CENTRE D'HÉBERGEMENT DE L'HÔTEL-DIEU-DE-SAINT-HYACINTHE

Location & Access

1800 Rue Dessaulles, Saint-Hyacinthe, QC J2S 2T2

Paid parking is available on site. A parking ticket payment machine is located at the Rue Sainte-Anne entrance. Specific rates are not publicly listed — visitors should verify current rates on-site or by contacting the facility directly.

Public transit is not listed as directly serving this facility according to the provincial health directory. Visitors are advised to use private transportation or verify local route options with the City of Saint-Hyacinthe transit authority.

About CENTRE D'HÉBERGEMENT DE L'HÔTEL-DIEU-DE-SAINT-HYACINTHE

Centre d'hébergement de l'Hôtel-Dieu-de-Saint-Hyacinthe is a public long-term residential care facility (CHSLD) located at 1800 rue Dessaulles in Saint-Hyacinthe, Quebec, operated within the CISSS de la Montérégie-Est network. With 444 beds, it provides 24/7 residential care for seniors and individuals with loss of autonomy, including those with physical disabilities, intellectual disabilities, and mental health needs, as well as end-of-life palliative care. This facility does not have an emergency department — residents of Saint-Hyacinthe seeking urgent or emergency medical care should proceed directly to Hôpital Honoré-Mercier.

Services & Specialties

Long-term residential care for seniors, Care for persons with loss of autonomy, Palliative and end-of-life care, Care for persons with intellectual disabilities, Care for persons with physical disabilities, Care for persons with mental health conditions, Unité de Réadaptation Fonctionnelle Intensive (URFI du Verger) — intensive functional rehabilitation, Heavy convalescence and post-hospitalization recovery, Bilingual services (French and English).

Amenities

• Wheelchair-accessible main entrance
• Elevator serving all 5 floors
• Stairway access throughout the building
• Administrative services available 8:00–16:00, seven days a week
• Visiting hours: 8:00–21:00 daily

Best Times to Visit

Quieter times: Administrative services are available daily from 8:00 to 16:00. For visits to residents, any time between 8:00 and 21:00 is permitted. Weekday mornings tend to be the best time to reach administrative or admissions staff.

Busier times: Avoid arriving outside of visiting hours (after 21:00 or before 8:00) as access to residents will not be available. For administrative matters, avoid late afternoons close to 16:00 when offices are closing.

Tips Before You Go

• This is a long-term care residence, not an emergency department — if you need urgent medical attention, go to Hôpital Honoré-Mercier in Saint-Hyacinthe.
• Administrative staff are available on-site from 8:00 to 16:00 daily for inquiries about admissions, services, or resident information.
• Visiting hours run from 8:00 to 21:00 — plan your visit within this window to ensure access to residents.
• Admission wait times for this public CHSLD can be up to 24 months; contact the CISSS de la Montérégie-Est for placement information.
• Use the Rue Sainte-Anne entrance to access the on-site parking payment machine and ensure you have payment ready before visiting.

What to Bring

• Government-issued photo identification
• Quebec health insurance card (RAMQ card)
• List of current medications and dosages
• Relevant medical history or discharge documents (for URFI admissions)
• Personal comfort items for long-term residents (clothing, personal effects)
• Contact information for the resident's next of kin or designated representative
• Any advance directives or legal documents (e.g., mandate of protection)
• Payment method for parking fees on site

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.