Niagara Health System - Greater Niagara General Site

Niagara Falls, ON · Open 24 Hours a Day, 7 Days a Week

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Open 24/7

This emergency department is open around the clock.

Current ER Wait Ontario Health
3h 6m moderate
🏥 24/7 Emergency
📍 Niagara Falls

Last updated: 4m ago · View all Ontario hospitals →

12-Hour Forecast

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Nearby Alternatives

Other Niagara Health System sites across the Regional Municipality of Niagara may offer emergency or urgent care services depending on your location and needs.

Niagara Health System - Welland Hospital Site

Welland · 17 km away

3h 29m

Niagara Health System - St. Catharines

St Catharines · 17 km away

8h

Niagara Health System - Douglas Memorial Hospital

Fort Erie · 24 km away

30m

About Greater Niagara General

The Jeff Morgan Emergency Department at Niagara Health System's Greater Niagara General Site (5546 Portage Rd) provides 24/7 emergency care to residents of Niagara Falls and the broader Regional Municipality of Niagara. As part of a major multi-site hospital network serving over 450,000 people, this full-service hospital offers comprehensive emergency, surgical, critical care, and mental health services under one roof. Patients requiring urgent or life-threatening care will find a full range of diagnostic and specialist resources on site.

Services & Specialties

24/7 Emergency Department (Jeff Morgan Emergency Department) Critical Care Surgical Services Medicine and Complex Care Ambulatory and Outpatient Care Outpatient Mental Health and Addictions Diagnostic Imaging Laboratory Services Cancer Care (Niagara Health network) Cardiac Care (Niagara Health network) Stroke Care (Niagara Health network) Kidney Care (Niagara Health network) Outpatient Clinics

Amenities

Parking & Transit

On-site parking is available at the Greater Niagara General Site with signage directing patients and visitors to designated lots. A gated parking system requires you to take a ticket on entry and pay at kiosks inside the hospital before leaving — kiosks accept Visa and MasterCard (debit cards are not accepted). Monthly passes are available at $96.00 per 30 consecutive days at pay stations on site; H PASS packages can be purchased at the Cashier Office during regular business hours. If the main lot is full, overflow parking is accessible from North St in the back lot. Wheelchair-accessible entrances are available.

Specific bus routes serving 5546 Portage Rd are not confirmed. Patients are advised to check Niagara Region Transit (NRT) for current route and stop information closest to the hospital.

Best Times to Visit

🟢 Quieter times

No historical wait time data is currently available for this location. Generally, early mornings on weekdays (before 9 a.m.) tend to be less busy at most emergency departments. For non-life-threatening concerns, consider whether a walk-in clinic or your family physician may be appropriate.

🔴 Busier times

No historical wait time data is currently available for this location. Emergency departments across Canada are typically busiest on weekday evenings, weekend afternoons, and during cold and flu season. If your situation is not immediately life-threatening, visiting during off-peak hours may reduce your wait.

Tips Before You Go

What to Bring

Frequently Asked Questions

What is the Jeff Morgan Emergency Department?
The Jeff Morgan Emergency Department is the name of the emergency department at the Greater Niagara General Site. It operates 24 hours a day, 7 days a week, serving patients across Niagara Falls and the surrounding region.
Does the Greater Niagara General Site have specialist services beyond the ER?
Yes. In addition to the emergency department, the site offers critical care, surgical services, medicine, complex care, outpatient mental health and addictions, diagnostic imaging, and laboratory services, as well as access to cancer, cardiac, stroke, and kidney care through the broader Niagara Health network.
Can I bring a family member or support person with me to the ER?
Yes. Niagara Health's Essential Care Partner (ECP) program allows you to designate up to two loved ones to provide emotional, cognitive, or physical support as part of your care team. One person is permitted at the bedside at a time.
Is there food available at the hospital during an ER visit?
Yes. There is a Tim Hortons on site, and vending machines offering hot and cold beverages and snacks are available 24 hours a day in the Emergency Department waiting area.
What parking options are available at the Niagara Falls hospital site?
On-site parking is available with a gated ticket system. Payment is made at indoor kiosks by Visa or MasterCard before you leave — debit is not accepted. If the main lot is full, overflow parking is accessible from North St at the back of the hospital. Monthly parking passes are also available for frequent visitors.
Is there a way to manage my care journey after visiting the Greater Niagara General Site?
Yes. Niagara Health offers the Niagara Health Navigator app, which connects patients to a range of resources to help support their care journey following a hospital visit.

About ER Wait Times

Emergency departments use triage — patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Ontario health data using historical volumes, current patient counts, and staffing. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.

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