CSSS DE LA HAUTE-YAMASKA

Best Times to Visit

Quieter times: No historical wait time data is currently available for this facility. In general, Canadian emergency departments tend to be less busy during weekday mornings (Tuesday through Thursday, 8 a.m. to noon) compared to evenings, weekends, and holidays. If your condition is not life-threatening, visiting during these quieter windows may reduce your wait.

Busier times: Without historical wait data, general patterns suggest that evenings (5 p.m. to 10 p.m.), weekends, and public holidays are typically the busiest times at most Canadian ERs, as people who delayed care during the week or cannot access family doctors tend to arrive then. Monday mornings can also be busier after weekend accumulation.

About CSSS DE LA HAUTE-YAMASKA

The Hôpital de Granby emergency department, operated by CSSS de la Haute-Yamaska and part of the CIUSSS de l'Estrie – CHUS network, serves the Granby region and surrounding Haute-Yamaska territory 24 hours a day, seven days a week. Founded in 1945 and recognized as a secondary-level trauma centre by Quebec's provincial trauma advisory group, this six-floor facility offers general and specialized emergency care for adults and children across a broad range of acute conditions. Residents of Granby and the Eastern Townships who require urgent or emergency care, including trauma cases, will find a full-service hospital equipped with on-site medical imaging, diagnostic services, and access to specialized consultants.

Services & Specialties

24/7 emergency department, Secondary-level trauma care, Medical imaging (X-ray, ultrasound/échographie, Doppler), ECG (electrocardiography), EMG (electromyography), Day surgery, Oncology services, Hemodialysis, Outpatient specialty clinics, Blood draws and specimen collection, Psychosocial support services, Vaccination services, Home care coordination, Federal Interim Health Program (PFSI) services for refugee claimants, Needle and syringe exchange program.

Amenities

• Wheelchair access at main entrance
• Elevator serving all 6 floors
• Needle and syringe exchange program (on-site)
• Services available in both French and English
• Call (450) 375-8000 to confirm cafeteria, ATM, pharmacy, or Wi-Fi availability before visiting

Other Care Options

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Tips Before You Go

• Bring exact change in coins (25¢, $1, $2) if you expect to stay longer than two hours — parking pay stations do not accept paper money or cards.
• Services are provided primarily in French, but English-language care is also available. If you require English service, you can request it upon arrival.
• For non-urgent health concerns, call Info-Santé at 811 before heading to the ER — a nurse can advise whether your situation requires an emergency visit.
• Hôpital de Granby is a recognized secondary trauma centre, meaning it can manage serious trauma cases without automatically transferring you to a larger city — for major accidents in the Haute-Yamaska area, this is the appropriate destination.
• If you are a refugee claimant covered under the Federal Interim Health Program (PFSI), bring your PFSI documentation — the hospital participates in this program.

What to Bring

• Provincial health insurance card (carte d'assurance maladie / RAMQ card)
• Government-issued photo ID
• List of current medications (names, doses, and frequency)
• Any relevant medical records, test results, or referral letters
• Federal Interim Health Program (PFSI) documentation if applicable
• Coins for parking (25¢, $1, $2 — no paper money accepted at pay stations)
• Snacks, water, and entertainment for potential waiting periods
• A trusted contact person's phone number in case staff need to reach someone on your behalf

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.