This is an urgent care centre, not an emergency department.
It treats urgent problems that are not life-threatening, and the wait is usually shorter for that reason rather than because it is faster at the same work. In a life-threatening emergency, call 911.
Open now, but can close without notice.
Call before you drive.
1h 55m
ERstat estimate if you leave now
Hospital posts 1h 51mto see a doctor· steady to 1:30 p.m. ·How accurate?
The Niagara Health System Port Colborne Complex and Urgent Care Centre at 260 Sugarloaf Street serves residents of Port Colborne and southern Niagara Region with urgent care for minor illnesses and injuries. This site is not a full emergency department — it is designed for non-life-threatening conditions, and patients experiencing a medical emergency should call 9-1-1 or travel to the nearest full ED at Niagara Falls or Welland Hospital. In addition to urgent care, the site offers complex continuing care, mental health and addictions services, diagnostic imaging, and a range of outpatient clinics.
Services & Specialties
Urgent Care Centre (non-life-threatening conditions), X-ray and diagnostic imaging, Ultrasound, Mental health and addictions services, Complex continuing care, Physiotherapy (outpatient clinic), Hepatitis C Care Clinic, Eating Disorders program, Scheduled ambulatory and outpatient clinics.
This site is an Urgent Care Centre, not a full Emergency Department — for life-threatening emergencies, call 9-1-1 or go directly to Niagara Falls or Welland Hospital.
If you arrive with a medical emergency, staff will call 9-1-1 on your behalf, but going directly to a full ED will be faster for serious conditions.
Call 905-378-4647 or check niagarahealth.on.ca before visiting to confirm current Urgent Care hours and whether your condition is appropriate for this site.
Download the Niagara Health Navigator app to help manage your care journey and connect to local health resources — used by over 71,000 people in the region.
Free patient transportation between the Port Colborne and Fort Erie sites is available — call 905-980-6000 ext. 3550 to arrange a ride if needed.
What to Bring
Ontario health card (OHIP)
Government-issued photo ID
List of current medications and dosages
List of known allergies
Any relevant medical records or recent test results
Insurance information (if applicable, for non-OHIP services)
Payment method for parking (coins or card for pay-and-display)
A support person or family member if possible
Parking
On-site parking is available at 260 Sugarloaf Street. Parking is operated via pay-and-display lots — purchase a ticket at the machine and display it on your dashboard. Wheelchair-accessible entrances and designated drop-off and pick-up areas are available. Accessible permit holders should confirm any exemptions on-site. Check current rates on arrival or contact Niagara Health directly.
Getting There
Specific Niagara Region Transit (NRT) bus routes to 260 Sugarloaf St have not been confirmed. Check NRT route maps at nrt.ca or contact NRT directly before travelling. Niagara Region also offers free patient transportation between Fort Erie and Port Colborne sites — call 905-980-6000 ext. 3550 or 1-800-263-7215 to book.
Frequently Asked Questions
Does Port Colborne General have a full 24/7 Emergency Department?
No. The Port Colborne site operates an Urgent Care Centre for minor, non-life-threatening conditions — it is not a full Emergency Department. If you are experiencing a medical emergency, call 9-1-1 or go to the full ED at Niagara Falls Hospital or Welland Hospital.
What conditions can I be treated for at the Port Colborne Urgent Care Centre?
The Urgent Care Centre is designed for minor illnesses and injuries such as cuts, minor fractures, mild infections, and other non-emergency concerns. Serious or life-threatening conditions — including chest pain, stroke symptoms, severe breathing difficulty, or major trauma — require a full Emergency Department.
What other services are available at 260 Sugarloaf Street beyond urgent care?
The Port Colborne site also offers mental health and addictions services, complex continuing care, X-ray and ultrasound, physiotherapy, a Hepatitis C Care Clinic, an Eating Disorders program, and other scheduled outpatient and ambulatory clinics.
How do I get to the Port Colborne Niagara Health site without a car?
Niagara Region Transit serves Port Colborne, but specific routes to 260 Sugarloaf St should be confirmed directly with NRT at nrt.ca. Free patient transportation between the Port Colborne and Fort Erie sites is also available — call 905-980-6000 ext. 3550 or 1-800-263-7215 to book.
Is parking free at the Port Colborne site?
Parking is available on site but is not free — it operates on a pay-and-display basis. Bring payment for the parking machine and display your ticket on your dashboard. Contact Niagara Health or check on-site signage for current rates.
What is the Niagara Health Navigator app and is it useful for Port Colborne patients?
The Niagara Health Navigator app helps patients connect to health resources and manage their care journey across the Niagara Health system. It has been used by more than 71,000 people and can be helpful for Port Colborne patients navigating services across multiple Niagara Health sites.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Ontario health data. Actual wait times may vary.
We check our own accuracy. Forecasting two hours ahead, the ERstat estimate was typically off by 32 minutes against what hospitals themselves later posted, compared with 42 minutes for the hospital's own current figure, and was the closer of the two 59% of the time. See the full scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
Something wrong on this page?
Incorrect hours, wrong address, or outdated information? Let us know.