Hôpital régional de Portneuf

Best Times to Visit

About Hôpital régional de Portneuf

L'Hôpital Régional de Portneuf in Saint-Raymond, Quebec, is a multi-mission regional facility serving the MRC de Portneuf with a 24/7 emergency department, a co-located CLSC, and a long-term care centre (CHSLD) under one roof. As part of the CIUSSS de la Capitale-Nationale network, the hospital provides a broad range of diagnostic and clinical services — including on-site CT scanning — that are notable for a facility of its size in a rural setting. Patients with complex or highly specialized needs may be stabilized here and transferred to larger Quebec City-area hospitals within the same regional health network.

Services & Specialties

Emergency department (24/7), General medical clinic, Family medicine clinic, Children's clinic, Obstetrics and gynecology clinic, Dermatology clinic, Plastic and aesthetic surgery clinic, CT scan (tomodensitométrie), Diagnostic radiology, Ultrasound (échographie), Mammography, Doppler imaging, Electrocardiogram (ECG), Blood draws (prélèvements), Contraception services, Mental health services (CLSC), Addiction prevention services, Used needle and syringe recovery program, Home care and community health (CLSC), Long-term care (CHSLD).

Amenities

• CLSC services on-site (weekdays 8am–7pm, weekends 8am–3:30pm)
• Mental health services
• Addiction prevention services
• Used needle/syringe recovery program

Other Care Options

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Tips Before You Go

• All services are delivered in French — patients with limited French proficiency should arrange for a translator or bring a bilingual companion if possible.
• The ED has 7 functional stretchers, meaning it operates at a smaller scale than urban hospitals; patients with complex or critical conditions may be transferred to a Quebec City-area facility.
• CLSC services are available weekdays from 8am to 7pm and weekends from 8am to 3:30pm — for non-urgent primary care needs, the CLSC may be a faster option than the ED.
• If you require ambulance transport to the hospital, be aware that ambulance fees are typically billed to the patient in Quebec — confirm coverage with your insurer in advance.

What to Bring

• Provincial health insurance card (carte d'assurance maladie / RAMQ card)
• Government-issued photo ID
• List of current medications, dosages, and allergies
• Private insurance information if applicable
• Relevant medical records, recent test results, or referral documents
• Payment method for any applicable fees (e.g., ambulance billing)
• Warm clothing or a blanket, as wait areas can be cool
• A phone charger or portable battery for longer waits

Parking

On-site surface parking is typical for regional hospitals of this type in small Quebec municipalities.

Getting There

Saint-Raymond is a small regional municipality in the MRC de Portneuf, and personal or arranged transportation is the primary means of reaching the hospital. Patients without a vehicle should check with the MRC de Portneuf or local transport services for any available regional transit options.

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are ERstat’s estimates, built from what hospitals publish, or from our model where a hospital publishes no wait. They are not the hospital’s own figures. Actual waits may vary.

We check our accuracy every night against what hospitals later post. Forecasting two hours ahead, our estimate is typically off by 32 minutes. See the accuracy scorecard, or how we work the number out.

If you are experiencing a medical emergency, call 911 immediately.