Quieter times: As a long-term care residential facility, there are no emergency walk-in visits. For planned visits to residents, mid-morning to early afternoon on weekdays tends to align well with staffing and activity schedules. Call ahead at 514-331-3020 to confirm.
Busier times: Administrative offices are closed on statutory holidays. For care inquiries on holidays or evenings, contact the nursing staff on duty directly rather than the administrative line.
Centre d'Hébergement Notre-Dame-de-la-Merci, located at 555 Boulevard Gouin Ouest in the Ahuntsic-Cartierville neighbourhood of Montréal, QC, is a long-term residential care facility (CHSLD) — not a hospital emergency department. It provides 24/7 care for non-autonomous elderly and disabled individuals with complex physical, cognitive, and psychological needs. This facility does not offer emergency, urgent, or walk-in care of any kind; if you require emergency medical attention, please call 911 or proceed to the nearest hospital emergency department.
Services & Specialties
Long-term residential care for non-autonomous elderly adults, Care for physically, cognitively, and psychologically disabled individuals, Prosthetic unit for residents with wandering profiles, Palliative and end-of-life care unit, Rehabilitation beds (by referral only), Bilingual services (French and English), 24/7 residential nursing care.
This is a long-term care home, not an emergency department — do not come here for urgent or acute medical needs.
For emergency care near this location, go to Hôpital du Sacré-Cœur de Montréal at 5400 Boulevard Gouin Ouest, just a short distance away.
All admissions to Notre-Dame-de-la-Merci are by referral through the CIUSSS du Nord-de-l'Île-de-Montréal network — walk-in admission is not available.
Visiting hours are generally open at any time, subject to the resident's condition — call 514-331-3020 ahead to confirm.
Administrative offices are closed on statutory holidays, so contact the nursing staff directly if you have care-related questions on those days.
What to Bring
Government-issued photo ID
Provincial health insurance card (carte d'assurance maladie / RAMQ card)
List of current medications and dosages
Referral documents from your CIUSSS care coordinator
Emergency contact information
Personal comfort items for residents being admitted
Any relevant medical history or specialist reports
Insurance or supplemental benefit information if applicable
Parking
On-site parking is available at 555 Boulevard Gouin Ouest, though spaces are limited. Visitors are advised to arrive early, especially during peak visiting hours. No specific parking fees were confirmed — check with the facility directly at 514-331-3020.
Getting There
The facility is located on Boulevard Gouin Ouest in Montréal's Ahuntsic-Cartierville neighbourhood and is accessible via the STM bus network. Visitors should consult the STM trip planner at stm.info for current routes and schedules to this address.
Frequently Asked Questions
Does Centre d'Hébergement Notre-Dame-de-la-Merci have an emergency department?
No. This facility is a CHSLD (long-term care home) and does not have an emergency department. If you need emergency care, call 911 or go to Hôpital du Sacré-Cœur de Montréal at 5400 Boulevard Gouin Ouest, nearby on the same street.
How do I get admitted to Notre-Dame-de-la-Merci?
Admission is by referral only through the CIUSSS du Nord-de-l'Île-de-Montréal health network. You cannot walk in or self-refer. Contact your doctor or CIUSSS care coordinator to begin the referral process.
What kind of residents does this facility care for?
The facility provides long-term residential care for non-autonomous elderly people and disabled individuals — young and old — with complex physical, cognitive, and/or psychological needs. It includes a specialized prosthetic unit for residents with wandering profiles and a palliative and end-of-life care unit.
What are the visiting hours at Centre d'Hébergement Notre-Dame-de-la-Merci?
Visits are generally permitted at any time, subject to the condition of the resident. It is recommended to call the facility at 514-331-3020 before visiting to confirm any current guidelines.
What health network does Notre-Dame-de-la-Merci belong to?
The facility operates under the CIUSSS du Nord-de-l'Île-de-Montréal, the integrated health and social services centre serving the northern part of the Island of Montréal.
What is the history of Centre d'Hébergement Notre-Dame-de-la-Merci?
The institution was founded in Old Montréal in 1915 by Achille David as a refuge for the needy. The Notre-Dame-de-la-Merci Hospital opened on Boulevard Gouin in 1932, and the facility established its own nursing school in 1936, which operated until the 1970s. Today it serves as a 398-bed long-term care home.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Quebec health data. Actual wait times may vary.
This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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