Hôpital Sainte-Croix is a large regional hospital located at 570 Rue Heriot in Drummondville, Quebec, serving as the primary acute care facility for the Centre-du-Québec region. Affiliated with the CIUSSS de la Mauricie-et-du-Centre-du-Québec (CIUSSS MCQ), it operates a 24/7 emergency department and provides a comprehensive range of inpatient and outpatient services. As a high-capacity university-affiliated institution, it is the appropriate destination for serious or complex medical emergencies in the Drummondville area.
Services & Specialties
24/7 Emergency Department (Salle d'urgence), Inpatient hospitalization, Radiology and medical imaging, Laboratory and specimen collection (prélèvements), Vaccination services, Psychological and social support, Pediatric and family-centered care (Centre famille-enfant Girardin), Sexual assault designated care centre (CALACS), Research and academic teaching programs.
Amenities
On-site cafeteria with seating and service counter
Wheelchair-accessible emergency department entrance
Accessible entrances on Avenue des Frères and Rue Heriot
Accessible washrooms and bathrooms meeting provincial standards
Staff assistance available for reduced-mobility patients at service counters
Interior elevator and freight elevator accessible from right-side lateral door
Use the Rue Heriot entrance near specimen collection if you require wheelchair or mobility access — it is the closest to accessible parking and the interior elevator.
Parking is paid; bring a payment method or check current rates at ciusssmcq.ca before your visit to avoid delays.
If you need the elevator or have mobility needs, enter through the right-side lateral door of the main building for the most direct route.
As a large regional hospital, the emergency department can be busy — if your condition is non-urgent, consider whether a local walk-in clinic (GMF) may better serve your needs.
For specimen collection or routine services, use the dedicated Rue Heriot entrance to avoid navigating through the main emergency area unnecessarily.
What to Bring
Provincial health insurance card (carte d'assurance maladie – RAMQ)
Government-issued photo ID
List of current medications and dosages
Any relevant medical history, recent test results, or referral documents
Personal health insurance or supplemental coverage card
Emergency contact name and phone number
Comfortable clothing and a warm layer — ER waiting areas can be cool
Snacks, water, and entertainment for potentially long wait times
Parking
Paid parking is available on-site. Reserved accessible parking spaces are located near the main entrance on Avenue des Frères (note: right-side spaces are on a slope and may be challenging for reduced-mobility users) and on Rue Heriot near the specimen collection and main hospital entrances. Six additional accessible spaces are distributed near the Centre famille-enfant Girardin and Pavillon d'Youville. For current parking rates, consult the CIUSSS MCQ website (ciusssmcq.ca). The right-side lateral door of the main building offers the most convenient access to the freight elevator and interior elevator.
Getting There
Hôpital Sainte-Croix is a named stop on Drummondville's public transit network, served by multiple bus routes. For current schedules and route numbers, visit drummondville.ca/transport-en-commun.
Frequently Asked Questions
Does Hôpital Sainte-Croix have a 24/7 emergency department?
Yes, the Salle d'urgence at Hôpital Sainte-Croix is open 24 hours a day, 7 days a week, including holidays.
Is Hôpital Sainte-Croix affiliated with a university or health network?
Yes. The hospital is affiliated with the Centre intégré universitaire de santé et de services sociaux de la Mauricie-et-du-Centre-du-Québec (CIUSSS MCQ), giving it a university-integrated designation that supports research and medical education.
Are there pediatric services available at Hôpital Sainte-Croix?
Yes. The Centre famille-enfant Girardin is located on the hospital campus, offering pediatric and family-centered care services.
Is the emergency entrance at Hôpital Sainte-Croix wheelchair accessible?
Yes. The emergency department entrance is accessible to people with disabilities. The most convenient accessible entry points are the main entrance on Avenue des Frères and the specimen collection entrance on Rue Heriot, both of which meet accessibility standards.
Where should I park if I have reduced mobility when visiting the ER?
Reserved accessible parking spaces are available on Rue Heriot near the main and specimen collection entrances, as well as on Avenue des Frères. Note that some right-side spaces on Avenue des Frères are on a slope and may be less suitable for reduced-mobility users. Staff assistance is available if needed.
Does Hôpital Sainte-Croix offer sexual assault support services?
Yes. Hôpital Sainte-Croix is a designated centre for sexual assault services (CALACS), providing specialized support for individuals who have experienced sexual violence.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Quebec health data. Actual wait times may vary.
We check our own accuracy. Forecasting two hours ahead, the ERstat estimate was typically off by 33 minutes against what hospitals themselves later posted, compared with 41 minutes for the hospital's own current figure, and was the closer of the two 58% of the time. See the full scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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