the Ottawa Hospital - Riverside Campus

Best Times to Visit

Quieter times: As an outpatient facility open Monday to Friday, all visits to Riverside Campus are by scheduled appointment. Arriving 10–15 minutes before your appointment time is recommended to allow time for check-in and parking.

Busier times: This campus does not have walk-in or emergency services. Avoid coming without a scheduled appointment, and note that the campus is not open on weekends or holidays. For urgent or unscheduled care needs, contact your family physician or visit an appropriate urgent care or emergency facility.

About the Ottawa Hospital - Riverside Campus

The Ottawa Hospital – Riverside Campus, located at 1967 Riverside Dr in Ottawa, Ontario, is an ambulatory care centre offering a range of outpatient clinics, diagnostic services, and scheduled procedures from Monday to Friday. Unlike the Civic and General campuses, Riverside does not operate an emergency department and does not admit inpatients — patients requiring emergency care should proceed to the Civic Campus (1053 Carling Ave) or General Campus (501 Smyth Rd), both of which have 24/7 emergency departments. This campus is best suited for patients attending planned appointments across specialties such as urology, ENT, physiotherapy, and primary care.

Services & Specialties

Ear, Nose and Throat (ENT) Clinic, Occupational Therapy Clinic, Physiotherapy Clinic, Urology Clinic, Urogynecology Clinic, On-site Pharmacy, Family Health Team (Primary Care), Outpatient diagnostic and treatment programs, Rapid-access ambulatory care.

Amenities

• On-site pharmacy
• Volunteer information assistants at main entrances (Mon–Fri, 7:30 a.m.–3:30 p.m.)
• Free spoken language interpretation services
• Free ASL and LSQ sign language interpretation services
• Accessible parking spaces
• Accessible entrances
• Wheelchair availability
• Elevators
• Pocket Talker personal amplifiers (request in advance)

Other Care Options

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Tips Before You Go

• This campus has NO emergency department — if you are experiencing a medical emergency, call 911 or go directly to the Ottawa Hospital Civic Campus (1053 Carling Ave) or General Campus (501 Smyth Rd).
• Riverside Campus operates Monday to Friday for scheduled outpatient appointments and procedures only — always confirm your appointment time before visiting.
• Use the Flowbird mobile app to pay or top up your parking meter without returning to your vehicle.
• Visitor parking is accessed from Riverside Dr only — the former Smyth Rd vehicle entrance to the visitor lot is permanently closed.
• If you need language interpretation or a Pocket Talker hearing amplifier for your appointment, notify your care team in advance so it can be arranged at no cost.

What to Bring

• Provincial health card (Ontario OHIP card)
• Government-issued photo ID
• Referral letter or appointment confirmation
• List of current medications and dosages
• Any relevant test results, imaging, or medical records
• Insurance or supplemental health coverage information
• Contact information for your family doctor or specialist
• Comfortable clothing suitable for the type of appointment or procedure

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Ontario health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.