Quieter times: No historical wait time data is available for this facility. Generally, early weekday mornings tend to be quieter at community hospitals. For non-urgent concerns, consider calling ahead to confirm the best time to visit.
Busier times: No historical data is available for this location. Like most emergency departments, evenings, weekends, and holidays may see higher patient volumes. Calling 418-669-2000 ahead of a non-urgent visit is recommended.
About CH DE METABETCHOUAN - LAC-A-LA-CROIX ET CLSC SECTEUR-SUD
CH de Métabetchouan–Lac-à-la-Croix et CLSC Secteur-Sud is a community-level health facility located at 1895 Route 169 in Métabetchouan–Lac-à-la-Croix, QC, serving the surrounding Saguenay–Lac-Saint-Jean region with front-line emergency and primary care services 24 hours a day, seven days a week. As part of the CIUSSS du Saguenay–Lac-Saint-Jean network, it provides essential nursing care, diagnostics, and general emergency services for residents of this rural community. Patients requiring high-acuity or specialized care — such as trauma, cardiac surgery, stroke, or pediatric emergencies — should be aware that transfer to a larger regional hospital within the CIUSSS network may be required.
Services & Specialties
24/7 emergency care, Nursing consultations, Blood draws (prélèvements), Wound care and dressing changes, ECG (electrocardiogram), IV, subcutaneous, and intramuscular medication administration, Central catheter maintenance, Used syringe collection, Long-term care (CHSLD) — 113 beds, Temporary accommodation beds, Laboratory services, Vaccination, Social assistance and community health programs, Services for families, newborns, young mothers, adolescents, and seniors.
Amenities
Wheelchair-accessible entrance (CLSC level)
Single-floor CLSC layout
Wheelchair access, elevator, and stairs in the Centre d'hébergement
Call 418-669-2000 before visiting to confirm which services are currently available at this community-level facility.
For life-threatening emergencies such as stroke, heart attack, or major trauma, dial 911 — you may be directed to or transported to a larger regional hospital within the CIUSSS du Saguenay–Lac-Saint-Jean network.
If you do not have a family doctor, contact the unattached patient access desk (guichet d'accès) at 418-669-1049 or toll-free 1-844-867-5332 for help navigating primary care services.
For non-urgent appointments, book online via clicsante.ca or call 1-833-704-0087 if you need assistance booking by phone.
This is a small community facility — arriving with complete documentation of your medical history, current medications, and health card will help staff provide faster, more accurate care.
What to Bring
Valid Quebec health insurance card (RAMQ card)
Government-issued photo ID
List of current medications, dosages, and allergies
Provincial or private insurance information
Any relevant medical records or referral letters
Personal comfort items for potential wait times (water bottle, snack, warm layer)
A trusted contact person's name and phone number
Payment method for any applicable fees
Parking
On-site parking is available at the facility. No information on parking fees or specific accessible parking details is available — contact the facility directly for accessibility-specific parking needs.
Getting There
No public transit service is available to this facility. The hospital is located on Route 169 in the small municipality of Métabetchouan–Lac-à-la-Croix; personal vehicle or arranged transport is the primary means of access.
Frequently Asked Questions
Is the emergency department at CH de Métabetchouan–Lac-à-la-Croix open 24 hours?
Yes, the emergency department operates 24 hours a day, 7 days a week. However, as a small community facility, it is advisable to call 418-669-2000 before visiting to confirm service availability for your specific needs.
What types of emergencies can be treated at this facility?
This community-level facility handles general emergency and primary care needs, including wound care, ECGs, nursing consultations, and medication administration. High-acuity cases such as major trauma, cardiac surgery, stroke, or complex pediatric emergencies may require transfer to a larger hospital in the CIUSSS du Saguenay–Lac-Saint-Jean network.
Does CH de Métabetchouan–Lac-à-la-Croix offer services in English?
Yes, services are available in both French and English at this facility.
Is there parking available at 1895 Route 169 in Métabetchouan?
Yes, on-site parking is available at the facility. For specific questions about accessible parking, contact the hospital directly at 418-669-2000.
I don't have a family doctor — can I still receive care at this facility?
Yes. Patients without a family doctor can contact the unattached patient access desk (guichet d'accès) at 418-669-1049 or toll-free at 1-844-867-5332 for guidance on accessing care through this facility or the broader CIUSSS network.
How do I make a complaint about care received at CH de Métabetchouan–Lac-à-la-Croix?
Complaints and service quality concerns can be directed to the CIUSSS du Saguenay–Lac-Saint-Jean commissariat at 1-877-662-3963 or 418-541-7026.
Emergency departments use triage. Patients with more serious conditions are seen first, regardless of arrival time.
Wait times are estimates based on Quebec health data. Actual wait times may vary.
This hospital does not publish a live wait, so the figure above comes from our model rather than from its own feed. We publish how that model performs where it can be checked, at the hospitals that do publish. See the accuracy scorecard, or how we work the number out.
If you are experiencing a medical emergency, call 911 immediately.
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