Hôpital Sainte-Croix

Best Times to Visit

About HÔPITAL SAINTE-CROIX

Hôpital Sainte-Croix is a large regional hospital located at 570 Rue Heriot in Drummondville, Quebec, serving as the primary acute care facility for the Centre-du-Québec region. Affiliated with the CIUSSS de la Mauricie-et-du-Centre-du-Québec (CIUSSS MCQ), it operates a 24/7 emergency department and provides a comprehensive range of inpatient and outpatient services. As a high-capacity university-affiliated institution, it is the appropriate destination for serious or complex medical emergencies in the Drummondville area.

Services & Specialties

24/7 Emergency Department (Salle d'urgence), Inpatient hospitalization, Radiology and medical imaging, Laboratory and specimen collection (prélèvements), Vaccination services, Psychological and social support, Pediatric and family-centered care (Centre famille-enfant Girardin), Sexual assault designated care centre (CALACS), Research and academic teaching programs.

Amenities

• On-site cafeteria with seating and service counter
• Wheelchair-accessible emergency department entrance
• Accessible entrances on Avenue des Frères and Rue Heriot
• Accessible washrooms and bathrooms meeting provincial standards
• Staff assistance available for reduced-mobility patients at service counters
• Interior elevator and freight elevator accessible from right-side lateral door

Other Care Options

Not every health issue needs an ER visit. Find out where to go for care →

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Compare hospital wait times across Canada. View all wait times →

Tips Before You Go

• Use the Rue Heriot entrance near specimen collection if you require wheelchair or mobility access — it is the closest to accessible parking and the interior elevator.
• Parking is paid; bring a payment method or check current rates at ciusssmcq.ca before your visit to avoid delays.
• If you need the elevator or have mobility needs, enter through the right-side lateral door of the main building for the most direct route.
• As a large regional hospital, the emergency department can be busy — if your condition is non-urgent, consider whether a local walk-in clinic (GMF) may better serve your needs.
• For specimen collection or routine services, use the dedicated Rue Heriot entrance to avoid navigating through the main emergency area unnecessarily.

What to Bring

• Provincial health insurance card (carte d'assurance maladie – RAMQ)
• Government-issued photo ID
• List of current medications and dosages
• Any relevant medical history, recent test results, or referral documents
• Personal health insurance or supplemental coverage card
• Emergency contact name and phone number
• Comfortable clothing and a warm layer — ER waiting areas can be cool
• Snacks, water, and entertainment for potentially long wait times

Parking

Paid parking is available on-site. Reserved accessible parking spaces are located near the main entrance on Avenue des Frères (note: right-side spaces are on a slope and may be challenging for reduced-mobility users) and on Rue Heriot near the specimen collection and main hospital entrances. Six additional accessible spaces are distributed near the Centre famille-enfant Girardin and Pavillon d'Youville. For current parking rates, consult the CIUSSS MCQ website (ciusssmcq.ca). The right-side lateral door of the main building offers the most convenient access to the freight elevator and interior elevator.

Getting There

Hôpital Sainte-Croix is a named stop on Drummondville's public transit network, served by multiple bus routes. For current schedules and route numbers, visit drummondville.ca/transport-en-commun.

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are ERstat’s estimates, built from what hospitals publish, or from our model where a hospital publishes no wait. They are not the hospital’s own figures. Actual waits may vary.

This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.

If you are experiencing a medical emergency, call 911 immediately.