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Quieter times: As a long-term care residential facility, there are no emergency walk-in visits. For planned visits to residents, mid-morning to early afternoon on weekdays tends to align well with staffing and activity schedules.
Busier times: Administrative offices are closed on statutory holidays. For care inquiries on holidays or evenings, contact the nursing staff on duty directly rather than the administrative line.
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Open on ERstat →Centre d'Hébergement Notre-Dame-de-la-Merci, located at 555 Boulevard Gouin Ouest in the Ahuntsic-Cartierville neighbourhood of Montréal, QC, is a long-term residential care facility (CHSLD) — not a hospital emergency department. It provides 24/7 care for non-autonomous elderly and disabled individuals with complex physical, cognitive, and psychological needs. This facility does not offer emergency, urgent, or walk-in care of any kind; if you require emergency medical attention, please call 911 or proceed to the nearest hospital emergency department.
Long-term residential care for non-autonomous elderly adults, Care for physically, cognitively, and psychologically disabled individuals, Prosthetic unit for residents with wandering profiles, Palliative and end-of-life care unit, Rehabilitation beds (by referral only), Bilingual services (French and English), 24/7 residential nursing care.
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On-site parking is available at 555 Boulevard Gouin Ouest, though spaces are limited. Visitors are advised to arrive early, especially during peak visiting hours. No specific parking fees were confirmed — check with the facility directly at 514-331-3020.
The facility is located on Boulevard Gouin Ouest in Montréal's Ahuntsic-Cartierville neighbourhood and is accessible via the STM bus network. Visitors should consult the STM trip planner at stm.info for current routes and schedules to this address.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are ERstat’s estimates, built from what hospitals publish, or from our model where a hospital publishes no wait. They are not the hospital’s own figures. Actual waits may vary.
This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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