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The Ottawa Hospital – Riverside Campus, located at 1967 Riverside Dr in Ottawa, Ontario, is an ambulatory care centre offering a range of outpatient clinics, diagnostic services, and scheduled procedures from Monday to Friday. Unlike the Civic and General campuses, Riverside does not operate an emergency department and does not admit inpatients — patients requiring emergency care should proceed to the Civic Campus (1053 Carling Ave) or General Campus (501 Smyth Rd), both of which have 24/7 emergency departments. This campus is best suited for patients attending planned appointments across specialties such as urology, ENT, physiotherapy, and primary care.
Services & Specialties
Ear, Nose and Throat (ENT) Clinic, Occupational Therapy Clinic, Physiotherapy Clinic, Urology Clinic, Urogynecology Clinic, On-site Pharmacy, Family Health Team (Primary Care), Outpatient diagnostic and treatment programs, Rapid-access ambulatory care.
Amenities
On-site pharmacy
Volunteer information assistants at main entrances (Mon–Fri, 7:30 a.m.–3:30 p.m.)
Free spoken language interpretation services
Free ASL and LSQ sign language interpretation services
Accessible parking spaces
Accessible entrances
Wheelchair availability
Elevators
Pocket Talker personal amplifiers (request in advance)
This campus has NO emergency department — if you are experiencing a medical emergency, call 911 or go directly to the Ottawa Hospital Civic Campus (1053 Carling Ave) or General Campus (501 Smyth Rd).
Riverside Campus operates Monday to Friday for scheduled outpatient appointments and procedures only — always confirm your appointment time before visiting.
Use the Flowbird mobile app to pay or top up your parking meter without returning to your vehicle.
Visitor parking is accessed from Riverside Dr only — the former Smyth Rd vehicle entrance to the visitor lot is permanently closed.
If you need language interpretation or a Pocket Talker hearing amplifier for your appointment, notify your care team in advance so it can be arranged at no cost.
What to Bring
Provincial health card (Ontario OHIP card)
Government-issued photo ID
Referral letter or appointment confirmation
List of current medications and dosages
Any relevant test results, imaging, or medical records
Insurance or supplemental health coverage information
Contact information for your family doctor or specialist
Comfortable clothing suitable for the type of appointment or procedure
Frequently Asked Questions
Does the Ottawa Hospital Riverside Campus have an emergency department?
No. The Riverside Campus does not have an emergency department and does not admit patients. For emergency care, go to the Ottawa Hospital Civic Campus (1053 Carling Ave) or General Campus (501 Smyth Rd), both of which have 24/7 emergency departments. In a life-threatening emergency, call 911.
What services are available at the Riverside Campus?
Riverside Campus is an outpatient ambulatory care centre offering scheduled clinics including ENT, Urology, Urogynecology, Physiotherapy, Occupational Therapy, and a Family Health Team for primary care, along with an on-site pharmacy and diagnostic programs.
What are the hours of operation at the Riverside Campus?
The Riverside Campus operates Monday to Friday for scheduled outpatient appointments and procedures. It is not open on weekends or holidays, and does not offer after-hours or urgent care services.
Where should I park when visiting the Riverside Campus?
Visitor parking is available in Lot A (outside the main entrance at 1967 Riverside Dr) and Lot B (outside 1919 Riverside Dr), both accessed from Riverside Dr. The Smyth Rd vehicle entrance is permanently closed. Payment is by Pay-by-Licence-Plate meters or the Flowbird mobile app.
Is interpretation available for appointments at the Riverside Campus?
Yes. Free spoken language interpretation and sign language interpretation (ASL and LSQ) are available. If you require these services or a Pocket Talker hearing amplifier, notify your care team ahead of your appointment.
How do I reach Patient Relations for the Ottawa Hospital Riverside Campus?
You can contact The Ottawa Hospital Patient Relations team at 613-798-5555 ext. 13377 for any concerns or feedback related to care received at any campus, including Riverside.