Niagara Health System - Welland Hospital Site

About Welland Hospital

The Niagara Health System – Welland Hospital Site operates a 24/7 emergency department serving Welland and surrounding Niagara communities from its location at 65 Third Street. With a history dating back to 1908, this full-service hospital provides emergency and critical care alongside a broad range of specialties including surgery, internal medicine, obstetrics, ophthalmology, and psychiatry. The Welland Hospital is the primary acute care destination for a population of more than 70,000 residents and is designated in the Niagara Health Master Plan to maintain 24/7 emergency services.

Services & Specialties

24/7 Emergency Department (walk-in, no referral required), Critical Care, General Surgery, Internal Medicine, Obstetrics and Gynaecology, Anaesthesiology, Orthopedics, Ophthalmology / Regional Ophthalmology Program, Otolaryngology (ENT), Urology, Psychiatry, Pathology, Diagnostic Imaging and Laboratory, Cardiac Health and Rehabilitation Program, Outpatient Mental Health and Addictions, Child and Adolescent Outpatient Mental Health Services, Kidney Care / Dialysis (21 stations), Diabetes Education Centre, Stroke Care, Cancer Care (via Niagara Health network), Ontario Breast Screening Clinic, Hepatitis C Care Clinic, Ambulatory Care and Outpatient Clinics, Long-Term Care (115 beds, expanding to 128 permanent beds), Complex Care, Extended Care Unit.

Amenities

• Cafeteria on site
• Vending machines (hot and cold beverages and snacks) available 24/7 in the ED waiting area and cafeteria
• Gift shop (personal care items and gift products; operated by Hospital Auxiliary)
• Private, semi-private, and ward room accommodations available
• Wheelchair-accessible entrances and facilities
• Smoke-free and vape-free property (indoors, outdoors, parking lots, and vehicles)

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care →

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Tips Before You Go

• Check live ED wait times before you leave at niagarahealth.on.ca/site/waiting-times so you can plan your arrival.
• Walk-ins are welcome at the Emergency Department — no referral or appointment is needed, and OHIP covers most ER services.
• When you arrive, a Triage Nurse will assess your condition and prioritize care; patients with more serious conditions are seen first, so wait times can vary.
• If you need parking, bring cash, VISA, or MasterCard — the gated lot does not accept debit. Pick up a ticket on entry and pay at the indoor kiosk before leaving.
• Vending machines in the ED waiting area run 24/7, which is helpful during longer visits outside cafeteria hours.
• If your care needs are not emergency-level, ask staff about community health resources in Welland — the discharge team actively connects patients with local supports.

What to Bring

• Provincial health card (OHIP card)
• Government-issued photo ID
• List of current medications, dosages, and allergies
• List of any recent surgeries, hospitalizations, or relevant medical history
• Private insurance or supplemental benefits card (for semi-private or private room upgrades)
• Method of payment for parking (cash, VISA, or MasterCard — no debit)
• Phone charger or portable battery pack for longer waits
• Comfort items such as a book, headphones, or snacks for extended wait times

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Ontario health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.