest in-hospital death rates for three consecutive years.
Does Brantford General Hospital's ED treat children?
Yes. The ED treats pediatric patients, with the majority of children directed to the See & Treat area for faster, more focused care. BGH also has a Child and Adolescent Psychiatry Clinic (CAPC) on site for children and teens aged 5–17 with mental health concerns, though that clinic operates separately from the ED.