Quieter times: No historical wait time data is available for this facility. As a small rural hospital, the emergency department typically experiences lighter patient volumes than urban centres. Mid-morning on weekdays is generally a quieter time for non-urgent concerns at rural ERs. For life-threatening emergencies, go immediately at any time.
Busier times: No historical data is available to identify specific peak hours at NHGH. As with most rural emergency departments, evenings, weekends, and holidays may see slightly higher activity. If your concern is non-urgent, calling ahead at 250-626-4700 can help you gauge current conditions before travelling.
The Northern Haida Gwaii Hospital and Health Centre (NHGH) at 2520 Harrison Avenue in Masset, BC provides 24-hour emergency and acute care to residents of Masset, Gaw Tlagee (Old Massett), Gamadiis (Port Clements), and surrounding Haida Gwaii communities. Operating as a rural community-level facility with five stretcher bays, it delivers emergency care, diagnostic imaging, and a broad range of integrated community health services under one roof. Patients requiring higher-level trauma, cardiac surgery, stroke, or oncology care are typically transferred to Prince Rupert or Vancouver.
Services & Specialties
24/7 Emergency Department (5 stretcher bays), Diagnostic imaging, Acute care (4 beds), Palliative care (1 bed), Long-term residential care (4 beds), Assisted living (4 units), Outpatient care with family physicians and nurse practitioner, Visiting specialist outpatient clinics, Physiotherapy, Mental health and addictions services, Mental health counselling, Social work, Public health programs, Home and community care, Child development services, Speech language pathology, Chronic disease education programs, Rehabilitation services, Convalescent care, Virtual physician consultation support for remote cases.
Amenities
Common room/lounge with scenic views of Masset Inlet
Television in lounge area
Piano in common room
Large dining table in visiting area
Smoke-free facility (designated outdoor smoking areas available)
Close proximity to community amenities including library, shopping, post office, and banking (within 2 km)
Call the emergency line at 250-626-4711 before arriving if you need guidance on whether your condition can be treated at NHGH or may require transfer to Prince Rupert or Vancouver.
For non-emergency inquiries or outpatient appointments, use the general hospital line at 250-626-4700.
NHGH is a small rural facility — if you or a family member has a complex cardiac, trauma, surgical, or oncology condition, ask staff early about transfer options to a larger centre.
There is no on-site pharmacy confirmed at the hospital; a Pharmasave pharmacy is located in the community of Masset, so bring any current medications and a list of prescriptions with you.
If travelling to the hospital from Port Clements or outlying areas, plan for road and ferry conditions, especially in winter, as Haida Gwaii weather can affect travel times significantly.
What to Bring
BC Services Card or provincial health insurance card
Government-issued photo ID
List of all current medications and dosages
Any relevant medical records, test results, or specialist letters
Emergency contact information for a family member or friend
Personal comfort items for a potential wait (water bottle, snacks, warm layer)
Payment method for any incidental costs
Any assistive devices you rely on (hearing aids, glasses, mobility aids)
Parking
Free surface parking is available on site at the hospital. Given the small rural setting, parking is expected to be close to the main entrance. No specific accessible parking details are confirmed, but the facility was purpose-built and is expected to meet accessibility standards.
Getting There
Masset is a remote community on Haida Gwaii, accessible by BC Ferries or air via Masset Municipal Airport. There is no formal public transit bus service to the hospital. Personal vehicle, taxi, or community transport are the primary means of access.
Frequently Asked Questions
What is the address of the hospital emergency department in Masset, BC?
The Northern Haida Gwaii Hospital and Health Centre is located at 2520 Harrison Avenue, Masset, BC. This is the primary hospital serving Masset and surrounding Haida Gwaii communities, and its emergency department operates 24 hours a day, 7 days a week.
What is the direct phone number for the Masset hospital emergency department?
The emergency-only direct line is 250-626-4711. For general hospital inquiries or to reach outpatient services, call 250-626-4700.
Can the Masset ER treat serious trauma or cardiac emergencies?
The Northern Haida Gwaii Hospital is a rural community-level emergency department. While it provides stabilizing emergency care around the clock, it does not have a trauma centre, cardiac surgery unit, or stroke unit. Patients with complex or critical conditions are typically stabilized and transferred to Prince Rupert or Vancouver for higher-level care.
Which communities does the Northern Haida Gwaii Hospital serve?
NHGH serves residents of Masset, Gaw Tlagee (Old Massett), Gamadiis (Port Clements), and the surrounding northern Haida Gwaii region. It is situated on the territory of the Haida Nation and is operated by the Northern Health Authority.
Is there a pharmacy at or near the Masset hospital?
No on-site pharmacy has been confirmed at Northern Haida Gwaii Hospital. A Pharmasave pharmacy is located in the community of Masset. It is advisable to bring your current medications and a complete medication list when visiting the emergency department.
How does the Masset hospital support patients who need specialist care not available on Haida Gwaii?
Healthcare teams at NHGH participate in a virtual support network connecting them with remote physicians for consultation, helping to ensure patient safety when specialist expertise is needed. For care beyond what can be provided locally, patients are transferred to facilities in Prince Rupert or Vancouver.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on British Columbia health data. Actual wait times may vary.
This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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