Masset Hospital

Best Times to Visit

Quieter times: No historical wait time data is available for this facility. As a small rural hospital, the emergency department typically experiences lighter patient volumes than urban centres. Mid-morning on weekdays is generally a quieter time for non-urgent concerns at rural ERs. For life-threatening emergencies, go immediately at any time.

Busier times: No historical data is available to identify specific peak hours at NHGH. As with most rural emergency departments, evenings, weekends, and holidays may see slightly higher activity. If your concern is non-urgent, calling ahead at 250-626-4700 can help you gauge current conditions before travelling.

About Masset Hospital

The Northern Haida Gwaii Hospital and Health Centre (NHGH) at 2520 Harrison Avenue in Masset, BC provides 24-hour emergency and acute care to residents of Masset, Gaw Tlagee (Old Massett), Gamadiis (Port Clements), and surrounding Haida Gwaii communities. Operating as a rural community-level facility with five stretcher bays, it delivers emergency care, diagnostic imaging, and a broad range of integrated community health services under one roof. Patients requiring higher-level trauma, cardiac surgery, stroke, or oncology care are typically transferred to Prince Rupert or Vancouver.

Services & Specialties

24/7 Emergency Department (5 stretcher bays), Diagnostic imaging, Acute care (4 beds), Palliative care (1 bed), Long-term residential care (4 beds), Assisted living (4 units), Outpatient care with family physicians and nurse practitioner, Visiting specialist outpatient clinics, Physiotherapy, Mental health and addictions services, Mental health counselling, Social work, Public health programs, Home and community care, Child development services, Speech language pathology, Chronic disease education programs, Rehabilitation services, Convalescent care, Virtual physician consultation support for remote cases.

Amenities

• Common room/lounge with scenic views of Masset Inlet
• Television in lounge area
• Piano in common room
• Large dining table in visiting area
• Smoke-free facility (designated outdoor smoking areas available)
• Close proximity to community amenities including library, shopping, post office, and banking (within 2 km)

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care → · 1 walk-in clinics in Masset →

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Tips Before You Go

• Call the emergency line at 250-626-4711 before arriving if you need guidance on whether your condition can be treated at NHGH or may require transfer to Prince Rupert or Vancouver.
• For non-emergency inquiries or outpatient appointments, use the general hospital line at 250-626-4700.
• NHGH is a small rural facility — if you or a family member has a complex cardiac, trauma, surgical, or oncology condition, ask staff early about transfer options to a larger centre.
• There is no on-site pharmacy confirmed at the hospital; a Pharmasave pharmacy is located in the community of Masset, so bring any current medications and a list of prescriptions with you.
• If travelling to the hospital from Port Clements or outlying areas, plan for road and ferry conditions, especially in winter, as Haida Gwaii weather can affect travel times significantly.

What to Bring

• BC Services Card or provincial health insurance card
• Government-issued photo ID
• List of all current medications and dosages
• Any relevant medical records, test results, or specialist letters
• Emergency contact information for a family member or friend
• Personal comfort items for a potential wait (water bottle, snacks, warm layer)
• Payment method for any incidental costs
• Any assistive devices you rely on (hearing aids, glasses, mobility aids)

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on British Columbia health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.