HÔPITAL DE NOTRE-DAME-DU-LAC

Best Times to Visit

About HÔPITAL DE NOTRE-DAME-DU-LAC

Hôpital de Notre-Dame-du-Lac is a general and specialized care hospital (CHSGS) serving the Témiscouata territory in Bas-Saint-Laurent, Quebec, located at 58 rue de l'Église in Témiscouata-sur-le-Lac. Its emergency department operates 24 hours a day, 7 days a week, with 5 working beds, and is best suited for urgent but non-life-threatening conditions, general medical emergencies, and community-level care. Patients requiring complex trauma, cardiac, or pediatric interventions may be transferred to a larger centre within the CISSS du Bas-Saint-Laurent network.

Services & Specialties

Emergency department (24/7), General surgery, Diagnostic imaging / Radiology (X-ray), Ultrasound, Obstetric ultrasound, Mammography, Respiratory therapy (inhalothérapie), Physiotherapy, Occupational therapy (adults and seniors), Nutrition services, Sleep disorder services, Electrophysiology, Specialized services for victims of sexual assault (adults and children, 24/7), GMF – Groupe de médecine de famille (family medicine group), Smoking cessation support, Medical archives, Services in French and English.

Amenities

• Elevator on site
• Wheelchair-accessible building
• GMF (family medicine), surgery, radiology, and emergency all under one roof
• Bilingual services (French and English)

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care →

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Compare hospital wait times across Canada. View all wait times →

Tips Before You Go

• All key services — emergency, family medicine, surgery, and radiology — are co-located under one roof, so care coordination between departments is convenient.
• If you or someone with you has experienced sexual assault, this hospital offers designated specialized services for adults and children, available 24/7 within 5 days of an incident.
• As a small rural ER with 5 beds, wait times may increase significantly if multiple patients arrive at once — checking real-time wait times before heading in can help you plan.
• For complex cardiac, trauma, or advanced pediatric emergencies, be prepared for the possibility of transfer to a larger CISSS du Bas-Saint-Laurent facility.
• Call the hospital at (418) 899-6751 in advance if you have questions about whether a specific service is available before making the drive.

What to Bring

• Quebec health insurance card (RAMQ card)
• Government-issued photo ID
• List of current medications and dosages
• List of known allergies
• Health insurance or supplemental coverage information
• Personal items for potential waiting (water bottle, snacks, phone charger)
• A support person or trusted contact, especially for rural travel in winter conditions
• Any relevant prior medical records or test results

Parking

Free on-site parking is available at the hospital. Patients are encouraged to arrive by personal vehicle as public transit does not serve this location.

Getting There

No public transit service is available to this facility. Patients are expected to arrive primarily by personal vehicle. The hospital is located approximately two hours from Quebec City.

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

We check our own accuracy. Forecasting two hours ahead, the ERstat estimate was typically off by 33 minutes against what hospitals themselves later posted, compared with 41 minutes for the hospital's own current figure, and was the closer of the two 58% of the time. See the full scorecard, or how we work the number out.

If you are experiencing a medical emergency, call 911 immediately.