Mackenzie and District Hospital and Health Centre

Best Times to Visit

Quieter times: No historical wait time data is currently available for this facility. As a general guide, mid-morning on weekdays (Tuesday through Thursday) tends to be quieter at small community ERs. For non-life-threatening concerns, consider contacting the Mackenzie Family Health Clinic or the Northern Health Virtual Clinic first.

Busier times: No historical wait data is available for this hospital. As with most ERs, Monday mornings and weekend evenings can see higher volumes. Evenings and late nights may also be busier due to reduced clinic availability during those hours.

About Mackenzie and District Hospital and Health Centre

Mackenzie and District Hospital and Health Centre, located at 45 Centennial Drive in Mackenzie, BC, is a small community hospital operated by the Northern Health Authority providing 24-hour emergency services to residents of Mackenzie, McLeod Lake, and Tsay Keh Dene. With 5 acute care beds and a co-located family health clinic, the facility offers a range of essential services including emergency care, laboratory, medical imaging, cardiac diagnostics, and mental health support. Patients requiring higher-level specialty or trauma care may be referred to a larger regional centre, so those with complex or life-threatening conditions should be aware that transfer is possible.

Services & Specialties

24-hour emergency services, Acute care (5 beds), Long-term care (4 beds), Laboratory services, Medical imaging / diagnostic imaging, Cardiac diagnostics, Rehabilitation services, Mental health and substance use services, Home and community care, Specialty outpatient clinics, Chronic disease education programs, Mackenzie Family Health Clinic (on-site).

Amenities

• Free on-site parking
• Mackenzie Family Health Clinic co-located on site (250-997-4342)
• Cable TV in long-term care rooms
• Planned recreational activities for long-term care residents
• Walking distance to restaurants, indoor and outdoor mall, and a recreation centre with swimming pool
• Walking distance to art and history museum and public library
• Northern Health Virtual Clinic access for patients
• HealtheLife portal for online health records and appointment scheduling

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care → · 1 walk-in clinics in Mackenzie →

Pharmacists in British Columbia can assess and prescribe for dozens of common conditions. See what they can treat →

Compare hospital wait times across Canada. View all wait times →

Tips Before You Go

• Call the hospital ahead of your visit at 250-997-3263 to confirm availability of specific services, especially for specialty or diagnostic needs.
• Mackenzie is a remote northern community — if you are experiencing a serious or complex medical emergency, be aware that transfer to a larger regional centre may be required.
• The Mackenzie Family Health Clinic is co-located at 45 Centennial Drive (250-997-4342) and may be able to handle non-emergency concerns during clinic hours, potentially reducing ER wait times.
• Use the Northern Health Virtual Clinic for minor medical concerns that may not require an in-person ER visit, helping to keep the small ER available for urgent cases.
• If you need transportation and do not have a personal vehicle, contact Northern Health Connections at 1-888-647-4997 well in advance to arrange a ride.

What to Bring

• BC Services Card or provincial health card (CareCard)
• Government-issued photo ID
• List of current medications, dosages, and prescribing doctors
• List of known allergies (medications, foods, materials)
• Any relevant medical records, previous test results, or referral letters
• Emergency contact name and phone number
• Comfortable clothing and a blanket or sweater (ERs can be cold)
• Snacks, water, and entertainment (book, phone charger) for potential wait times

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on British Columbia health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.