Hôtel-Dieu d'Arthabaska (HDA) is a large regional hospital in Victoriaville, Quebec, serving the Arthabaska-et-de-L'Érable area and acting as a referral centre for Centre-du-Québec. Its emergency department operates 24 hours a day, 7 days a week, with 16 stretcher beds and full triage-based prioritization to ensure the most critical cases are seen promptly. The hospital offers a broad range of general and specialized care — including an ICU and operating room — and is the designated 24/7 care centre for adult and child victims of sexual assault in the region.
Services & Specialties
24/7 emergency department (16 stretcher beds), Inpatient hospitalization, Intensive care unit (ICU), Operating room and surgical services, Outpatient clinics, Day hospital (Hôpital de jour), Diagnostic imaging and laboratory services, Specialized care for sexual assault victims (adults and children, 24/7), Psychosocial services, Rehabilitation services, Preventive health services, Bilingual services (French and English).
Amenities
Cafeteria with hot meals (evening service window 16:45–19:00)
Wheelchair accessible entrance and facilities
Elevators and stairs throughout the building
No WiFi currently available (bring downloaded entertainment or a data plan for longer stays)
Call ahead at 819-357-2030 to confirm availability of pharmacy or ATM on-site
Call 819-357-2030 or 1-888-693-3606 before visiting if you are unsure whether your condition requires emergency care — staff are available at any hour.
The hospital is undergoing a major multi-year expansion; allow extra time for on-site navigation and parking, especially during construction activity.
WiFi is not available in the hospital — download movies, books, or podcasts to your device before arriving, particularly if accompanying a patient for a longer stay.
Genuine emergencies are triaged and seen quickly, but less urgent visits may involve longer waits — arriving earlier in the morning on weekdays generally means shorter wait times.
Services are available in both French and English, so don't hesitate to request service in your preferred language upon arrival.
What to Bring
Provincial health insurance card (carte d'assurance maladie / RAMQ card)
Government-issued photo ID
List of current medications, doses, and allergies
Any relevant medical history, recent test results, or referral documents
Health insurance or supplemental coverage information if applicable
Phone charger or portable battery pack (no WiFi — cellular data is your connection)
Snacks, water, and a light layer or blanket for comfort during potential waits
Something to read or watch downloaded offline (no WiFi available)
Parking
Paid on-site parking is available at the hospital. Current rates can be found under the 'Tarifs des stationnements pour usagers et visiteurs' section on the CIUSSS MCQ website. Limited street parking is also available on surrounding streets, with some time-restricted zones. Note that the ongoing $360.8M expansion project may affect parking availability and on-site navigation — allow extra time when visiting.
Getting There
The hospital is accessible by public transit via the local Taxibus/Roulibus service (paid fare). Check current routes and schedules with the Victoriaville transit authority before your visit.
Frequently Asked Questions
Is the Hôtel-Dieu d'Arthabaska emergency department open 24/7?
Yes — the emergency department at Hôtel-Dieu d'Arthabaska in Victoriaville is open 24 hours a day, 7 days a week, including weekends and holidays. You can reach the hospital at 819-357-2030 or 1-888-693-3606 at any time.
How many beds does the Hôtel-Dieu d'Arthabaska emergency department have?
The emergency department currently operates with 16 stretcher beds. The ED is included in the hospital's major $360.8M modernization and expansion project, which will significantly upgrade and expand the space.
Does Hôtel-Dieu d'Arthabaska offer services for victims of sexual assault?
Yes. The hospital is a designated 24/7 care centre for victims of sexual assault, serving both adults and children. This specialized service is available every day of the year.
What is the $360.8M expansion project at Hôtel-Dieu d'Arthabaska?
CIUSSS MCQ has launched a major modernization and expansion project at the hospital, adding 15,100 m² of space across five levels. The project includes significant upgrades to the emergency department, intensive care unit, and operating room. Construction is underway, so visitors should expect some changes to on-site navigation and parking during this period.
Is there parking available at Hôtel-Dieu d'Arthabaska?
Yes, paid on-site parking is available. Current rates are published on the CIUSSS MCQ website under the parking tariff section. Street parking is also available nearby, though some zones have time restrictions. The ongoing expansion project may affect parking availability, so allow extra time.
Does Hôtel-Dieu d'Arthabaska serve patients in English?
Yes. While the hospital is located in a predominantly French-speaking region, services are available in both French and English. Patients are welcome to request service in their preferred language upon arrival.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Quebec health data. Actual wait times may vary.
We check our own accuracy. Forecasting two hours ahead, the ERstat estimate was typically off by 33 minutes against what hospitals themselves later posted, compared with 41 minutes for the hospital's own current figure, and was the closer of the two 58% of the time. See the full scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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