Quieter times: No historical wait time data is currently available for this facility. As a general guide, mid-morning on weekdays (Tuesday through Thursday) tends to be quieter at small community ERs. For non-life-threatening concerns, consider contacting the Mackenzie Family Health Clinic or the Northern Health Virtual Clinic first.
Busier times: No historical wait data is available for this hospital. As with most ERs, Monday mornings and weekend evenings can see higher volumes. Evenings and late nights may also be busier due to reduced clinic availability during those hours.
Mackenzie and District Hospital and Health Centre, located at 45 Centennial Drive in Mackenzie, BC, is a small community hospital operated by the Northern Health Authority providing 24-hour emergency services to residents of Mackenzie, McLeod Lake, and Tsay Keh Dene. With 5 acute care beds and a co-located family health clinic, the facility offers a range of essential services including emergency care, laboratory, medical imaging, cardiac diagnostics, and mental health support. Patients requiring higher-level specialty or trauma care may be referred to a larger regional centre, so those with complex or life-threatening conditions should be aware that transfer is possible.
Services & Specialties
24-hour emergency services, Acute care (5 beds), Long-term care (4 beds), Laboratory services, Medical imaging / diagnostic imaging, Cardiac diagnostics, Rehabilitation services, Mental health and substance use services, Home and community care, Specialty outpatient clinics, Chronic disease education programs, Mackenzie Family Health Clinic (on-site).
Amenities
Free on-site parking
Mackenzie Family Health Clinic co-located on site (250-997-4342)
Cable TV in long-term care rooms
Planned recreational activities for long-term care residents
Walking distance to restaurants, indoor and outdoor mall, and a recreation centre with swimming pool
Walking distance to art and history museum and public library
Northern Health Virtual Clinic access for patients
HealtheLife portal for online health records and appointment scheduling
Call the hospital ahead of your visit at 250-997-3263 to confirm availability of specific services, especially for specialty or diagnostic needs.
Mackenzie is a remote northern community — if you are experiencing a serious or complex medical emergency, be aware that transfer to a larger regional centre may be required.
The Mackenzie Family Health Clinic is co-located at 45 Centennial Drive (250-997-4342) and may be able to handle non-emergency concerns during clinic hours, potentially reducing ER wait times.
Use the Northern Health Virtual Clinic for minor medical concerns that may not require an in-person ER visit, helping to keep the small ER available for urgent cases.
If you need transportation and do not have a personal vehicle, contact Northern Health Connections at 1-888-647-4997 well in advance to arrange a ride.
What to Bring
BC Services Card or provincial health card (CareCard)
Government-issued photo ID
List of current medications, dosages, and prescribing doctors
List of known allergies (medications, foods, materials)
Any relevant medical records, previous test results, or referral letters
Emergency contact name and phone number
Comfortable clothing and a blanket or sweater (ERs can be cold)
Snacks, water, and entertainment (book, phone charger) for potential wait times
Parking
Parking at Mackenzie and District Hospital is free of charge. Open visiting is the standard policy. No formal parking structure is present; surface lot parking is available on site.
Getting There
Mackenzie is a small, remote northern community with no conventional municipal transit. Northern Health Connections bus service is available for eligible patients and can be reached at 1-888-647-4997. Personal vehicle is the primary means of access for most visitors.
Frequently Asked Questions
Does Mackenzie and District Hospital have 24-hour emergency services?
Yes, the emergency department at Mackenzie and District Hospital and Health Centre is open 24 hours a day, 7 days a week, providing around-the-clock emergency care to residents of Mackenzie and surrounding communities.
What communities does Mackenzie and District Hospital serve?
The hospital primarily serves the communities of Mackenzie, McLeod Lake, and Tsay Keh Dene, functioning as the main acute care facility for this remote area of northern British Columbia.
Is there a family doctor or walk-in clinic at the hospital?
Yes. The Mackenzie Family Health Clinic is co-located at 45 Centennial Drive alongside the hospital and health centre. You can contact the clinic directly at 250-997-4342 for non-emergency medical needs.
Will I be transferred to another hospital if my condition is serious?
Mackenzie and District Hospital is a small community hospital with 5 acute care beds. Patients requiring higher-level specialty care, surgery, or trauma services may be stabilized on-site and then transferred to a larger regional centre. The emergency team will determine what level of care is needed.
Is parking free at Mackenzie and District Hospital?
Yes, parking at Mackenzie and District Hospital is free of charge. Surface lot parking is available on site at 45 Centennial Drive.
What mental health services are available at this facility?
Mackenzie and District Hospital offers mental health and substance use services as part of its range of community health programs. For more information or to confirm current availability, call the hospital at 250-997-3263.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on British Columbia health data. Actual wait times may vary.
This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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