HÔPITALIER RICHELIEU

Best Times to Visit

Quieter times: No historical wait time data is currently available for this emergency department. Generally, mid-morning on weekdays (Tuesday through Thursday) tends to see lower volumes at most Canadian ERs. Calling Info-Santé 811 before visiting can help you determine whether an ER trip is necessary.

Busier times: No historical data is available to identify peak hours at this location. As with most emergency departments, Monday mornings, Friday evenings, and weekend afternoons are typically busier periods. Evening hours after family doctor offices close often see increased volumes.

About HÔPITALIER RICHELIEU

The Centre Hospitalier Hôtel-Dieu de Sorel, located at 30 Rue Ferland in Sorel-Tracy, QC, operates a 24/7 emergency department serving the Pierre-De Saurel region with 17 functional stretcher spaces and triage based on the Canadian Triage and Acuity Scale. As part of the CISSS de la Montérégie-Est network, this general and specialized care hospital offers a broad range of services including intensive care, oncology, obstetrics, surgery, and mental health. Patients with non-urgent concerns are encouraged to call Info-Santé 811 or visit a walk-in clinic before coming to the ER.

Services & Specialties

24/7 Emergency Department, Intensive Care, One-Day Surgery, Oncology, Palliative Care, Obstetrics and Pediatrics, Mental Health Outpatient Clinic and Inpatient Hospitalization, Hemodialysis (Dialysis), Laboratory and Diagnostic Testing, Detoxification Services, Harm Reduction: Used Syringe Disposal and Injection Equipment Distribution.

Amenities

• Cafeteria (on-site)
• Accounting/Billing Office (ground floor, open Mon–Fri 9:00 a.m.–3:45 p.m., excluding holidays)
• Admissions Desk at Main Entrance (open Mon–Fri 8:00 a.m.–midnight, excluding holidays)
• Security-Managed Valuables Storage

Other Care Options

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Tips Before You Go

• If your condition is not immediately life-threatening, call Info-Santé 811 first — a nurse can advise whether you need the ER or can be seen at a walk-in clinic instead.
• The emergency entrance is on Rue Ferland; if arriving outside main admission hours, head directly to the emergency reception desk.
• Leave valuables, credit cards, and cash with a trusted person before arriving — the hospital is not responsible for lost items. If needed, security can store valuables until your discharge.
• Parking is free for the first two hours, making it suitable for shorter visits; for longer stays, the daily maximum is $7.70.
• Services are delivered primarily in French — if you require services in English, let staff know upon arrival so accommodations can be arranged where possible.

What to Bring

• Valid Quebec Health Insurance Card (RAMQ card)
• Government-issued photo ID
• List of current medications and dosages
• List of known allergies
• Provincial drug insurance card or private insurance information
• Contact information for your family doctor
• Comfort items for potential wait times (book, phone charger, snacks)
• A trusted person to accompany you and hold any valuables

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.