PAVILLON L'HÔTEL-DIEU DE QUÉBEC

Location & Access

11 Côte Du Palais, Québec, QC G1R 2J6

Street parking in Old Québec is very limited due to the historic urban environment. An underground parking facility is available nearby at 1 rue de l'Arsenal. Visitors are strongly advised to use dedicated hospital or nearby municipal parking rather than searching for street parking. For current rates and availability, consult chudequebec.ca.

The hospital is accessible via the Réseau de transport de la Capitale (RTC), which operates multiple bus routes through Old Québec. The Côte du Palais address is within walking distance of the Old Québec city core. For current route numbers and schedules serving this location, visit rtcquebec.ca.

About PAVILLON L'HÔTEL-DIEU DE QUÉBEC

The Pavillon L'Hôtel-Dieu de Québec, located at 11 Côte du Palais in the heart of Old Québec, is a 24/7 emergency department within one of Canada's most historic and distinguished university teaching hospitals. As part of CHU de Québec-Université Laval — the largest university hospital centre in Québec — it provides a high level of specialized care with particular expertise in oncology, nephrology, and cardiac conditions, serving a regional population of nearly two million across eastern Québec and northwestern New Brunswick. Patients requiring referral-level treatment for cancer, kidney disease, cochlear implant assessments, or complex cardiac conditions will find nationally recognized specialists at this facility.

Services & Specialties

24/7 Emergency Department (15 beds), Oncology and Radiation Oncology, Nephrology and Renal Disease Treatment, Diagnostic and Therapeutic Cardiology, Cochlear Implant Program (Quebec provincial program), Medical and Surgical Services, Obstetrical Services, Pediatric Services, Psychiatric Services, Oncology Research (CRCEO).

Amenities

• Adjacent wellness retreat and museum at Le Monastère des Augustines
• Clinical and Evaluative Research Centre in Oncology (CRCEO) on site
• Visitors advised to contact the hospital or visit chudequebec.ca for cafeteria, pharmacy, ATM, Wi-Fi, and chapel details

Best Times to Visit

Quieter times: No historical wait time data is currently available for this location. As a general guideline, mid-morning on weekdays (after the overnight rush but before afternoon peaks) tends to see shorter wait times at most Canadian ERs. For non-urgent concerns, contacting 811 or a walk-in clinic first is recommended.

Busier times: Without historical wait data, specific busy periods cannot be confirmed. Evenings, weekends, and holidays are typically the busiest times at most Canadian emergency departments. As a large regional referral hospital, this ER may also experience higher volumes when complex cases are transferred from surrounding facilities.

Tips Before You Go

• Plan your parking before you arrive — street parking in Old Québec is scarce; the underground lot at 1 rue de l'Arsenal is your best nearby option.
• This is a specialized referral-level teaching hospital; if you are being treated for cancer, kidney disease, or cochlear implant needs, you are at the right facility.
• The hospital is housed in a heritage building dating back to the 17th century — allow extra time for navigation within the facility, especially if you have mobility considerations.
• If your condition is not life-threatening, consider calling 811 (Info-Santé) first to determine whether the ER or an alternative care setting is most appropriate.
• Affiliated with Université Laval, this hospital sees medical students and residents; expect a teaching environment where multiple care providers may be involved in your assessment.

What to Bring

• Provincial health insurance card (RAMQ card)
• Government-issued photo ID
• List of current medications, dosages, and allergies
• Referral documents or specialist letters if applicable
• Contact information for your family doctor or specialist
• Payment method for parking
• Phone charger or portable battery
• Snacks, water, and warm clothing for potential wait times

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.