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Hôpital d'Alma, located at 300 Boulevard Champlain Sud in Alma, Quebec, is a general and specialized care hospital (CHSGS) serving the Lac-Saint-Jean-Est area within the CIUSSS du Saguenay–Lac-Saint-Jean network. Its emergency department operates around the clock, 365 days a year, with 17 stretcher bays and access to on-site specialties including surgery, orthopedics, obstetrics, and hematology-oncology. This facility is the primary emergency destination for residents of Alma and the surrounding Lac-Saint-Jean region seeking urgent and specialized hospital care.
Services & Specialties
24/7 Emergency Department (17 stretcher bays), General surgery, Orthopedics, Obstetrics and birthing centre (Centre des naissances), Pediatrics, Hematology-oncology (hémato-oncologie), Outpatient psychiatry clinic, Day medicine, Radiology and medical imaging, Accredited clinical laboratory (accredited through December 2029), Ergotherapy (occupational therapy), Physiotherapy, Speech-language pathology (orthophonie), Audiology, Nutrition services, Respiratory therapy (inhalothérapie), Family medicine teaching unit (UMF d'Alma).
Amenities
Wheelchair accessible (ER entrance and Pavillon Alfred-Villeneuve)
Wheelchairs available at emergency department
Restrooms on site
Air conditioning
Credit cards accepted
Co-located family medicine teaching unit (UMF d'Alma)
Call 418-669-2000 before arriving to confirm parking rates and any specific entry instructions for the emergency department.
Note that some areas inside the facility involve 15 to 20 steps — if you have mobility needs, use the wheelchair-accessible entrance at the ER or the Pavillon Alfred-Villeneuve.
For non-emergency medical needs, the co-located UMF d'Alma (family medicine teaching unit) at the same address may be able to assist and help reduce ER wait times.
If you have complaints or quality-of-service concerns during your visit, you can contact the CIUSSS commissioner at 1-877-662-3963.
Services are available in both French and English — feel free to communicate with staff in your preferred language.
What to Bring
Quebec health insurance card (carte d'assurance maladie / RAMQ card)
Government-issued photo ID
List of current medications, dosages, and allergies
Provincial drug insurance card or private insurance information
Emergency contact name and phone number
Any relevant medical history documents or recent test results
Phone charger or portable battery pack for potentially long waits
Comfortable clothing and a layer for warmth while waiting
Frequently Asked Questions
Where is the Hôpital d'Alma emergency department located?
The emergency department is located in the main building at 300 Boulevard Champlain Sud, Alma, Quebec. It is open 24 hours a day, 7 days a week, every day of the year.
What specialties are available at Hôpital d'Alma beyond emergency care?
Hôpital d'Alma offers a wide range of specialties including surgery, orthopedics, obstetrics, a birthing centre, pediatrics, hematology-oncology, and outpatient psychiatry. Allied health services such as physiotherapy, occupational therapy, audiology, and speech-language pathology are also available.
Is Hôpital d'Alma wheelchair accessible?
Yes, wheelchair accessibility is available at the emergency department entrance and at the Pavillon Alfred-Villeneuve. Wheelchairs are also available on site. Note that some interior areas of the facility do have stairs, so it is advisable to use the accessible entrances.
What is the relationship between CSSS de Lac-Saint-Jean-Est and Hôpital d'Alma?
CSSS de Lac-Saint-Jean-Est was the former administrative organization that operated Hôpital d'Alma. In 2015, it merged with eight other public health organizations to form the CIUSSS du Saguenay–Lac-Saint-Jean, which now oversees the hospital's operations.
Is there a family doctor or walk-in service at the same location?
Yes, a Unité de médecine familiale (UMF d'Alma), a family medicine teaching unit, is co-located at 300 Boulevard Champlain Sud. For non-urgent concerns, this unit may be an appropriate alternative to the emergency department.
How do I submit a complaint or quality concern about my care at Hôpital d'Alma?
Complaints and quality-of-service inquiries can be directed to the CIUSSS du Saguenay–Lac-Saint-Jean's commissioner by calling 1-877-662-3963.