Quieter times: As a specialized referral and inpatient facility, visits to Parkwood Institute are typically by appointment or planned admission. Arrive at your scheduled appointment time and allow extra time to navigate the multi-building campus. Parking and drop-off at the Mental Health Care Building traffic circle can be more efficient during mid-morning hours on weekdays.
Busier times: If you are attending an outpatient appointment, avoid arriving during peak morning drop-off times (8–9 am on weekdays) when parking and entrances can be busier. The parking office is closed on weekends, so address any pass or payment concerns during weekday business hours.
Parkwood Institute, part of St. Joseph's Health Care London, is a 403-bed specialized facility located at 550 Wellington Road South in London, Ontario, offering complex care, rehabilitation, palliative care, veterans care, and comprehensive mental health services. This is not a general acute care emergency department — patients experiencing a medical emergency should proceed to London Health Sciences Centre (University or Victoria Hospital). Parkwood serves adults requiring specialized inpatient and outpatient programs including stroke rehabilitation, geriatric psychiatry, spinal cord injury care, and severe mental illness treatment.
Services & Specialties
Inpatient stroke and neurological rehabilitation, Spinal cord injury and regional rehabilitation, Comprehensive outpatient rehabilitation (CORP), Complex continuing care, Palliative Care Unit (PCU), Specialized Geriatric Services, Veterans Care Program, Inpatient mental health services (tertiary and long-term), Geriatric psychiatry, Adolescent psychiatry, Dual diagnosis programs, Mental health assessment, treatment, and rehabilitation, Bipolar mood disorder and schizophrenia care, Discharge planning with Ontario Health atHome South West.
Amenities
Cafeteria in Main Building (Room C1-100, ext. 42168)
Cafeteria in Mental Health Care Building (Room F2-116)
Chapel of the Good Shepherd – Main Building (Room E2-107, ext. 42599)
Spiritual Care area and Chapel – Mental Health Care Building (Room F2-205)
Pharmacy – Mental Health Care Building Level 1 (Room F1-500)
Prescription Shop – Mental Health Care Building (Room F2-194)
Corner Store – Main Building (Room E2-120, ext. 42707)
Waterman Variety Store – Mental Health Care Building
Parkwood Institute does not have a general emergency department — if you need acute emergency care, go directly to London Health Sciences Centre (University Hospital or Victoria Hospital).
The Parkwood campus has two main buildings: the Main Building and the Finch Family Mental Health Care Building. Confirm your specific building, room number, and department before arriving to avoid confusion.
If you are an inpatient at Parkwood and experience a medical emergency, contact nursing staff immediately rather than attempting to leave the facility.
Interpretation services are available upon request — inform your care team or the admissions desk of any language needs when you arrive or book your appointment.
Plan your visit around the parking office hours (Monday to Friday, 8 am to 4 pm) if you need a monthly pass or have a parking concern; after hours, call Precise ParkLink at 1-888-783-7275.
What to Bring
Valid Ontario health card (OHIP card)
Government-issued photo ID
List of all current medications and dosages
Referral letter or appointment confirmation documents
Contact information for your family doctor or specialist
Emergency contact name and phone number
Comfortable clothing appropriate for rehabilitation or extended stay
Any assistive devices you use (hearing aids, glasses, mobility aids)
Parking
Parkwood Institute offers 1,377 parking spaces on site. Road-side Pay and Display parking is available at a flat rate of $6.75 per day. The parking office is on Level 1 of the parking garage near the main entrance (ext. 42320) and is open Monday to Friday, 8 am to 4 pm. After hours, contact Precise ParkLink Inc. at 1-888-783-7275. Monthly passes are available from the parking office. Temporary 10-minute drop-off and pick-up zones are located at the Main Building, Arthur J. Hobbins Building, and Western Counties Wing entrances. For the Mental Health Care Building, use the pullover area in the front traffic circle. Accessible parking is available; a map can be downloaded from the SJHC website. Vehicles parked beyond 10 minutes in drop-off or handicapped zones without a permit will be ticketed.
Getting There
The Richmond 6 London Transit bus route serves Parkwood Institute, with stops at both the Main Building and the Mental Health Care Building entrances. Contact the London Transit Commission at 519-451-1347 for current schedules, fares, and route details.
Frequently Asked Questions
Does Parkwood Institute have an emergency department?
No. Parkwood Institute is a specialized complex care, rehabilitation, and mental health facility and does not operate a general emergency department. If you are experiencing a medical emergency, call 911 or go to London Health Sciences Centre (University Hospital or Victoria Hospital).
What specialized services are available at Parkwood Institute in London?
Parkwood Institute offers inpatient and outpatient programs in stroke and neurological rehabilitation, spinal cord injury care, complex continuing care, palliative care, veterans care, specialized geriatric services, and a full range of mental health services including geriatric psychiatry, adolescent psychiatry, and treatment for severe conditions such as schizophrenia and bipolar mood disorder.
How do I get to the right building at Parkwood Institute?
The campus has two main buildings at 550 Wellington Road South: the Main Building and the Finch Family Mental Health Care Building. Before visiting, confirm your specific building, room number, and department with your care team or appointment confirmation, as the campus is large and navigation between zones can be complex.
Is parking available at Parkwood Institute, and how much does it cost?
Yes, Parkwood Institute has 1,377 parking spaces. Pay and Display parking is available at a flat rate of $6.75 per day. The parking office (Level 1, near the main entrance) is open Monday to Friday, 8 am to 4 pm. Monthly passes are also available. After hours, contact Precise ParkLink at 1-888-783-7275.
Are mental health services at Parkwood Institute covered by OHIP?
Yes. Inpatient and outpatient care for adults 18 and over with severe and complex mental illness at Parkwood Institute, including treatment for bipolar mood disorder and schizophrenia, is covered by OHIP.
How do I access Parkwood Institute by public transit?
The Richmond 6 London Transit bus route stops directly at Parkwood Institute, serving both the Main Building and the Mental Health Care Building entrances. For schedules, fares, and route details, contact the London Transit Commission at 519-451-1347.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Ontario health data. Actual wait times may vary.
This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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