HÔTEL-DIEU D'ARTHABASKA

Location & Access

5 Rue Des Hospitalières, Victoriaville, QC G6P 6N2

Paid on-site parking is available at the hospital. Current rates can be found under the 'Tarifs des stationnements pour usagers et visiteurs' section on the CIUSSS MCQ website. Limited street parking is also available on surrounding streets, with some time-restricted zones. Note that the ongoing $360.8M expansion project may affect parking availability and on-site navigation — allow extra time when visiting.

The hospital is accessible by public transit via the local Taxibus/Roulibus service (paid fare). Check current routes and schedules with the Victoriaville transit authority before your visit.

About HÔTEL-DIEU D'ARTHABASKA

Hôtel-Dieu d'Arthabaska (HDA) is a large regional hospital in Victoriaville, Quebec, serving the Arthabaska-et-de-L'Érable area and acting as a referral centre for Centre-du-Québec. Its emergency department operates 24 hours a day, 7 days a week, with 16 stretcher beds and full triage-based prioritization to ensure the most critical cases are seen promptly. The hospital offers a broad range of general and specialized care — including an ICU and operating room — and is the designated 24/7 care centre for adult and child victims of sexual assault in the region.

Services & Specialties

24/7 emergency department (16 stretcher beds), Inpatient hospitalization, Intensive care unit (ICU), Operating room and surgical services, Outpatient clinics, Day hospital (Hôpital de jour), Diagnostic imaging and laboratory services, Specialized care for sexual assault victims (adults and children, 24/7), Psychosocial services, Rehabilitation services, Preventive health services, Bilingual services (French and English).

Amenities

• Cafeteria with hot meals (evening service window 16:45–19:00)
• Wheelchair accessible entrance and facilities
• Elevators and stairs throughout the building
• No WiFi currently available (bring downloaded entertainment or a data plan for longer stays)
• Call ahead at 819-357-2030 to confirm availability of pharmacy or ATM on-site

Best Times to Visit

Quieter times: No historical wait-time data is currently available for this location. In general, weekday mornings (before 10:00 AM) tend to be quieter at most emergency departments. If your situation is not life-threatening, arriving early in the day on a weekday may mean a shorter wait.

Busier times: Emergency departments across Canada are typically busiest on weekday evenings (after 5:00 PM when walk-in clinics close), weekend afternoons, and holidays. If your condition allows for flexibility, avoid these peak windows. For life-threatening emergencies, go immediately regardless of time.

Tips Before You Go

• Call 819-357-2030 or 1-888-693-3606 before visiting if you are unsure whether your condition requires emergency care — staff are available at any hour.
• The hospital is undergoing a major multi-year expansion; allow extra time for on-site navigation and parking, especially during construction activity.
• WiFi is not available in the hospital — download movies, books, or podcasts to your device before arriving, particularly if accompanying a patient for a longer stay.
• Genuine emergencies are triaged and seen quickly, but less urgent visits may involve longer waits — arriving earlier in the morning on weekdays generally means shorter wait times.
• Services are available in both French and English, so don't hesitate to request service in your preferred language upon arrival.

What to Bring

• Provincial health insurance card (carte d'assurance maladie / RAMQ card)
• Government-issued photo ID
• List of current medications, doses, and allergies
• Any relevant medical history, recent test results, or referral documents
• Health insurance or supplemental coverage information if applicable
• Phone charger or portable battery pack (no WiFi — cellular data is your connection)
• Snacks, water, and a light layer or blanket for comfort during potential waits
• Something to read or watch downloaded offline (no WiFi available)

Frequently Asked Questions

About ER Wait Times

Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.

Wait times are estimates based on Quebec health data. Actual wait times may vary.

If you are experiencing a medical emergency, call 911 immediately.