Hôpital de la Baie is a local community hospital (hôpital de proximité) located in the La Baie district of Saguenay, Québec, operating a 24/7 emergency department with 7 stretcher beds. As part of the CIUSSS du Saguenay–Lac-Saint-Jean network, it provides front-line emergency and inpatient care for residents of La Baie and the surrounding area, including 24/7 support services for victims of sexual assault and seniors experiencing abuse. Patients requiring highly specialized care such as cardiac intervention, major trauma, or advanced pediatric services are typically stabilized here and transferred to Hôpital de Chicoutimi, the regional tertiary centre.
Services & Specialties
24/7 emergency department, Triage by registered nurse using Quebec provincial triage scale, Inpatient care (local/proximity hospital level), Long-term care (CHSLD) on site, 24/7 specialized services for victims of sexual assault (adults and youth aged 14–17), Social adaptation services for senior victims of abuse, Bilingual services (French and English), Stabilization and transfer coordination to Hôpital de Chicoutimi for complex cases.
Amenities
Wheelchair-accessible entrances and elevators
Administrative offices open Monday–Friday, 8:00 a.m.–12:00 p.m. and 1:00–4:00 p.m.
Stairs and elevator access throughout the building
Bring your Québec health insurance card (RAMQ card), your hospital card if you have one, and a complete list of your current medications — triage nurses will need this information.
For non-urgent concerns, call Info-Santé at 8-1-1 before heading to the ER. A nurse can help you decide if the emergency department is truly necessary.
Hôpital de la Baie has only 7 ED stretcher beds — it is a small community facility. Patients with complex or life-threatening conditions may be stabilized and transferred to Hôpital de Chicoutimi for advanced care.
Do not be surprised if patients who arrive after you are seen first — triage prioritizes by medical severity, not arrival order.
If you have a complaint about care or services, you can contact the CIUSSS du Saguenay–Lac-Saint-Jean commissariat at 1-877-662-3963.
Services are available in both French and English — do not hesitate to request service in your preferred language.
What to Bring
Québec health insurance card (carte d'assurance maladie / RAMQ card)
Hospital card (if previously issued by this facility)
Complete list of current medications and dosages
Photo identification
Provincial or private insurance information
List of known allergies
Any relevant medical records or recent test results
A book, phone charger, or other item to pass time while waiting
Parking
Paid parking is available on site. The facility has accessible entrances, wheelchair access, and elevator service. Specific rates were not confirmed — contact the hospital directly for current parking fees.
Getting There
A bus stop is located directly in front of the hospital. For current route numbers and schedules, contact Réseau de transport du Royaume (RTR).
Frequently Asked Questions
Is the emergency department at Hôpital de la Baie open 24 hours a day?
Yes. The emergency department at Hôpital de la Baie operates 24 hours a day, 7 days a week, including holidays.
What happens if my condition is too serious for Hôpital de la Baie to treat?
As a local community hospital, Hôpital de la Baie is equipped to stabilize patients with serious conditions. If you require advanced cardiac care, major trauma surgery, specialized pediatric care, or ICU-level treatment, you will be transferred to Hôpital de Chicoutimi, the regional tertiary centre within the CIUSSS du Saguenay–Lac-Saint-Jean network.
Does Hôpital de la Baie offer services in English?
Yes. Bilingual services in both French and English are confirmed at this facility.
Are there specialized services for victims of sexual assault at this hospital?
Yes. Hôpital de la Baie provides designated specialized services for victims of sexual assault, available 24/7 for adults and youth aged 14–17. Social adaptation services for senior victims of abuse are also offered.
How does triage work when I arrive at the emergency department?
When you arrive, a registered nurse will assess your health and the urgency of your condition using the provincial triage scale used at all Québec emergency departments. You will then proceed to registration. Please have your RAMQ card, hospital card, and medication list ready.
Is there parking at Hôpital de la Baie?
Yes, paid on-site parking is available. The facility is fully wheelchair accessible with accessible entrances and elevator service. Contact the hospital at 418-544-3381 for current parking rates.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Quebec health data. Actual wait times may vary.
We check our own accuracy. Forecasting two hours ahead, the ERstat estimate was typically off by 33 minutes against what hospitals themselves later posted, compared with 41 minutes for the hospital's own current figure, and was the closer of the two 58% of the time. See the full scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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