CENTRE D'HÉBERGEMENT NOTRE-DAME-DE-LA-MERCI

Location & Access

555 Boulevard Gouin Ouest, Montréal, QC H3L 1K5

On-site parking is available at 555 Boulevard Gouin Ouest, though spaces are limited. Visitors are advised to arrive early, especially during peak visiting hours. No specific parking fees were confirmed — check with the facility directly at 514-331-3020.

The facility is located on Boulevard Gouin Ouest in Montréal's Ahuntsic-Cartierville neighbourhood and is accessible via the STM bus network. Visitors should consult the STM trip planner at stm.info for current routes and schedules to this address.

About CENTRE D'HÉBERGEMENT NOTRE-DAME-DE-LA-MERCI

Centre d'Hébergement Notre-Dame-de-la-Merci, located at 555 Boulevard Gouin Ouest in the Ahuntsic-Cartierville neighbourhood of Montréal, QC, is a long-term residential care facility (CHSLD) — not a hospital emergency department. It provides 24/7 care for non-autonomous elderly and disabled individuals with complex physical, cognitive, and psychological needs. This facility does not offer emergency, urgent, or walk-in care of any kind; if you require emergency medical attention, please call 911 or proceed to the nearest hospital emergency department.

Services & Specialties

Long-term residential care for non-autonomous elderly adults, Care for physically, cognitively, and psychologically disabled individuals, Prosthetic unit for residents with wandering profiles, Palliative and end-of-life care unit, Rehabilitation beds (by referral only), Bilingual services (French and English), 24/7 residential nursing care.

Amenities

• On-site snack bar (casse-croûte)
• Hair salon (coiffure) on site
• Wheelchair accessible building
• Elevators
• Nearby waterfront access and cycling paths
• Nearby pharmacy
• 398-bed residential facility

Best Times to Visit

Quieter times: As a long-term care residential facility, there are no emergency walk-in visits. For planned visits to residents, mid-morning to early afternoon on weekdays tends to align well with staffing and activity schedules. Call ahead at 514-331-3020 to confirm.

Busier times: Administrative offices are closed on statutory holidays. For care inquiries on holidays or evenings, contact the nursing staff on duty directly rather than the administrative line.

Tips Before You Go

• This is a long-term care home, not an emergency department — do not come here for urgent or acute medical needs.
• For emergency care near this location, go to Hôpital du Sacré-Cœur de Montréal at 5400 Boulevard Gouin Ouest, just a short distance away.
• All admissions to Notre-Dame-de-la-Merci are by referral through the CIUSSS du Nord-de-l'Île-de-Montréal network — walk-in admission is not available.
• Visiting hours are generally open at any time, subject to the resident's condition — call 514-331-3020 ahead to confirm.
• Administrative offices are closed on statutory holidays, so contact the nursing staff directly if you have care-related questions on those days.

What to Bring

• Government-issued photo ID
• Provincial health insurance card (carte d'assurance maladie / RAMQ card)
• List of current medications and dosages
• Referral documents from your CIUSSS care coordinator
• Emergency contact information
• Personal comfort items for residents being admitted
• Any relevant medical history or specialist reports
• Insurance or supplemental benefit information if applicable

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.