St. Joseph's Health Care London - Parkwood

Best Times to Visit

Quieter times: As a specialized referral and inpatient facility, visits to Parkwood Institute are typically by appointment or planned admission. Arrive at your scheduled appointment time and allow extra time to navigate the multi-building campus. Parking and drop-off at the Mental Health Care Building traffic circle can be more efficient during mid-morning hours on weekdays.

Busier times: If you are attending an outpatient appointment, avoid arriving during peak morning drop-off times (8–9 am on weekdays) when parking and entrances can be busier. The parking office is closed on weekends, so address any pass or payment concerns during weekday business hours.

About St. Joseph's Health Care London - Parkwood

Parkwood Institute, part of St. Joseph's Health Care London, is a 403-bed specialized facility located at 550 Wellington Road South in London, Ontario, offering complex care, rehabilitation, palliative care, veterans care, and comprehensive mental health services. This is not a general acute care emergency department — patients experiencing a medical emergency should proceed to London Health Sciences Centre (University or Victoria Hospital). Parkwood serves adults requiring specialized inpatient and outpatient programs including stroke rehabilitation, geriatric psychiatry, spinal cord injury care, and severe mental illness treatment.

Services & Specialties

Inpatient stroke and neurological rehabilitation, Spinal cord injury and regional rehabilitation, Comprehensive outpatient rehabilitation (CORP), Complex continuing care, Palliative Care Unit (PCU), Specialized Geriatric Services, Veterans Care Program, Inpatient mental health services (tertiary and long-term), Geriatric psychiatry, Adolescent psychiatry, Dual diagnosis programs, Mental health assessment, treatment, and rehabilitation, Bipolar mood disorder and schizophrenia care, Discharge planning with Ontario Health atHome South West.

Amenities

• Cafeteria in Main Building (Room C1-100, ext. 42168)
• Cafeteria in Mental Health Care Building (Room F2-116)
• Chapel of the Good Shepherd – Main Building (Room E2-107, ext. 42599)
• Spiritual Care area and Chapel – Mental Health Care Building (Room F2-205)
• Pharmacy – Mental Health Care Building Level 1 (Room F1-500)
• Prescription Shop – Mental Health Care Building (Room F2-194)
• Corner Store – Main Building (Room E2-120, ext. 42707)
• Waterman Variety Store – Mental Health Care Building
• Clothing Shop – Mental Health Care Building
• Barber Shop (Room F2-114, ext. 42461)
• Wheelchair accessible throughout campus
• Interpretation services available on request

Other Care Options

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Tips Before You Go

• Parkwood Institute does not have a general emergency department — if you need acute emergency care, go directly to London Health Sciences Centre (University Hospital or Victoria Hospital).
• The Parkwood campus has two main buildings: the Main Building and the Finch Family Mental Health Care Building. Confirm your specific building, room number, and department before arriving to avoid confusion.
• If you are an inpatient at Parkwood and experience a medical emergency, contact nursing staff immediately rather than attempting to leave the facility.
• Interpretation services are available upon request — inform your care team or the admissions desk of any language needs when you arrive or book your appointment.
• Plan your visit around the parking office hours (Monday to Friday, 8 am to 4 pm) if you need a monthly pass or have a parking concern; after hours, call Precise ParkLink at 1-888-783-7275.

What to Bring

• Valid Ontario health card (OHIP card)
• Government-issued photo ID
• List of all current medications and dosages
• Referral letter or appointment confirmation documents
• Contact information for your family doctor or specialist
• Emergency contact name and phone number
• Comfortable clothing appropriate for rehabilitation or extended stay
• Any assistive devices you use (hearing aids, glasses, mobility aids)

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Ontario health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.