Mackenzie and District Hospital and Health Centre

About Mackenzie and District Hospital and Health Centre

Mackenzie and District Hospital and Health Centre, located at 45 Centennial Drive in Mackenzie, BC, is a small community hospital operated by the Northern Health Authority providing 24-hour emergency services to residents of Mackenzie, McLeod Lake, and Tsay Keh Dene. With 5 acute care beds and a co-located family health clinic, the facility offers a range of essential services including emergency care, laboratory, medical imaging, cardiac diagnostics, and mental health support. Patients requiring higher-level specialty or trauma care may be referred to a larger regional centre, so those with complex or life-threatening conditions should be aware that transfer is possible.

Services & Specialties

Amenities

• Free on-site parking
• Mackenzie Family Health Clinic co-located on site (250-997-4342)
• Cable TV in long-term care rooms
• Planned recreational activities for long-term care residents
• Walking distance to restaurants, indoor and outdoor mall, and a recreation centre with swimming pool
• Walking distance to art and history museum and public library
• Northern Health Virtual Clinic access for patients
• HealtheLife portal for online health records and appointment scheduling

Parking & Transit

Parking at Mackenzie and District Hospital is free of charge. Open visiting is the standard policy. No formal parking structure is present; surface lot parking is available on site.

Mackenzie is a small, remote northern community with no conventional municipal transit. Northern Health Connections bus service is available for eligible patients and can be reached at 1-888-647-4997. Personal vehicle is the primary means of access for most visitors.

Best Times to Visit

Tips Before You Go

• Call the hospital ahead of your visit at 250-997-3263 to confirm availability of specific services, especially for specialty or diagnostic needs.
• Mackenzie is a remote northern community — if you are experiencing a serious or complex medical emergency, be aware that transfer to a larger regional centre may be required.
• The Mackenzie Family Health Clinic is co-located at 45 Centennial Drive (250-997-4342) and may be able to handle non-emergency concerns during clinic hours, potentially reducing ER wait times.
• Use the Northern Health Virtual Clinic for minor medical concerns that may not require an in-person ER visit, helping to keep the small ER available for urgent cases.
• If you need transportation and do not have a personal vehicle, contact Northern Health Connections at 1-888-647-4997 well in advance to arrange a ride.

What to Bring

• BC Services Card or provincial health card (CareCard)
• Government-issued photo ID
• List of current medications, dosages, and prescribing doctors
• List of known allergies (medications, foods, materials)
• Any relevant medical records, previous test results, or referral letters
• Emergency contact name and phone number
• Comfortable clothing and a blanket or sweater (ERs can be cold)
• Snacks, water, and entertainment (book, phone charger) for potential wait times

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage — patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on British Columbia health data using historical volumes, current patient counts, and staffing. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.